imageRUNNER ADVANCE C2200 Series Service Guide
imageRUNNER ADVANCE C2200 Series
Service Guide
March 2013
Revision 1
Page 70
To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.
Figure 7
–
e-Support: e-Tag Claim Console
A copy of the e-Tag warranty claim form and the machine’s service
history must be returned with the original defective parts to the address
provided on the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and
must include the following information:
•
Dealer Name
•
Part Description
•
Machine’s Installation Date
•
Date Part Was Removed
•
Machine’s Serial Number
•
Machine Copy Count
•
Part Number
•
Reason for Removal
•
Work Performed (Highlight Current Service Call)
For defective drums, ship the drum to the address provided on the
bottom of the e-Tag warranty claim form, accompanied by a copy of the
e-Tag warranty claim form, the machine’s service history log, a “before”
sample copy that depicts the problem, and an “after” sample copy that
shows that the problem has been resolved.
After a claim form is authorized, parts, drums, and labor credits are
posted on the CNA Web site the following business day.
