Canon imageRUNNER ADVANCE C256iF II Advance Maintenance Manual Download

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Pre-Visit

Serviced

History Check

Common

Process

(Before)

Maintenance

Process

Common

Process

(After)



Purpose

Increase the following items.



FCFR

(

First Call Fix Rate

)



Uptime



MCBC

(

Mean Copies Between Calls

)



Customer Satisfaction



How to use

This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.

FCFR, MCBV,
Uptime

Parts Cost

Visits, Labor

Implementation of the Preventative Maintenance Procedure

Summary of Contents for imageRUNNER ADVANCE C256iF II

Page 1: ...Last update 04 27 2018 ...

Page 2: ...rst Call Fix Rate Uptime MCBC Mean Copies Between Calls Customer Satisfaction How to use This document was developed by Canon USA Engineering Services and Solutions to perform consistent effective and efficient maintenance on all Canon products FCFR MCBV Uptime Parts Cost Visits Labor Implementation of the Preventative Maintenance Procedure ...

Page 3: ...tory for Errors Alarms and Jams 5 Consumable Part Counters Prepare Consumable and Durable Parts Firmware Version Event History Part Counters Service Mode Settings iR ADV C255iF C355iF Advanced Maintenance Guide 1 Understand the machine s current condition jams and error needed consumable parts before visiting EM call or PM Call 2 Prepare all consumable parts that exceeded Target and replace them o...

Page 4: ...ondition Check the Serial Number Ensure the serial number on the machine matches the serial number that you are dispatched to Point If the serial number is incorrect and there is more than one machine at the account that is down please notify dispatch Perform COM TEST COPIER Function INSTALL COM TEST If COM TEST is NG fix this issue at first If you can t fix this issue please insure the issue is r...

Page 5: ...atest version on e support and recommend to update the system software to latest version Point The latest firm contains following major countermeasure Check Service history 1 Check ERR JAM history Address all Error and Jams Check COPIER DISPLAY ERR COPIER DISPLAY JAM 1 min Visual Check 1 min 1 min Check COM TEST 1 min Visual Check If Snapshot tool was used successfully skip steps C5 through C8 Che...

Page 6: ...ounters Reset the counters if parts are replaced Check that physical condition of the part matches the counter 1 See the Parts counter COPIER COUNTER DRBL 1 DRBL 2 Point Recommend to replace the following parts over 100 COPIER COUNTER DRBL 1 Replace COPIER COUNTER DRBL 1 COPIER COUNTER DRBL 2 COPIER COUNTER LF Replace ITB estimate 150K Fixing FX UNIT 150K Clear Counter Check Check Visual Check Vis...

Page 7: ... Cassette using at least 5 originals in the ADF Make copies using the following cassette Point Make following jobs 1 Double sided 2 Staple 3 Hole punch If you see the JAM find the cause and fix that issue 1 Cassette 1 2 Cassette 2 3 Cassette 3 4 Bypass tray Perform C10 and C11 at the same time to save time 5 min Check Check Check Check Common Process Before C11 C10 iR ADV C255iF C355iF Advanced Ma...

Page 8: ...t be necessary Clean the Glass Optics 1 Copy Glass 2 CIS Unit Point 1 Clean the Copy Glass with Oil cleaner FY9 6020 000 2 Check that there is no dirt or any foreign particles on the scanner system part CIS CCD 3 Check that the CIS CCD unit moves smoothly and there is no dirt on the rail 4 Check that there is no dew condensation found on the scanning system parts Maintenance Process M1 3 min 3 min...

Page 9: ...d properly and the paper size is configured properly Side guides trail edge guide plate is properly set Middle plate moves smoothly and is not deformed Take out the Fixing Assembly and clean the inlet guides Point 1 Check that the fixing film and pressure roller is not worn and deformed and has no cut dirt Clean the Fixing Inlet Guide with lint free paper moistened with alcohol COPIER FUNCTION NIP...

Page 10: ... Patch sensor Drum M6 Clean area around ITB assembly M7 Clean Right inner cover area M8 Clean the ends of the Drum Unit Clean the A part of the Drum Unit Y 1 with a blower 2 Clean the A part of the Drum Unit Y 1 with lint free paper 3 M9 Clean the Registration Patch Sensor Unit See Caution Clean patch sensor with a blower If soiling cannot be removed clean sensor with cotton swab moistened with wa...

Page 11: ...oller Pre Reg Roller M12 Clean the Secondary Transfer Guide Clean Dust Proof Glass Using the Dustproof Glass Tool located on the door clean the dustproof glass from the hole of the Waste Toner Container 5 min Clean Maintenance Process M13 M12 M11 iR ADV C255iF C355iF Advanced Maintenance Guide ...

Page 12: ... plain and heavy paper Make Samples After Sample Make the following Copy Print samples from the ADF and Copy Glass 1 PG5 2 CA7 3 PG6 4 PG 10 Test paper Feed Make copies from All Cassette using at least 5 originals each from ADF Make copies from the following cassettes Point Make following jobs 1 Double sided 2 Staple 3 Hole punch If you see the JAM find the cause and fix that issue 1 Cassette 1 2 ...

Page 13: ... the detail actions and all part names and part in the service log for the next visit 3 If you change the service mode value or update the system software make a P Print and keep it with the Service Log and User data list P PRINT Service Log P PRINT 3 min 2 min Fill Out P Print Common Process After C15 iR ADV C255iF C355iF Advanced Maintenance Guide Fill out ...

Page 14: ...sue call NTSC and get their assistance Communicate to the customer that you are leaving Ask the customer if everything was addressed Do they have the necessary supplies and ask if they are satisfied with your service Address all customer issues with your service manager Ensure they are resolved or addressed whether they are administrative service related or sales oriented 1 min Scan 1 min 1 min Ch...

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