Procedure
Detail
Note
Time
Check Service Log
1.
Check Service Log
Point:
1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the
log, then the root cause hasn’t been fixed.
2. Check what parts were replaced recently.
These parts should not be replaced again for
the same issue.
3. If the problem seems to be related to the
previous call, check what the previous tech did.
1.
Check System Software Version
Check for latest version on e-support and
recommend to update the system software to latest
version
Point:
The latest firm contains following major
countermeasure.
Check Service history
1.
Check ERR/JAM history
Address all Error and Jams.
Check
COPIER>DISPLAY>ERR
COPIER>DISPLAY>JAM
1
min
Visual Check
1
min
1
min
Check
COM TEST
1
min
Visual Check
If Snapshot tool was used
successfully, skip steps C5
through C8
Check System
Software Version
Check
Update
COPIER>DISPLAY>VERSION
1.
As of 4/26/17 MN-CON is
19.06.01 (TP17-079)
If Snapshot tool was used
successfully, skip steps C5
through C8
Common
Pr
ocess
(Be
for
e)
C4
C5
C6
iR ADV C255iF/ C355iF Advanced Maintenance Guide
Summary of Contents for imageRUNNER ADVANCE C256iF II
Page 1: ...Last update 04 27 2018 ...
