Canon imageRUNNER ADVANCE C5400i II Advance Maintenance Manual Download

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Pre-Visit

Service

History Check

Common

Process

(Before)

Maintenance

Process

Common

Process

(After)



Purpose

Increase the following items.



FCFR

(

First Call Fix Rate

)



Uptime



MCBC

(

Mean Copies Between Calls

)



Customer Satisfaction



How to use

This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.

Summary of Contents for imageRUNNER ADVANCE C5400i II

Page 1: ...Preventative Maintenance Procedure Last update 04 27 2018 ...

Page 2: ...ter Purpose Increase the following items FCFR First Call Fix Rate Uptime MCBC Mean Copies Between Calls Customer Satisfaction How to use This document was developed by Canon USA Engineering Services and Solutions to perform consistent effective and efficient maintenance on all Canon products ...

Page 3: ...ounters Machine Usage 4 Event History Check History for Errors Alarms and Jams 5 Consumable Part Counters Prepare Consumable and Durable Parts Firmware Version Event History Part Counters Service Mode Settings 1 Understand the machine s current condition jams and error needed consumable parts before visiting EM call or PM Call 2 Prepare all consumable parts that exceeded Target and replace them on...

Page 4: ...mer about the machine condition Check the Serial Number Ensure the serial number on the machine matches the serial number that you are dispatched to Point If the serial number is incorrect and there is more than one machine at the account that is down please notify dispatch Perform COM TEST COPIER Function INSTALL COM TEST If COM TEST is NG fix this issue at first If you can t fix this issue pleas...

Page 5: ...ware Version General Population Update the system software to latest version FXO Verify the current Fedex Firmware is installed Point The latest firmware version should be installed on the machine Please visit e Support for the latest version Check Service history 1 Check ERR JAM history Address all Error and Jams Check COPIER DISPLAY ERR COPIER DISPLAY JAM 1 min Visual Check 1 min Visual Check Ch...

Page 6: ... the following parts over 100 COPIER COUNTER Check Replace COPIER COUNTER DRBL 1 COPIER COUNTER DRBL 2 COPIER COUNTER LF Check Replace Transfer DRBL 1 TR BLT DRBL 1 T CLN BD DRBL 1 2TR ROLL DRBL 1 TR ROLK TR ROLC Fixing DRBL 1 FX UP FR DRBL 1 FX LW RL Check Replace Clear Counter Clear Counter 1 min Visual Check 10 min Replace Visual Check Replace Visual Check Up to 60 min Replace 10 min DRBL 2 C3 ...

Page 7: ... least 5 each from ADF Take copies from following cassette Point Make following jobs 1 Double sided 2 Staple 3 Hole punch If you see the JAM find the cause and fix that issue Check 1 Cassette 1 2 Cassette 2 3 Cassette 3 4 Cassette 4 5 Bypass tray 6 Side Paper Deck Perform C10 and C11 at the same time to save time 5 min Check Common Process Before C10 C11 iR ADV C5500 series Advance Maintenance Gui...

Page 8: ... 1 If the 2nd side Glass in ADF is dirty or there are a lot of Alarm codes for this Glass Alarm code 020021 take out the 2nd side glass and clean both side of it 2 Remove and clean the under side of the Copy Glass and clean the Optics 3 Clean the ADF Reading Glass and Copy Glass with Oil cleaner FY9 6020 000 TP12 181 4 Clean the Platen Roller with Alcohol Maintenance Process Clean 5 min 4 min Clea...

Page 9: ... min Clean Visually Inspect the Rollers and only clean if necessary If the Rollers were recently replaced or cleaned they may be fine Clean Inside of the machine Check Clean Point 1 min Check Maintenance Process M3 M4 1 Pull out P Kit and vacuum excess toner near on Yellow Developer Check All 2 Remove the P Kit and ITB A ssy 3 Clean the top cover of the Laser A ssy with vacuum 4 Vaccuum the roof o...

Page 10: ...lace it with new one Patch registration sensor unit FM1 G546 000 Point 1 When you clean the patch sensor do not bend the Mylar on the right side It causes smearing image 2 Check for proper operation of the patch solenoid for binding damage to arm solenoid is a part of Patch Drive Assembly FM1 N636 000 Clean the Laser slit Glass 4 Use the Dust Blocking glass cleaning tool to clean the laser glass I...

Page 11: ...ings FS5 1943 000 Qty 2 for noise wear Lube the bushings with high temp grease to stop noise Bushings will become oval instead of round over time Maintenance Process M7 iR ADV C5500 series Advance Maintenance Guide Check Action at Replacement In order to prevent abnormal noise be sure to apply a small amount of grease to the bearing fitting part of the Fixing Pressure Roller Shaft Grease that can ...

Page 12: ...r Secondary Transfer Roller Assembly are in correct position Clean the secondary transfer guide with lint free paper moistened with alcohol Clean the feed contact guide with lint free paper moistened with alcohol Empty the Waste toner bottle 1 Check the customer s inventory of waste toner bottles With the introduction of the iRAC5500 Series machines the waste toner container has been designed to h...

Page 13: ...ly on the upper latch while pushing down slightly on the lower clear plastic latch Step 6 Remove plastic waste container window Pull slightly to the front and unhook the rear protrusion of the plastic window Clean off the waste toner container window of all accumulated toner Step 7 Empty the waste toner from the container into a plastic waste toner bag Clean off the waste toner container of all ac...

Page 14: ...ation Pick Paper Type use Full Adjust Settings Registration Adjustment Maintenance Adjust Image Quality Auto Adjust Gradation 3 Auto Correct Color Tone Settings Settings Registration Adjustment Maintenance Adjust Image Quality Auto Correct Tone Settings Point 1 If error message shows up when performing Auto Correct Color Mismatch patch registration shutter could be broken Check patch registration ...

Page 15: ... Service Log 2 FSR 3 P PRINT Point 1 Let the customer print the test prints from their PC while completing the documentation 2 Write down detail action and all parts name and parts in service log for next visits 3 If you change the service mode value or update the system software take the P Print and keep with the Service Log and User data list Check Check 1 Cassette 1 2 Cassette 2 3 Cassette 3 4 ...

Page 16: ...e call NTSC and get their assistance Communicate to the customer that you are leaving Ask the customer if everything was addressed Do they have the necessary supplies and ask if they are satisfied with your service Address all customer issues with your service manager Ensure they are resolved or addressed whether they are administrative service related or sales oriented 1 min Scan 1 min 1 min Chec...

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