Canon
imagePROGRAF iPF850/iPF840/iPF830 Service Guide
imagePROGRAF iPF850/iPF840/iPF830 Service Guide
July 2015
Page 31
VIII. Product Technical Support Offerings
Note: Please refer to the Technical Support Center on the
for the most current policies and procedures.
A.
Dealer Support Requirements
To ensure that every dealer receives the highest level of support and help to
resolve the end user’s problems quickly and accurately, we recommend the
following to maximize your technical support request:
•
imagePROGRAF iPF810/iPF820 Series Update Training is required to
receive technical support from the TSC (Technical Support Center) for
these machines. Refer to the Canon USA Technical Support Center
section for further details.
•
Before calling the TSC, reference technical documentation (User Manuals,
Parts catalog, Technical Publications, NAVI, etc.) and research problems
on the e-Support Center Web site (available 24 hours a day, 7 days a
week) since your concern may have already been addressed and
documented.
•
Have your unique Support ID number ready when you call the TSC, and
make sure that you have access to the engine or application. This
significantly improves the TSC’s ability to troubleshoot the problem, and
eliminates the “guesswork” when answering a specific question. This also
helps ensure more accurate answers and suggestions.
•
Have the serial number of the installed engine or application you want to
troubleshoot.
•
Be able to provide environment-specific information and any other site-
specific variables that may be requested by the TSC staff.
•
Submit and update your profile information, such as cell phone number,
e-mail address, and company address on the e-Support Center Web Site
in the Current Profile section. Accurate profile information is important to
facilitate follow-up communication.
•
Be cooperative and willing to troubleshoot the issue. Be prepared to follow
instructions and provide the feedback requested by the TSC.
•
Have the tools necessary to troubleshoot the issue. This may include, but
is not limited to: laptop, crossover cable, meter, meter leads, Flexible
Cable Checker, technical documentation, diagnostic software, flashing
software and utilities. Not having these tools can impact or limit the ability
to troubleshoot a technical issue. The TSC reserves the right to terminate
the call until proper tools are obtained, or until the technician is prepared
to troubleshoot the issue. Refer to the Servicing Notes Section of this
Service Guide and the imagePROGRAF iPF850, imagePROGRAF
iPF840, or the imagePROGRAF iPF830 Service Manual for a list of
equipment and special tools required to service these devices.
Summary of Contents for IPF850
Page 1: ...Canon Service Guide...
