Chapter 12
12-6
The enclosed character string by [] is replaced as follows.
[*]:
*(asterisk) is added to the head of the string only at the communication test.
[Error string]:
As for number 1 and 2 of the following Error string lists, only the Error string is displayed. Besides, it is displayed as "[*] [Error string]: [Method name]
[Server side detailed error]". ([Server side detailed error] might not go out.)
T-12-1
[Method name]:
[Server side detailed error]:
Detailed error information returned from UGW is displayed for "Server response error".
However, only the first 128 characters are displayed by the entire error information.
Nothing is displayed here at other errors.
Error string
Cause
Counter Measure
1
SUSPEND: Communication
test is not performed
The e-RDS is started (the device is rebooted) when e-RDS is ON
and communication test isn't done.
Complete the communication test.
2
Event Registration is Failed.
The device failed event processing.
Turn OFF/ON of the device main switch. Or, replace the
system software of the device (upgrade).
3
URL Scheme error (not https) The header of registered URL of UGW is not https.
Change the header on URL of UGW to https
4
Server connection error
Communication failure of TCP/IP occurred.
Or IP address of the device isn't set.
Check the network connection.
5
URL server specified is illegal Illegal URL (other than UGW) is specified.
Correct URL.
6
Proxy connection error
The e-RDS cannot connect it with the proxy server.
Check and correct the proxy server address etc.
7
Proxy authentication error
The e-RDS fails the authentication to proxy.
Check and correct username and password to log in proxy.
8
Server certificate error
- The certificate is not installed in The device.
- The certificate that The user is using is not registered in The
device or The server.
Register the root certificate in the device or register the
VeriSign certificate in the server.
9
Server certificate expired
- Expired certificate is registered in the device or the server.
- The date of the device is outside the time limit of the certificate.
- Register the root certificate in expiration date in the
device or register the VeriSign certificate in the server.
- Set an accurate date to the device.
10
Unknown error
Other communication error occurs.
After waiting for a while, try again.
11
Server response error (NULL) UGW returns the error but communication to UGW is succeeded.
If (NULL) is displayed after the message, the error occurs in the
HTTPS communication.
After waiting for a while, try again.
12
Server response error
(Hexadecimal)
UGW returns the error but communication to UGW is succeeded.
(Hexadecimal) displayed after the message is error code that
UGW returns.
[server side detailed error] is added at the end of error
information only at this error.
After waiting for a while, try again.
13
Device internal error
Device internal error such as the memory cannot be taken occurs. Turn OFF/ON of the device main switch. Or, replace the
system software of the device (upgrade).
14
Server schedule is invalid
The schedule setting value given by UGW is found faulty at the
time of communication test.
Report the detailed information of error occurrence to the
support department.
After the remedy by UGW, retry the communication test.
15
Server response time out
There was no reply from UGW in predetermined time.
(The congestion of the network etc.)
It is the timeout at HTTPS level.
After waiting for a while, try again.
16
Service not found
The URL of UGW is illegal, and UGW is inaccessible.
Check and correct the URL of UGW.
17
E-RDS switch is set OFF
You execute the communication test while the E-RDS switch is
OFF.
Turn ON E-RDS switch, and execute the communication
test.
18
Server schedule is not exist
The e-RDS receives empty schedule data from UGW.
Check setting file. (Call the help desk of UGW.)
19
Network is not ready, try later You execute the communication when the connection to the
network has not been established.
(The network connection might not be established from the start-
up of the device for 60 seconds.)
Confirm that the network connection has been established.
Moreover, execute again after enough waiting.
20
URL error
Illegal URL (Syntax error etc.)
Correct URL.
Method name
Meaning
1
postServiceModeCount
Account counter acquisition phase
2
postModeCount
Mode counter acquisition phase
3
postPartsCount
Parts counter acquisition phase
4
postFirmwareInfo
ROM version acquisition phase
5
getOperationList
Check/acquisition phase whether the information file for me is in UGW.
6
postOperationOutcome
7
postConfiguration
Phase in which E-RDS configuration is transmitted to UGW
8
postGlobalClickCount
Counter acquisition phase
9
postJamLog
Jam notification acquisition phase
10
postServiceCallLog
Error notification acquisition phase
11
postAlert
Alert notification acquisition phase
12
postDebugLog
Log acquisition phase
13
getConfiguration
Information acquisition phase (Schedule transmission etc.)
14
communicationTest
Communication test phase
Summary of Contents for iR C3380 series
Page 1: ...Aug 29 2006 Service Manual iR C3380 2880 Series...
Page 2: ......
Page 6: ......
Page 23: ...Chapter 1 Introduction...
Page 24: ......
Page 26: ......
Page 52: ......
Page 53: ...Chapter 2 Installation...
Page 54: ......
Page 127: ...Chapter 3 Basic Operation...
Page 128: ......
Page 130: ......
Page 136: ......
Page 137: ...Chapter 4 Main Controller...
Page 138: ......
Page 160: ......
Page 161: ...Chapter 5 Original Exposure System...
Page 162: ......
Page 188: ...Chapter 5 5 24 F 5 68 4 Remove the original sensor 2 hook 1 F 5 69...
Page 189: ...Chapter 6 Laser Exposure...
Page 190: ......
Page 192: ......
Page 206: ......
Page 207: ...Chapter 7 Image Formation...
Page 208: ......
Page 256: ......
Page 257: ...Chapter 8 Pickup Feeding System...
Page 258: ......
Page 262: ......
Page 303: ...Chapter 9 Fixing System...
Page 304: ......
Page 306: ......
Page 321: ...Chapter 10 Externals and Controls...
Page 322: ......
Page 326: ......
Page 336: ...Chapter 10 10 10 F 10 10 2 Remove the check mark from SNMP Status Enabled...
Page 337: ...Chapter 10 10 11 F 10 11...
Page 359: ...Chapter 11 MEAP...
Page 360: ......
Page 362: ......
Page 401: ...Chapter 12 RDS...
Page 402: ......
Page 404: ......
Page 411: ...Chapter 13 Maintenance and Inspection...
Page 412: ......
Page 414: ......
Page 416: ...Chapter 13 13 2 F 13 1 8 9 1 2 3 3 5 6 7 10 11 12 13 14 4...
Page 421: ...Chapter 14 Standards and Adjustments...
Page 422: ......
Page 424: ......
Page 431: ...Chapter 15 Correcting Faulty Images...
Page 432: ......
Page 434: ......
Page 459: ...Chapter 16 Self Diagnosis...
Page 460: ......
Page 462: ......
Page 481: ...Chapter 17 Service Mode...
Page 482: ......
Page 484: ......
Page 571: ...Chapter 18 Upgrading...
Page 572: ......
Page 574: ......
Page 603: ...Chapter 19 Service Tools...
Page 604: ......
Page 606: ......
Page 609: ...Aug 29 2006...
Page 610: ......