Canon iR C3380 series Service Manual Download

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Chapter 16

16-2

16.2 Error Code Details

16.2.1 Table of error code details

0014-6627

/ / / / iR C3380i / iR C3380 / iR C2880i / iR C2880

T-16-2

E601

Abnormality of image memory

E602

Hard disk error

E604

The image memory (SDRAM) is faulty/insufficient

E609

Abnormal low temperature of the hard disk

E610

Failure in the hard disk cryptographic key

E611

Error in repeating reboot due to SRAM failure

E674

FAX board communication error

E677

Abnormality of the external controller

E710

IPC initialization error

E711

IPC communication error

E712

Communication error between the ADF and the reader

E713

Communication error between the finisher and the printer

E716

Error in communication with the cassette pedestal and delivery unit 2/3

E717

Communication error with the NE controller

E719

Communication error with the coin vender/card reader

E730

PDL error

E731

UFR PCB error

E732

Reader communication error

E733

Printer communication error

E740

Abnormality of the Ethernet board

E743

DDI communication error

E744

Language file/BootROM error

E745

Token ring board error

E746

Option board error

E747

Main controller PCB error (Image processing ASIC or memory control/communication control ASIC)

E748

Main controller PCB error

E749

Restart in accordance with a change of the product configuration

E803

Door close error

E804

Controller fan error

E805

Fan error

E806

Error in the fan of the machine

E807

Error in the fan of the process cartridge

E808

Error in the low-voltage power circuit (Xerox error)

E811

Error in detecting new parts of the drum unit

E840

Error in the cooling fan of the end

E990

Error in the toner container

Code

Main Cause/Detail of Detection

Countermeasures

***: Finisher-Z1 ****: Finisher-Y1 Saddle Finisher-Y2
*****: Puncher Unit

E001

Abnormality high temperature error of the fixing unit

0000 Detect high temperature by the main thermistor (software).

Software detects that the temperature detected by the main thermistor is abnormally
high (above 255 deg C) for 500 ms continuously.

Replace the fixing unit, Replace the main power supply
PCB, Replace the DC controller PCB
To recover from the error: In service mode
COPIER>FUNCTION> CLEAR>ERR

0003 Detect high temperature by the sub thermistor (software).

Software detects that the temperature detected by the sub thermistor is abnormally high
(above 290 deg C) for 500 ms continuously.

0003 Detect high temperature by the sub thermistor (hardware).

Hardware detects that the temperature detected by the contact type thermistor is
abnormally high (above 230 deg C).

E003

Error in the low temperature of the fixing unit

0000 Detects the temperature detected by the main thermistor is abnormally low (below 120

deg C) for 1 sec continuously after passing 20 sec from turning ON the fixing heater.

Check the connection of the main thermistor/thermal
switch. Check open circuit of heater. Replace the cover
switch. Replace the fixing unit. Replace the main
power supply PCB. Replace the DC controller PCB.
Clear the error in service mode: COPIER >
FUNCTION > CLEAR > ERR.

Code

Description

***: Finisher-Z1 ****: Finisher-Y1, Saddle Finisher-Y2
*****: Puncher Unit