Canon iR C3380 series Service Manual Download

Page: 479 / 610

Chapter 16

16-17

An incorrect user name or password was specified for the sending of a file to a file
server.

Change the user name or password.

An incorrect destination was specified for the sending of an e-mail message or I-
fax.

Check the e-mail or I-fax address.

# 810

A POP (Post Office Protocol) server connection error occurred while receiving an
I-fax.

Check the POP Server name in E-mail/I-Fax in Network Settings in System
Settings (from the Additional Functions screen).
Confirm that the POP server is functioning normally.
Check the network status.

The POP server returned an error during the connection.

Check the POP Server name in E-mail/I-Fax in Network Settings in System
Settings (from the Additional Functions screen).
Confirm that the POP server is functioning normally.
Check the network status.

A timeout error occurred on the server while connecting to the POP server.

Check the POP Server name in E-mail/I-Fax in Network Settings in System
Settings (from the Additional Functions screen).
Confirm that the POP server is functioning normally.
Check the network status.

# 815

You cannot log on to the file server because the machine is printing a document
sent to that server. Simultaneous connections are not possible.

Wait for a few moments before trying to send the data again, or change the
NetWare server to which you are sending your documents. Alternatively, stop the
Pserver.

# 818

The received data is not in a printable file format.

Ask the sender to change the file format and resend the data.

# 819

You have received data that cannot be processed (MIME information is incorrect). Check the settings, and ask the sender to resend the data.

# 820

You have received data that cannot be processed (BASE 64 or uuencode is
incorrect).

Check the settings, and ask the sender to resend the data.

# 821

You have received data that cannot be processed (TIFF analysis error).

Check the settings, and ask the sender to resend the data.

# 822

You have received data that cannot be processed (image data cannot be decoded). Check the settings, and ask the sender to resend the data.

# 827

You have received data that cannot be processed (contains MIME information that
is not supported).

Check the settings, and ask the sender to resend the data.

# 828

You have received HTML data.

Ask the sender to use a file format other than HTML, and resend the data.

# 829

Data that contains more than 1,000 pages is received.

This machine can print or store up to 999 pages of data in memory, but will delete
any data that exceeds this limit. Ask the sender to resend the remaining pages.

# 830

A DSN (Delivery Status Notification) error notification is received because of an
incorrect I-fax address or destination setting, or the data size of the sent documents
exceeds the mail server capacity.

1. Check the I-fax address or destination setting.
2. Set Maximum Data Size for Sending in E-mail/I-Fax Settings in
Communication Settings in System Settings (from the Additional Functions
screen) so that it is less than the mail server capability.
3. Check the status of the mail server, DNS server, and network.

# 831

An I-fax document could not be received using SMTP because of the RX/Print
Range setting in IP Address Settings in TCP/IP Settings in Network Settings in
System Settings (from the Additional Functions screen).

Reset the RX/Print Range setting in IP Address Settings in TCP/IP Settings in
Network Settings in System Settings (from the Additional Functions screen).

# 832

DSN (Delivery Status Notification) mail was not sent because TCP/IP Settings or
E-mail/I-Fax in Network Settings in System Settings (from the Additional
Functions screen) have not been set, or trouble has occurred in the mail server.

1. Check the DNS Server Settings and IP Address Settings in TCP/IP Settings, and
E-mail/I-Fax in Network Settings in System Settings (from the Additional
Functions screen).
2. Check the status of the mail server and DNS server.

# 833

MDN (Mail Delivery Notification) mail was not sent because TCP/IP Settings or
E-mail/I-Fax in Network Settings in System Settings (from the Additional
Functions screen) have not been set, or trouble has occurred in the mail server.

# 834

An MDN error notification is received because of an incorrect I-fax address or
destination setting, or trouble has occurred in the network or mail server.
Alternatively, the memory of the receiving machine is full.

Check the I-fax address and destination settings.

# 835

The maximum number of text lines for receiving an I-fax has been exceeded.

Ask the sender to reduce the amount of text data in the body of the document, and
resend the data.

# 837

A connection request was received from a host whose connection is restricted by
IP Address Settings, which can be set in TCP/IP Settings in Network Settings in
System Settings (from the Additional Functions screen).

Check the settings in IP Address Settings in TCP/IP Settings in Network Settings
in System Settings (from the Additional Functions screen). Make sure that the
connection request is made from an authorized host.

# 839

The user name or password for the SMTP authentication (SMTP AUTH) in
Authent./Encryption in E-mail/I-Fax in Network Settings in System Settings
(from the Additional Functions screen) is incorrect.

Check the user name and password for SMTP Authentication (SMTP AUTH) in
Authent./Encryption in E-mail/I-Fax in Network Settings in System Settings
(from the Additional Functions screen).

Canon iR C3380 series, Service Manual

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