26
Quick User Guide
–
IRIScan
TM
Book 5 Wifi
11. Troubleshooting
Problem
Cause
Solution
I cannot turn on the scanner.
Low battery power.
Connect the scanner to a PC.
Charge the scanner with an external power
adapter.
Pictures cannot be saved after I
have scanned them.
There is no microSD
card in the card slot.
The microSD card is
full.
Insert a microSD card.
Move the images from the microSD card to
your computer to clear storage space on the
card.
To format the card and delete its content:
1.
Press the Scan/
Power
/Enter button
for 2 seconds to power on the scanner.
2.
Press the
Menu
button.
3.
Go to the 2/3 option group and select
the SD formatting
option to
delete the content of the microSD
card.
My computer does not recognize the
scanner when I connect it.
Connection failure.
Make sure both ends of the USB cable are
connected securely.
Use
only
the provided micro USB cable.
My scanner generates blurry
images.
The scanner lens is
probably dirty.
Clean the lens with a soft dry cloth.
ERROR
is displayed when scanning
a document.
You are sliding the
scanner too quickly
over your documents.
Press the
Scan
/Power/Enter button to scan
your document again, steadily and slowly.
I cannot open or view the scans I
have downloaded from the
IRIScan™ Book 5 Wifi
web page.
The scans are
downloaded as .tar
files.
Unzip the .tar in an application like 7-zip.
All the scanner buttons are blocked. Multi-page PDF mode
Press the
JPG/PDF/Multi-PDF/Down
button until JPG or PDF mode is displayed.
I cannot connect to the
IRIScanBook-f2XXX
network and
transfer documents to my
computer/tablet via Wifi.
You have changed the
default password
(12345678).
Reset your password:
1.
Press the Scan/
Power
/Enter button
for 2 seconds to power on the scanner.
2.
Press the
Wifi
button and wait until
the red Wifi indicator turns green.
3.
Press the
Wifi
button again for about
10 seconds.
4.
The red Wifi indicator will flash for
about 1 minute and it will, then, turn
green.
The Wifi password has been successfully reset
to factory settings (password:
12345678
).
