When Trouble Occurs
13-17
T
roub
leshooting
13
Cannot relay a document from another fax machine.
Cause 1
The other fax machine does not support ITU-T subaddress/password
transactions.
Remedy 1 If the other party’s fax machine does not support ITU-T subaddress/password
transactions, you cannot relay their documents.
Remedy 2 Make sure both the originator machine and your machine as the relay unit have
registered the same ITU-T subaddress/password. (See “Setting Your Machine
as a Relay Unit,” on p. 6-3.)
Cause 2
Your machine is not set up to relay documents.
Remedy
Make sure your machine is set up properly to relay documents. The relay feature
must be turned ‘ON’. (See “Setting Your Machine as a Relay Unit,” on p. 6-3.)
Cause 3
The originator’s ITU-T subaddress/password are not correct.
Remedy 1 The originator must send you the document with the correct ITU-T
subaddress/password. The ITU-T password setting is optional. However, if you set
a password for your relay TX group, then the originator must send the document
with a matching password. Otherwise, your machine will not receive the document
for relay broadcasting. (See “Sending a Document to a Relay Unit for Relay
Broadcasting,” on p. 6-11.)
Remedy 2 Check the relay TX group and determine if it has been set to check the identity of
the originator before it receives the document for a relay broadcast. (See
“Sending a Document to a Relay Unit for Relay Broadcasting,” on p. 6-11.)
The other party cannot poll and receive your document.
Cause
The other party’s fax machine does not support ITU-T subaddress/password
sending.
Remedy
If the other party’s fax machine does not support ITU-T subaddresses/
passwords, designate a polling box #00 for the other party to poll, and scan the
document without a subaddress/password. If the other party’s machine is a
Canon machine and can set a polling ID, ask them to set the polling ID to ‘255’
decimal or ‘1111 1111’ binary. (See “Setting Up Polling Sending,” on p. 8-14.)
Summary of Contents for Laser Class 700 Series
Page 2: ...LASER CLASS 700 Series Facsimile Guide ...
Page 57: ...Using the Optional Dual Line 1 36 1 Before You Start Using This Machine ...
Page 133: ...Sending a Document with a Subaddress Password 3 36 3 Sending Documents ...
Page 183: ...Sending a Confidential Document 7 16 Using Confidential Mailboxes 7 ...
Page 237: ...What Happens to the Memory After a Power Failure 9 32 9 Special Sending Receiving Features ...
Page 263: ...How the Machine Operates with Default Settings 10 26 10 Other Special Features ...
Page 297: ...System Settings 11 34 Summary of Important Settings 11 ...
Page 315: ...Memory Lists 12 18 Printing Reports and Lists 12 ...
Page 337: ...When Trouble Occurs 13 22 Troubleshooting 13 ...