When Trouble Occurs
13-19
T
roub
leshooting
13
Remedy 1 If the other party’s fax machine does not support ITU-T subaddress/password
transactions, you cannot receive confidential documents.
Remedy 2 Make sure the other party knows the correct subaddress/password for your
confidential mailbox.
Cannot poll another fax machine and receive its document.
Cause 1
You are polling without a subaddress/password.
Remedy
If the other party’s fax machine is a Canon fax machine and can set a polling ID,
ask them to check their polling ID and set the polling ID to ‘255’ decimal or ‘1111
1111’ binary.
Cause 2
You are polling with an ITU-T subaddress or password.
Remedy 1 Contact the other party and confirm that their fax machine supports receiving a
polling request with an ITU-T subaddress or password.
Remedy 2 If the other party’s fax machine supports ITU-T subaddress/password polling,
confirm that you are using the correct ITU-T subaddress and password.
Remedy 3 If the other party’s fax machine does not support or not have set ITU-T
subaddress/password polling, poll the other party without a subaddress/
password. (See “Polling Other Fax Machines to Receive a Document,” on p.
8-3.)
Copying Documents
Cannot copy.
Cause 1
The toner cartridge is out of toner.
Remedy
Check the toner cartridge and, if you find it empty, replace it with a new one.
(See Chapter 6, “Maintenance,” in the
Reference Guide
.)
Cause 2
A paper jam has occurred.
Remedy
Clear the jam and try copying again. (See Chapter 7, “Troubleshooting,” in the
Reference Guide
.)
Cause 3
The machine is out of paper.
Remedy
Reload the paper in the paper cassette or on the MP tray.
Summary of Contents for Laser Class 700 Series
Page 2: ...LASER CLASS 700 Series Facsimile Guide ...
Page 57: ...Using the Optional Dual Line 1 36 1 Before You Start Using This Machine ...
Page 133: ...Sending a Document with a Subaddress Password 3 36 3 Sending Documents ...
Page 183: ...Sending a Confidential Document 7 16 Using Confidential Mailboxes 7 ...
Page 237: ...What Happens to the Memory After a Power Failure 9 32 9 Special Sending Receiving Features ...
Page 263: ...How the Machine Operates with Default Settings 10 26 10 Other Special Features ...
Page 297: ...System Settings 11 34 Summary of Important Settings 11 ...
Page 315: ...Memory Lists 12 18 Printing Reports and Lists 12 ...
Page 337: ...When Trouble Occurs 13 22 Troubleshooting 13 ...