9-2 Frequently Asked Questions
Chapter 9
MultiPASS Printer Cannot Be Initialized.
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Is the operation panel blank?
You might have a power problem. Check that the power cord is plugged
securely into the unit, and that your electrical source is OK. You should
have the MultiPASS printer connected directly to its own AC outlet and
not connected to a power strip to which your computer is connected.
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Is the unit set to the correct parallel port?
Make sure that the MultiPASS printer is configured for the correct
parallel port in the Printer Properties dialog box. Be sure that it is the
only device configured to a particular port. The MultiPASS printer
operates properly only with a dedicated parallel port. Remove any
switch boxes, zip drives, tape backups, docking stations, or scanners from
the parallel port if necessary. Check both ends of the printer cable to be
sure that it is securely fastened.
MultiPASS Service Cannot Be Restarted.
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Is there a message indicating that the device is not found?
If you receive a message indicating that the MultiPASS device cannot be
found, be sure that the MultiPASS printer is connected correctly to the
port.
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Is there a message indicating that the device is incompatible?
Be sure the MultiPASS printer is connected correctly to the port. Then
open the MultiPASS Status Monitor window and display the menu. On
the MultiPASS Status Monitor menu, click Reconnect.
Faxes Are Not Being Sent Correctly.
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Is the operation panel blank?
You might have a power problem. Check that the power cord is plugged
securely into the unit, and that your electrical source is OK.