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Canon Nagel, Service Support Manual

Introducing the Canon Nagel Service Support Manual — your go-to resource for mastering every feature of this remarkable product. Unlock its full potential by simply downloading the comprehensive manual for free from 88.208.23.73:8080, ensuring you have all the information you need right at your fingertips.

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Nagel Finisher Service Support Guide

 

Nagel Finisher Service Support Guide  

Rev. 0

 

September 2001  

Page 7

 

D. Escalation 

Procedure 

The Canon Connectivity escalation procedure diagrammed below will be 
utilized for the support of the Nagel Finisher. 
 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Nagel Finsher 

Not Operating Properly

 

Technician escalates the problem to the supervisor and dealership 

technical support 

Dealership Needs Canon’s Assistance 

Note: In general, initial dealership 

response time will be set to meet 

the market condition and may be 

contractually stipulated.  

Dispatches within 2 Hours may 

be expected. 

Call the ISG Technical Support Center 

at 1-800-528-2830 

Between 9:00AM and 8:00PM  

Eastern Time.

 

If a problem is not initially 

resolved, it will be escalated to 

the CUSA Engineering Group or 

a Digital Solutions Specialist will 

be dispatched as required. 

 

Summary of Contents for Nagel

Page 1: ...September 2001 Rev 0 A Service Guide for Non Canon Brand Products NAGEL FINISHER Service Support Guide Canon U S A Inc Systems Technical Support Division ...

Page 2: ...AY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE SUPPORT GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION THIS SERVICE SUPPORT GUIDE INCLUDES INFORMATION RELATING TO THE NAGEL FINISHER A PROFESSIONAL BOOKLET MAKER MANUFACTURED FOR THE CLC 5000 BY Ernst Nagel GmbH ...

Page 3: ...authorized Dealers of Canon U S A Inc No part of this service support guide may be reproduced or transmitted in any form by any means electronic or mechanical for any purpose without the prior written consent of Canon U S A Inc except as expressly permitted herein Pursuant to the dealer agreement with Canon U S A Inc Dealer agrees to indemnify Canon U S A Inc and to hold it harmless from and again...

Page 4: ... Nagel Finisher Item Numbers 3 B Consumables 3 IV Specifications 4 A Nagel Finisher 4 V Service Features 5 A Serviceability 5 B Software Requirements 5 C Estimated Installation Time 5 D Space Requirements 5 E Power Requirements 6 VI Service Policy 6 A Dealer Technical Support 6 B Internet Systems And Technical Support 6 C Warranty Conditions 6 D Escalation Procedure 7 VII Technical Training 8 A Ce...

Page 5: ...e stapled end so that the finished booklet lays flat and does not have the tendency to open C Sorting Stacking The Nagel Booklet Maker FN5 will stack documents if booklet trimming is not required The maximum stacking capacity is up to 1 000 sheets LTR R to 12 x18 105gsm paper transparencies can also be stacked Sorting function is available when the optional Shift Tray is installed With the optiona...

Page 6: ...chine 1 x Belt Stacker 1 x Stacker Wheel 1 x Power Cord 1 x Connecting Kit 1 x User s guide Items included in the Optional Nagel Trimmer TP5 Box 1 x Nagel Trimmer TP5 CABLE 1 1 Sub D 9pol x 1 Connecting Screw x 1 Service Hand Wheel x 1 User guide x 1 Items included in the Optional Shift Tray Box 1 x Shift Tray III Product Configuration Nagel Trimmer TP5 Option Shift Tray Option Nagel Finisher is s...

Page 7: ...0 FN5 F23 8105NAG Head x 1 Normal Staple Reel 5000 pcs x 1 Normal Staple Reel 5000 pcs for normal stapling head F23 8106NAG Flat staple Cartridge x 1 accommodates 5000 staples Ri 26 6 Loop Staples 5000 pcs for loop stapling head F23 8107NAG Loop staple 5000 pcs 210 staples x 24 strips 26 6 Normal Staples 5000 pcs for loop stapling head 0128V63901 Flat staple 5000 pcs 210 staples x 24 strips 2 Item...

Page 8: ...15mm Press And Trim Creases booklet fold and makes a face trim Power4 Directly from Nagel Booklet Maker FN5 which must be set at 208V Dimensions Approximately 30 32 x 27 95 x 33 46 770x710x850mm Weight Approximately 352 74 lbs 160kg Shift Tray Option Weight Approximately 22 04 lbs 10kg Sorting Stacking Straight Stack Up to 1 000 sheets Sorter Option Sets are sorted by the Shift Tray up to 850 Stac...

Page 9: ...ed Installation Time The installation time will vary based upon system configurations Description Estimated Time5 Nagel Booklet Maker FN53 With Buffer Pass 40 minutes Nagel Trimmer TP5 Option 30 minutes Shift Tray Option 20 minutes D Space Requirements This section specifies the minimum amount of space required for the system The area where the system is to be located should provide easy access to...

Page 10: ...ing issues B Internet Systems And Technical Support Canon U S A Systems and Technical Support Division provides an on line technical e Support Center at http www support cusa canon com The e Support Center is your total support resource for Software and Connectivity Support Hardware Services and digital connectivity Educational Programs The on line technical support includes complete documentation...

Page 11: ...lem to the supervisor and dealership technical support Dealership Needs Canon s Assistance Note In general initial dealership response time will be set to meet the market condition and may be contractually stipulated Dispatches within 2 Hours may be expected Call the ISG Technical Support Center at 1 800 528 2830 Between 9 00AM and 8 00PM Eastern Time If a problem is not initially resolved it will...

Page 12: ...eneral maintenance procedures 5 Troubleshoot the Nagel Finisher A Nagel Finisher Service Manual will be distributed to each technician at the beginning of class C Materials Nagel Finisher service materials may by ordered by telephoning the Parts Order Desk at 1 732 521 7230 or by fax 1 800 258 0900 Item Part Number2 Nagel Finisher Service Manual DU7 1103 000 Nagel Finisher Parts Catalog DU7 3105 0...

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