![background image](http://html1.mh-extra.com/html/canon/p-400/p-400_service-manual_3056653078.webp)
■ System software installation
Symptom
Possible cause
Suggested action
imagePRESS Server
remains on for 30 mi-
nutes (or longer) after
beginning installation
One of the following:
• Service switches are set to the wrong
mode
•
imagePRESS Server
must be reset
• Faulty USB flash drive
• Faulty hard disk drive cable or hard disk
drive
• Corrupted CMOS
• Faulty motherboard
• Faulty CPU
1. Make sure that the
imagePRESS Server
service switch 1 is
set to ON and service switch 2 is set to OFF.
2. If the service switches are in the wrong position, power off the
imagePRESS Server
, set the switches correctly, power on,
and allow the installation to resume.
3. Power off the
imagePRESS Server
, wait 10 seconds, and then
power on again.
4. Check the LED on the USB flash drive.
If the LED is not blinking (remains off or solid), the flash drive
may be improperly seated. Power off the
imagePRESS Serv-
er
, reseat the flash drive, power on, and then allow the instal-
lation to resume.
5. Retry the installation using a different USB flash drive.
6. Reseat the cables to the hard disk drive.
7. Replace the hard disk drive cable.
8. Replace the hard disk drive.
9. Replace the motherboard.
10. Replace the CPU.
During installation,
the LED on the flash
drive remains off or
solid (not blinking)
One of the following:
• Faulty or improperly seated USB flash
drive
• Faulty motherboard
• Faulty hard disk drive
1. Power off the
imagePRESS Server
, reseat the flash drive,
power on, and then allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Replace the motherboard.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
The LED on the
im-
agePRESS Server
shows error codes
EE - > 11.-> EE ->
11....
Failed to retrieve product information. It is
not
imagePRESS Server
.
If the
imagePRESS Server
is found, the hardware might not have
initialized properly to retrieve the product name.
The LED on the
im-
agePRESS Server
shows error codes
EE - > 02.-> EE ->
02..
This is not supported server.
Product information is found, but the installer does not support this
product.
The LED on the
im-
agePRESS Server
shows error codes
EE - > 09.-> EE ->
09....
Hard disk drive is missing.
Check the
imagePRESS Server
to verify the hard disk drive instal-
lation.
The LED on the
im-
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
Failed to format the hard disk drive.
Replace the hard disk drive.
The LED on the
im-
agePRESS Server
shows error codes
EE -> 44.-> EE ->
44....
The USB device may have a corrupted im-
age file, or your hard disk drive cannot be
accessed.
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4. If the above actions do not work, replace the hard disk drive.
The LED on the
im-
agePRESS Server
shows error codes
EE - > 45.-> EE ->
45....
Failed to install bootloader.
1. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
2. If the above actions do not work, replace the hard disk drive.
5. TROUBLESHOOTING
72
Summary of Contents for P 400
Page 7: ...Introduction 1 Introduction 2 Specifications 7...
Page 16: ...Using the imagePRESS Server 2 Using the imagePRESS Server 11...
Page 21: ...REPLACING PARTS 3 Replacing parts 16...
Page 51: ...INSTALLING SYSTEM SOFTWARE 4 Installing system software 46...