Canon PIXMA MG5220 Series, Service Manual

Page 1: ...ight 2010 Canon U S A This technical publication is the proprietary and confidential information of Canon U S A which shall be retained for reference purposes by Authorized Service Facilities of Canon U S A Its unauthorized use is prohibited ...

Page 2: ...es Refer to the graphics in the separate Parts Catalog MG5200 series Troubleshooting Identify the problem and handle it accordingly Repair When a part needs to be replaced see this section Adjustment Settings After repair perform the necessary adjustment and settings Verification At the end of the servicing verify the machine following the inspection flow in this section Appendix Information that ...

Page 3: ... 11 Ink absorber replacement 3 ADJUSTMENT SETTINGS 3 1 Adjustment 3 2 Adjustment and Maintenance in User Mode 3 3 Adjustment and Settings in Service Mode 1 Service mode operation procedures 2 Service Tool functions 3 LF Eject correction 4 Button and LCD test 5 Ink absorber counter setting 6 N A 3 4 Grease Application 3 5 Special Notes on Servicing 1 For smeared printing uneven printing or non ejec...

Page 4: ...5 APPENDIX 5 1 Customer Maintenance 5 2 Special Tools 5 3 Sensors 5 4 Serial Number Location 6 MACHINE TRANSPORTATION TABLE OF CONTENTS ...

Page 5: ... unit The LCD does not display properly A portion of the LCD is not displayed The display flickers 1 Confirm cable connection LCD cable ass y Panel cable ass y No incomplete connection cable breakage or cable caught in units 2 Replace the following item s LCD unit LCD cable ass y Panel cable ass y Operation panel unit Logic board ass y Paper feed problems multi feeding skewed feeding no feeding 1 ...

Page 6: ...omputer via the USB cable and check if the machine is recognized 3 Replace the following item s USB cable Logic board ass y Unsatisfactory print quality No printing or no color ejected Faint printing or white lines on printouts Uneven printing Improper color hue See 3 5 Special Notes on Servicing 1 For smeared printing uneven printing or non ejection of ink for details 1 Confirm the ink tank condi...

Page 7: ...llowing item s The part in the paper path causing the smearing Graphic or text is enlarged on printouts in the carriage movement direction 1 Confirm that the carriage slit film is free from smearing or scratches Cleaning of the timing slit strip film 2 Replace the following item s Timing slit strip film Carriage unit Logic board ass y Scanner unit for copying Graphic or text is enlarged on printou...

Page 8: ... platen glass and the document pressure sheet 2 Confirm the position of the document pressure sheet 3 Replace the following item s Scanner unit Document pressure sheet Logic board ass y Network connection problem No printing 1 Examine if printing is performed properly via USB connection 2 Confirm the network connection 3 Replace the following item s Logic board ass y Wireless LAN board ass y 4 62 ...

Page 9: ...ill automatically be cleared when the cause of the error is eliminated and pressing the OK button may not be necessary 3 Stop button To cancel the job at error occurrence and to clear the error Error Error code U No Message on the LCD Solution Parts that are likely to be faulty No paper in the rear tray 1000 Rear tray There is no paper Load paper and press OK Confirm that the rear tray is selected...

Page 10: ...d confirm that the LED s of all the ink tanks light red Ink tank Carriage unit Print head not installed or not properly installed 1401 U051 Print head is not installed Install the print head Install the print head properly If the error is not cleared confirm that the print head contact pins of the carriage are not bent Print head Carriage unit Faulty print head ID U052 The type of print head is in...

Page 11: ...r and enable printing without replacing the ink absorber However when the ink absorber becomes full no further printing can be performed unless the applicable ink absorber is replaced Absorber kit The connected digital camera or digital video camera does not support Camera Direct Printing 2001 Incompatible device detected Remove the device Remove the cable between the camera and the machine Automa...

Page 12: ... can damage the machine To continue printing without replacing the ink tank s press the Stop button for 5 sec or longer to disable the function to detect the remaining ink amount After the operation it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled Ink tank Spur unit Ink tank not recognized 1684 U140 The following ink tank cannot be recognized A...

Page 13: ...rted hub 2002 An unsupported USB hub is connected Remove the hub Remove the applicable USB hub from the PictBridge USB connector Time out for the scanner device 2700 Timeout error has occurred Press OK The buffer became full in the middle of scanning operation and 60 minutes have elapsed since then making re scanning unstable Press the OK button to clear the error Premium Contents print error 4100...

Page 14: ...ilm using lint free paper 2 Foreign material that obstructs the carriage movement Remove foreign material 3 Ink tank conditions Re set the ink tanks 4 Cable connection CR FFC J500 J501 J502 etc Re connect the cables 5 Scratches or damages to the carriage slit film Replace the timing slit strip film 6 Black debris around the carriage rail or pressure roller Replace the carriage unit Timing slit str...

Page 15: ...er and reset the ink absorber counter value in the EEPROM Absorber kit 8 times Print head temperature rise error 5200 1 Print head condition face surface and mold If a burn mark or heat deformation is seen on the face surface or the mold replace the print head 2 Head contact pin condition of the carriage unit If the pin is bent or deformed replace the carriage unit 3 Cable connection CR FFC J500 J...

Page 16: ... blade lower the cap absorber so that it will not contact the wiper blade 2 Foreign material around the purge drive system unit Remove foreign material 3 Ink absorber right beneath the purge drive system unit Confirm that the absorber stays in place and does not contact the unit 4 Foreign material around the ASF unit Remove foreign material 5 Cable connection J702 PE sensor cable Motor multi harne...

Page 17: ...nk tank position sensor error 6502 1 Ink tank position Confirm the ink tanks are installed in the correct slots 2 Re set or replacement of ink tanks If the error persists replace the ink tanks 3 Cable connection Re connect the cable Spur unit Logic board ass y 20 times Other errors 6500 1 Cable connection Wireless LAN cable Re connect the cable Logic board ass y Wireless LAN board ass y 21 times D...

Page 18: ...e foreign material 2 Cable connection J702 connector Re connect the cable Purge drive system unit Logic board ass y Before replacement of the logic board check the ink absorber counter value and register it to the replaced new logic board The value can be set in 10 increments In addition according to the Guideline for Preventive Replacement of Ink Absorber replace the ink absorber See 3 ADJUSTMENT...

Page 19: ...tings 8 Perform print head alignment 9 Print via USB connection 10 Copy 11 Perform direct printing from a digital camera PictBridge Absorber kit 1 Operation panel cover 2 Side cover R 3 Logic board ass y 4 Operation panel unit together with the LCD unit 5 Operation rear top cover 6 Side cover L 7 Scanner stay 8 Scanner unit together with the document cover unit 9 Main case 10 Sub case unit and ASF...

Page 20: ...service mode 2 Print the integrated inspection pattern Paper feed motor Platen unit 1 to 10 Same as for the absorber kit procedures 11 PE sensor board ass y 12 ASF unit 13 Logic board ass y 14 Right chassis 15 Front chassis 16 Main chassis together with the carriage unit 17 Spur unit 18 Platen unit In the service mode 1 Perform LF Eject correction only when uneven printing or streaks appear on pri...

Page 21: ... applied to the service part In the service mode 2 Print the integrated inspection pattern Document pressure sheet 1 Document cover unit 2 Operation panel cover 3 Side cover R 4 Logic board ass y 5 Operation panel unit together with the LCD unit 6 Operation rear top cover 7 Side cover L 8 Scanner stay 9 Scanner unit 1 Confirm the document pressure sheet position See 3 5 Special Notes on Servicing ...

Page 22: ...sorber kit procedures 12 Timing slit disk feed film Upon contact with the film wipe the film with ethanol Confirm no grease is on the film Wipe off any grease thoroughly with ethanol Do not bend the film Print head 1 Print head In the user mode 1 Perform print head alignment In the service mode 2 Print the integrated inspection pattern Wireless LAN board ass y 1 Operation panel cover 2 Side cover ...

Page 23: ...ic board ass y from damages Do not touch the timing slit strip film timing slit disk feed film and timing slit disk eject film No grease or abrasion is allowed Protect the units from soiled with ink Protect the housing from scratches Exercise caution with the screws as follows i The screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit DO NOT loosen them i...

Page 24: ...he photos are of other models as a sample 1 External housing removal MG5200 series 2 REPAIR TABLE OF CONTENTS 1 Remove the cassette 2 Remove the document cover unit Pull the document cover upward 3 Remove the operation panel cover Open the scanning unit cover At the triangle mark on the inner right side push the right guide upward release the claw 20 62 ...

Page 25: ... other claws and lift the operation panel cover 4 Remove the side cover R Remove 2 screws from the back side of the machine Release the claw on the front by pulling the side cover R outward at the triangle mark 21 62 ...

Page 26: ...5 Remove the side cover L Remove 2 screws from the back side of the machine Pass the flat blade screwdriver through the hole to press and release the claw Disengage the scanner stay 22 62 ...

Page 27: ...6 Remove the operation panel unit Release the claw on the back side of the operation rear top cover Lift the cover to remove it from the unit Remove 5 screws and the panel cable 23 62 ...

Page 28: ...7 Remove the LCD unit Remove 2 screws from the back side of the unit Disconnect the LCD cable ass y Separate a set of the LCD hinge and LCD from the unit 24 62 ...

Page 29: ...8 Remove the scanner unit Disconnect two harnesses and one FFC Remove one core 25 62 ...

Page 30: ...9 Remove the main case Remove 2 screws Remove 1 screw on the right side Release the claw on the left side 26 62 ...

Page 31: ... 10 Remove the sub case unit and the ASF cover unit Release the claw on the back right Release the claw on the back left Disconnect the PE sensor cable 27 62 ...

Page 32: ... 2 Cable wiring and connection 1 Wiring on the right side with the bottom case without the bottom case 2 Wiring on the left side with the bottom case without the bottom case 28 62 ...

Page 33: ...unlocking Push the emblem bottom to remove from the double sided adhesive tape Rotate the drive unit gear toward the back of the machine to unlock the carriage Slide the carriage to the left the opposite of the home position 29 62 ...

Page 34: ...t removal 6 Right chassis removal Remove 2 screws from the right plate Remove 1 screw from the left plate Remove a set of the wireless LAN board ass y and the chassis without separating them Remove 2 screws 30 62 ...

Page 35: ...e left right and center 2 Remove the timing slit strip film Remove from the spring side Be cautious to keep it free from any grease or damage 3 Remove the carriage belt Pass the head of a flat blade screwdriver through the hole of the main chassis and press the carriage belt to release it from the pulley Be cautious to keep it free from any grease 31 62 ...

Page 36: ...emove the carriage cable holder from the front chassis Remove 3 screws that fix the carriage rail to the main chassis 5 Remove the carriage unit Slowly put down the carriage rail Be cautious that the grease will not attach to any parts 32 62 ...

Page 37: ...sensor and the inner cover sensor from the front chassis 1 screw each From the left and right sides of the spur unit release the springs 2 on the left side 1 on the right side Then slowly pull the spur unit upward to remove it from the platen unit 33 62 ...

Page 38: ...Remove the front chassis 3 screws Unlock the paper eject roller gear While raising the front of the platen unit remove the platen unit from the printer unit 34 62 ...

Page 39: ...Remove the duplex paper feed roller unit Disconnect the carriage motor cable Release the red circled claws to remove the cassette feed guide Release the springs on the left and right sides of the paper guide unit See Parts Catalog for details Remove 4 springs between the pressure roller ass y and the main chassis 35 62 ...

Page 40: ...o the main chassis 2 on the right Remove the screws that fix the units to the main chassis 3 on the left Separate the main chassis from the switch system unit and the purge drive system unit Switch system unit Purge drive system unit 36 62 ...

Page 41: ... the protrusion of the right and left plates respectively 7 Install the platen unit and the spur unit 8 Connect the springs on each side of the spur holder to the switch system unit and the purge drive system unit respectively 9 Fix the pressure roller ass y to the main chassis screw it to the right and left plates 10 Attach the carriage unit and the carriage rail to align with the marks on the ma...

Page 42: ... bottom case It is not necessary to disassemble the whole engine unit 1 Disconnect the DC harness ass y from the logic board connectors 2 Remove a total of 8 screws 3 screws fixing the switch system unit to the bottom case 3 screws fixing the purge drive system unit to the bottom case 1 screw fixing the PictBridge chassis to the bottom case 1 screw fixing the ground harness ass y to the front chas...

Page 43: ...unit to separate it from the bottom case Be cautious of the PictBridge chassis 4 Replace the ink absorber Confirm that the replaced new ink absorber completely fits in place and is not lifted or dislocated 5 While being cautious of the ink tube and each harness location return the print unit to the bottom case and fasten the 8 screws removed in step 2 6 Properly arrange and connect the harnesses a...

Page 44: ...retched tight At paper feed motor replacement Fasten the screw using a screwdriver that will fit to the 2 6mm diameter screw See 3 5 Special Notes on Servicing 2 Paper feed motor adjustment for details 5 min Automatic print head alignment To secure the dot placement accuracy At print head replacement At logic board replacement When print quality is not satisfying Perform automatic print head align...

Page 45: ... Confirm that no black streaks are on the printout 1 min LF Eject correction To correct line feeding At paper feed roller replacement At platen unit replacement At logic board replacement At LF EJ slit film replacement At timing slit film replacement Service Tool 1 1 In the Print section click LF EJECT 2 According to the printed pattern set the correction value in the LF EJECT Correction section 5...

Page 46: ... A4 in the rear tray If the automatic print head alignment is not effective perform manual print head alignment Manual print head alignment Perform from the printer driver Maintenance tab Set 3 sheets of plain paper A4 or Letter in the cassette or the rear tray if selected Print head alignment value printing Perform via the machine operation panel or from the printer driver Maintenance tab Confirm...

Page 47: ...h time the Stop button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green iv When the Power LED lights in green the machine is ready for the service mode operation nothing is displayed on the LCD 2 Start the Service Tool on the connected computer i When a button is clicked in the Service Tool dialog box that function is performed During operation of the select...

Page 48: ...ction Remarks 1 Test Print Service test print Paper will feed from the rear tray 2 sheets Service test print Model name ROM version USB serial number Process inspection information Barcode model name destination machine serial number Ink system function check result 44 62 ...

Page 49: ...rocess inspection information Barcode machine serial number Ink system function check result 5 EEPROM EEPROM information saving The EEPROM information is displayed on the computer or is saved to the computer as a text file This function is not available in most cases of errors 6 N A 7 LF EJECT LF Eject correction pattern print Perform LF Eject correction only when streaks or uneven printing occurs...

Page 50: ...w 14 Clear S N Serial number resetting to zero The machine serial number is reset to 000000000 Not used in regular repair 15 Set Destination Destination settings Select the destination and click Set ASA AUS BRA CHN CND EMB EUR JPN KOR LTN TWN USA 16 N A 17 LF EJECT Correction LF Eject correction value setting See 3 LF Eject correction below Set the correction value based on the printed pattern 7 L...

Page 51: ...yed on the screen 3 In the printout determine the Pattern No in which streaks or lines are the least noticeable for the LF check pattern and the Eject check pattern respectively LF Pattern No 0 to 4 Eject Pattern No 0 to 4 4 Select and set the correction values In the LF EJECT Correction section of the Service Tool select the Pattern No from 0 to 4 determined in step 3 for LF and EJECT respectivel...

Page 52: ... the number of steps the wheel is rotated counterclockwise returns to red If the wheel keeps rotated clockwise over 1 round 6 steps the color of segment s corresponding to the extra number of steps returns to red starting with the Start segment in the figure below 2 2 When the Scroll Wheel is rotated clockwise 1 round 6 steps press the OK button 2 3 Rotate the Scroll Wheel counterclockwise step by...

Page 53: ...ic board check the ink absorber counter value in EEPROM information print 2 After replacement of the logic board the ink absorber counter value should be set in the service mode using the Service Tool In the Ink Absorber Counter section of the Service Tool select Main from the Absorber pull down menu From the Counter Value pull down menu select the value in 10 increments which is the closest to th...

Page 54: ...here the carriage unit slides 1 Floil KG107A 230 to 290 2 Carriage rail The surface where the carriage unit slides 2 Floil KG107A 180 to 220 3 Carriage rail The surface where the carriage unit slides 3 Floil KG107A 180 to 220 4 Main chassis The surface where the carriage unit slides 4 Floil KG107A 230 to 290 5 APP code wheel gear shaft APP code wheel gear sliding portion the entire surface 5 Floil...

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Page 56: ... check pattern is not printed properly the print head may be faulty Perform troubleshooting while referring to the Print Head Workshop Manual or the Print Head Service Manual 1 4 Troubleshooting 2 Paper feed motor adjustment 1 When attaching the motor fasten the screws so that the belt is properly stretched in the direction indicated by the blue arrow in the photo below 2 After replacement be sure...

Page 57: ...e on the back of the document pressure sheet With the long side down position the upper left corner of the document pressure sheet at the scanning reference point on the platen glass back left where the red lines cross in the photo above 2 Slowly close the document pressure plate while maintaining the hinge position The document pressure sheet will attach to the plate frame 3 Open the plate to con...

Page 58: ...er counter and DF ink absorber life values Step 1 Is D 80 or more Yes 80 or more Replace the ink absorber No less than 80 Proceed to Step 2 Step 2 Is DF 24 or more No less than 24 months Replace the ink absorber Yes 24 months or more No need to replace the ink absorber Note If the ST installation date value is 2010 06 30 or earlier the DF ink absorber life value may not be correct Skip Step 2 The ...

Page 59: ...scanner unit replacement Communication with a connected computer Check point Via USB connection to the computer printing from the computer must be performed properly paper feeding from the rear tray and from the cassette respectively Additional verification to be made For repair of a specific problem confirm the applicable specific function in the user mode PictBridge IrDA communication wired wire...

Page 60: ...4 2 Integrated Inspection Pattern Print Print sample 56 62 ...

Page 61: ...4 3 Ink Absorber Counter Value Print Print sample 4 VERIFICATION AFTER REPAIR 57 62 ...

Page 62: ...ng and not improved by print head cleaning To improve nozzle conditions Computer printer driver 2 min Ink tank replacement When an ink tank becomes empty No ink error displayed on the monitor or on the machine LCD or short flashing of an ink tank LED To replace the empty ink tank 1 min Paper feed roller cleaning When paper does not feed properly When the front side of the paper is smeared To clean...

Page 63: ...age Carriage position error Printing shifts from the correct position Uneven printing Strange noise 7 Temperature Ink amount sensor Detects the temperature of the inside of the machine and the remaining ink amount Internal temperature error Low ink or out of ink warning 8 Ink sensor Detects the position of an ink tank Wrong position of an ink tank Installation of multiple ink tanks of the same col...

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Page 65: ...Serial Number Location On the inner guide over the upper portion of the spur holder visible when the scanning unit cover is opened When the machine power is OFF When the machine power is ON 5 APPENDIX 61 62 ...

Page 66: ...ead must be removed from the machine and transported alone attach the protective cap used when the packing was opened to the print head to protect the print head face from damage due to shocks MG5200 series TABLE OF CONTENTS 1 If the print head is removed from the machine and left alone by itself ink the pigment based black ink in particular is likely to dry For this reason keep the print head ins...