Canon PIXMA MX882 Series, Service Manual

Page 1: ...MX880 series Service Manual MX882 MX883 MX884 MX885 MX886 MX888 Revision 0 QY8 13DF 000 COPYRIGHT 2011 CANON INC CANON MX880 series 012011 XX 0 00 0...

Page 2: ...to the product When changes are made to the contents of the manual Canon will release technical information when necessary When substantial changes are made to the contents of the manual Canon will is...

Page 3: ...es Refer to the graphics in the separate Parts Catalog MX880 series Troubleshooting Identify the problem and handle it accordingly Repair When a part needs to be replaced see this section Adjustment S...

Page 4: ...ve system unit right plate and switch system unit left plate removal 10 Engine unit reassembly 11 Cable wiring and connection 3 ADJUSTMENT SETTINGS 3 1 Adjustment 3 2 Adjustment and Maintenance in Use...

Page 5: ...om case for New Zealand only 10 Speed Dial Utility 4 VERIFICATION AFTER REPAIR 4 1 Standard Inspection Flow 4 2 Integrated Inspection Pattern Print 4 3 Ink Absorber Counter Value Print 5 APPENDIX 5 1...

Page 6: ...he display flickers 1 Confirm cable connection LCD cable No incomplete connection cable breakage or cable caught in units 2 Replace the following item s LCD ass y LCD cable Panel board ass y Logic boa...

Page 7: ...n ejection of ink for details 1 Confirm the ink tank conditions No remainder of the outer film the air through must be opened Whether the ink tank is Canon genuine one or not Whether the ink tank is r...

Page 8: ...e following item s Timing slit disk feed film Timing slit disk eject film Timing sensor unit Platen unit Logic board ass y Scanner unit for copying Faulty scanning No scanning 1 Confirm cable connecti...

Page 9: ...ray There is no paper Load paper and press OK Confirm that the rear tray is selected as the paper source Set the paper in the rear tray and press the OK button If the error is not cleared confirm that...

Page 10: ...rint head temperature sensor error 1403 Faulty EEPROM data of the print head 1405 Multiple ink tanks of the same color installed 1487 U071 More than one ink tank of the following color is installed Re...

Page 11: ...printed properly faint printing etc perform print head cleaning then perform the print head alignment again Carriage unit Print head Purge drive system unit The remaining ink amount unknown raw ink pr...

Page 12: ...ink tank s press the Stop button for 5 sec or longer to disable the function to detect the remaining ink amount After the operation it is recorded in the machine that the function to detect the remain...

Page 13: ...not suitable for duplex scanning Press OK to cancel operation and eject document Remove the paper from the ADF and press the OK button DF unit Time out for the scanner device 2700 Timeout error has oc...

Page 14: ...slit disk eject film Timing sensor unit Paper feed roller unit Logic board ass y Paper feed motor 4 times Purge cam sensor error 5C00 1 Foreign material around the purge drive system unit Remove forei...

Page 15: ...the logic board in set Be sure to replace them at the same time 2 Burn mark or heat deformation of the logic board If a burn mark or heat deformation is seen on the logic board replace the print head...

Page 16: ...6B10 1 Ink absorber counter value If the value exceeds 60 replace the ink absorber Follow the Guideline for Preventive Replacement of the Ink Absorber 2 Jammed paper in the under guide Remove the jam...

Page 17: ...cable 2 Damper condition inside the scanner If the damper winds around the CIS replace the scanner unit 3 Scanner belt pulley If the pulley is dislocated replace the scanner unit 4 Document pressure s...

Page 18: ...eck the telephone line type settings rotary pulse touch tone 022 TX Call failed no dial registration Register a dial number 037 RX Memory overflow at reception of an image Delete unnecessary image dat...

Page 19: ...has been received in a method other than the binary procedure Set the other machine ready for reception 204 TX DTC has been received even when there is no sending data 220 TX RX System error main prog...

Page 20: ...e however the procedure failed causing T1 time over In bit 0 of the service data 1 SSSW SW28 prohibit the V 8 V 34 procedure of the sending machine 671 RX In V 8 call reception the procedure fails to...

Page 21: ...S in ECM transmission DCN has been received Try a higher transmission level 758 TX After transmitting PPS MPS in ECM transmission re transmission of the procedure signal has been attempted the number...

Page 22: ...LL in ECM transmission no significant signal has been received and re transmission of the procedure signal has been attempted the number of specified times but failed Try a higher transmission level I...

Page 23: ...ignal has been attempted the number of specified times but failed Try a higher transmission level Increase the transmission level of the receiving machine 787 TX After transmitting EOR EOP in ECM tran...

Page 24: ...on the LCD 7 Reset the LAN settings 8 Perform print head alignment 9 Print via USB connection 10 Copy 11 Perform direct printing from a digital camera PictBridge Absorber kit 1 Cassette unit 2 Left a...

Page 25: ...feed motor See 3 6 Special Notes on Servicing 2 Paper feed motor adjustment for details In the service mode 2 Print the integrated inspection pattern Paper feed motor Platen unit 1 Cassette unit 2 Le...

Page 26: ...ns See 3 5 Grease Application for details In the service mode 2 Print the integrated inspection pattern Idler pulley parallel pin APP code wheel gear shaft Document pressure sheet 1 Cassette unit 2 Le...

Page 27: ...the carriage rail to the main chassis mark the screw positions so that the carriage rail will be re attached to the main chassis in its original position See 2 2 Disassembly Reassembly Procedures 7 Ca...

Page 28: ...e their structure is similar to that of the MX880 series 1 External housing scanner unit and document cover removal MX880 series TABLE OF CONTENTS 1 Remove the cassette and the rear guide unit no scre...

Page 29: ...4 Remove the scanner cable LCD cable document feeder harness panel ground harness and core 1 screw The core fits to the main case rib 24 76...

Page 30: ...5 Remove the side cover L disengage the scanner support then separate the scanner from the printer 4 screws 25 76...

Page 31: ...6 Separate the scanner from the document feeder no screws 7 Remove the document feed cover where the emblem is attached no screws 27 76...

Page 32: ...8 Remove the main case no screws 28 76...

Page 33: ...2 Operation panel and document feed unit removal 1 Remove the panel cover right cover and rear cover no screws Be cautious not to damage the tabs and hooks 29 76...

Page 34: ...2 Remove the document feed cover 3 Remove the operation panel document feed tray eject tray and document feed unit 16 screws The core fits to the document feed base rib 30 76...

Page 35: ...4 Remove the LCD ass y no screws 31 76...

Page 36: ...unit removal and ink absorber replacement 5 Remove the panel board 10 screws 1 Separate the PictBridge chassis from the main PCB chassis 1 screw 2 Separate the main PCB chassis from the bottom case 1...

Page 37: ...Separate the PCI DC and GND harnesses from the printer unit 1 screw The GND harness fits to the bottom case rib See 3 6 Special Notes on Servicing 7 Power supply unit and modular board replacement 33...

Page 38: ...4 Remove the speaker 2 screws 5 Remove the printer unit 6 screws While being cautious not to damage the arm that connects to the front door lift the printer unit 34 76...

Page 39: ...n be replaced Some of the ink absorbers are under the paper separation slope When the ink absorbers are replaced confirm that the replaced new absorbers fit in place securely and they do not lift Afte...

Page 40: ...4 Board removal 1 Remove the WLAN board card board main PCB modular board and main PCB chassis 13 screws The core fits to the rib of the harness guide 36 76...

Page 41: ...iage unlocking 2 Remove the PE sensor board 5 screws 1 Rotate the drive unit gear toward the back of the machine to unlock the carriage Slide the carriage to the left the opposite of the home position...

Page 42: ...6 ASF unit removal 1 Remove 1 screw from the left plate and 2 screws from the right plate 38 76...

Page 43: ...the main chassis 3 points for each screw the left right and center 2 Remove the timing slit film Be cautious to keep it free from any grease or damage 3 Using a pair of pliers etc release the left en...

Page 44: ...in chassis Before removing the center screw remove the carriage cable holder from the front chassis After the 3 screws are removed slowly put down the carriage rail 5 Remove the carriage unit Be cauti...

Page 45: ...ensor and the middle front cover from the front chassis 1 screw each 2 From the left and right sides of the spur unit release the springs 2 on the left side 1 on the right side Then slowly pull the sp...

Page 46: ...3 Remove the front chassis 3 screws 4 Unlock the paper eject roller gear While raising the front of the platen unit remove the platen unit from the printer unit 42 76...

Page 47: ...te removal 1 Remove the carriage motor cable duplex printing paper feed roller cassette feed roller cassette feed guide paper guide unit and springs of the paper guide unit both sides See the Parts Ca...

Page 48: ...3 Remove the screws that fix the units to the main chassis 2 on the right 3 on the left 4 Separate the main chassis from the switch system unit and the purge drive system unit 44 76...

Page 49: ...protrusion of the right and left plates respectively 7 Install the platen unit and the spur unit 8 Connect the springs on each side of the spur holder to the switch system unit and the purge drive sy...

Page 50: ...11 Cable wiring and connection 1 Main PCB and spur unit 2 Switch system unit and PE sensor board 2 2 Disassembly Reassembly Procedures 46 76...

Page 51: ...Notes on Servicing 2 Paper feed motor adjustment for details 5 min Automatic print head alignment To secure the dot placement accuracy At print head replacement At logic board replacement When print...

Page 52: ...unit replacement At logic board replacement At LF EJ slit film replacement At timing slit film replacement Service Tool 1 1 In the LF EJECT Correction section click Print to print the LF EJ correctio...

Page 53: ...operation panel or from the printer driver Maintenance tab Set a sheet of Matte Photo Paper MP 101 A4 in the rear tray If the automatic print head alignment is not effective perform manual print head...

Page 54: ...nner connect the operation panel unit While holding the ON button press the Stop button 6 times and release the ON button Each time the Stop button is pressed the Alarm and Power LEDs light alternatel...

Page 55: ...2 Service Tool functions Service Tool screen Version 2 000 51 76...

Page 56: ...52 76...

Page 57: ...er will feed from the rear tray if the cassette is selected the error is displayed Multiple inspection items are printed just in one page thus it is recommended to use this function for the standard i...

Page 58: ...LF Eject correction pattern print Perform LF Eject correction only when streaks or uneven printing occurs after the repair See 3 LF Eject correction below 15 LF EJECT Correction LF Eject correction v...

Page 59: ...ished is displayed on the screen 3 In the printout determine the Pattern No in which streaks or lines are the least noticeable for the LF check pattern and the Eject check pattern respectively LF Patt...

Page 60: ...o 16 white segments by the red lines 1 2 Press the Black button The buttons that are valid in the copy mode appear on the panel and the segments on the LCD corresponding to those buttons turn white wh...

Page 61: ...dered to be pressed and the other buttons are ignored 3 Scroll Wheel check 3 1 Press the Black button The color pattern is displayed on the LCD 3 2 Visually confirm that the patterns are displayed pro...

Page 62: ...in the service mode using the Service Tool In the Ink Absorber Counter section of the Service Tool select Main from the Absorber pull down menu From the Counter Value pull down menu select the value i...

Page 63: ...the EEPROM and turn off the machine PTT parameter mode operation procedures 1 In the user mode press the SCAN button to enter the scan mode and press 9 7 6 9 2 The following message is displayed on t...

Page 64: ...n to save the setting value 6 Press the ON button 2 NUMERIC PARAM 1 In the 2 NUMERIC PARAM menu the following screen is displayed 2 Each time the up or down cursor button or the OK button is pressed t...

Page 65: ...In the user mode press the SCAN button then press 9 7 6 8 2 The PTT parameter mode values are printed For the definition and description of each bit of the SW refer to the G3 Facsimile Service Data Se...

Page 66: ...s 1 Floil KG107A 230 to 290 2 Carriage rail The surface where the carriage unit slides 2 Floil KG107A 180 to 220 3 Carriage rail The surface where the carriage unit slides 3 Floil KG107A 180 to 220 4...

Page 67: ...63 76...

Page 68: ...check pattern is not printed properly the print head may be faulty Perform troubleshooting while referring to the Print Head Workshop Manual or the Print Head Service Manual 1 4 Troubleshooting 2 Pape...

Page 69: ...on the back of the document pressure sheet With the long side down position the upper left corner of the document pressure sheet at the scanning reference point on the platen glass back left where the...

Page 70: ...and check the D ink absorber counter and DF ink absorber life values Step 1 Is D 80 or more Yes 80 or more Replace the ink absorber No less than 80 Proceed to Step 2 Step 2 Is DF 24 or more No less th...

Page 71: ...are of the MX870 as an example 8 Rating label on the bottom case except China When the bottom case is replaced be sure to remove the rating label from the original bottom case and attach it to the rep...

Page 72: ...reason the label is not available as a service part 10 Speed Dial Utility Speed Dial Utility allows users to back up or edit the registered user data coded speed dials group dials phone books etc on a...

Page 73: ...sheet or scanner unit replacement Communication with a connected PC Check point Via USB connection to the PC printing from the PC must be performed properly paper feeding from the rear tray and from...

Page 74: ...4 2 Integrated Inspection Pattern Print Print sample...

Page 75: ...4 3 Ink Absorber Counter Value Print Print sample 4 VERIFICATION AFTER REPAIR...

Page 76: ...min Print head deep cleaning When print quality is not satisfying and not improved by print head cleaning To improve nozzle conditions PC printer driver 2 min Ink tank replacement When an ink tank be...

Page 77: ...P encoder Controls purging operation and paper feeding from the rear tray or from the cassette APP sensor error APP position error 8 LF encoder sensor Detects the amount of rotation of the LF encoder...

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Page 79: ...On the inner guide over the upper portion of the spur holder visible when the scanning unit cover is opened Note The photos are of the MX870 as an example When the machine power is OFF When the machi...

Page 80: ...ed in place See Caution 2 below If the print head must be removed from the machine and transported alone attach the protective cap used when the packing was opened to the print head to protect the pri...