Canon PIXMA TR8560 Online Manual Download | Manualshive

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Paper Does Not Feed Properly/"No Paper" Error

Check1

Make sure paper is loaded.

Check2

When loading paper, consider the following.

• When loading two or more sheets of paper, align the edges of the sheets before loading the paper.

• When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load

limit.

However, paper may not feed correctly at the maximum capacity, depending on the type of paper or
environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of
paper you load at a time to less than half of the paper load limit.

• Always load the paper in portrait orientation, regardless of the printing orientation.

• When you load the paper on the rear tray, place the print side facing UP and align the right and left paper

guides with the paper stack.

• In the cassette, be sure to load only plain paper.

• When you load the paper on the cassette, place the print side facing DOWN and align the right/left/front

paper guides with the paper stack.

Check3

Is paper too thick or curled?

Unsupported Media Types

Check4

When loading postcards or envelopes, consider the following:

• If a postcard is curled, it may not feed properly even though the paper stack does not exceed the paper load

limit.

Load Japanese postcards with their postcode column downward on the rear tray.

• When printing on envelopes, see

Loading Envelopes

, and prepare the envelopes before printing.

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.

Check5

Make sure media type and paper size settings match with loaded paper.

Check6

Make sure that there are not any foreign objects in the rear tray.

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Summary of Contents for PIXMA TR8560

Page 1: ...0 series Online Manual Basic Operation Network Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Faxing Frequently Asked Questions List of Support Code for Error En...

Page 2: ...th Same Name 54 Connecting to Another Computer via LAN Changing from USB to LAN Connection 55 Printing Network Settings 56 Changing LAN Connection Method Changing Wireless LAN Connection Method 62 Han...

Page 3: ...Aligning the Print Head 116 Performing Maintenance Functions from Your Computer Mac OS 119 Opening Remote UI for Maintenance 120 Cleaning the Print Heads 121 Adjusting Print Head Position 123 Checking...

Page 4: ...ng Settings 175 Changing Printer Settings from Your Computer Mac OS 176 Managing the Printer Power 177 Changing the Printer Operation Mode 178 Changing Settings from Operation Panel 179 Changing Setti...

Page 5: ...ers 229 Printing from Smartphone Tablet 230 Printing from iOS Device AirPrint 231 Printing Scanning with Wireless Direct 235 Printing Using Operation Panel 240 Printing Photo Data 241 Printing Photogr...

Page 6: ...Utility2 Dialog 316 Saving Registered Telephone Directory on Printer to Your Computer 318 Registering a Fax telephone Number Using Speed Dial Utility2 319 Changing a Fax telephone Number Using Speed D...

Page 7: ...s Checking Wireless LAN Environment 374 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s IP Address 376 Cannot Find Printer on Check Printer Se...

Page 8: ...o Paper Error 409 Print Results Are Unsatisfactory 412 Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear 414 Lines Are Misaligned 417 Paper Is Smudged Printed Surface Is Scratche...

Page 9: ...ork Environment Windows 449 Errors and Messages 450 An Error Occurs 451 Message Support Code Appears 452 List of Support Code for Error 459 List of Support Code for Error Paper Jams 461 1300 462 1303...

Page 10: ...5012 493 5100 494 5200 495 5B00 496 6000 497 C000 498...

Page 11: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 11...

Page 12: ...ersonal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and in...

Page 13: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 14: ...and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binar...

Page 15: ...indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is...

Page 16: ...excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute...

Page 17: ...such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmles...

Page 18: ...bridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without...

Page 19: ...S OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWA...

Page 20: ...CIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY O...

Page 21: ...DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Page 22: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the na...

Page 23: ...distribute this software for any purpose without fee is hereby granted provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this s...

Page 24: ...pplies only to products supporting Wi Fi c 2009 2013 by Jeff Mott All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the fol...

Page 25: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying Printing Photos from Memory Card Faxing 25...

Page 26: ...cribes how to print photos with My Image Garden 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 A...

Page 27: ...ter closing the feed slot cover the paper information registration screen for the rear tray is displayed on the touch screen 6 Select the size and type of the loaded paper in the rear tray at Page siz...

Page 28: ...ation panel before printing If the operation panel is close the printer does not start printing 8 Click the My Image Garden icon J in Quick Menu The Guide Menu screen is displayed Note The number and...

Page 29: ...To select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 12 Click Print N 13 Specif...

Page 30: ...lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS My Image Garden Guide If your printer is not displayed...

Page 31: ...on how to download Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open the rear tray cover A and then pull up the paper support B 2 Open...

Page 32: ...ly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size an...

Page 33: ...ng If the operation panel is close the printer does not start printing 8 Start Canon PRINT Inkjet SELPHY from your smartphone tablet 9 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photo...

Page 34: ...originals and copy them to plain paper loaded in the cassette 1 Pull out the cassette A from the printer 2 Remove the cassette cover B 3 To load A4 sized paper in the cassette press down the lock C o...

Page 35: ...loading other than A4 sized paper in the cassette 4 Load the paper stack WITH THE PRINT SIDE FACING DOWN 5 Align the paper guides D with the paper length and width 6 Mount the cassette cover and then...

Page 36: ...Select the size of the loaded paper in the cassette at Page size and then select Register 8 Open the operation panel E pull out the paper output tray F and paper output support G and open the output...

Page 37: ...9 Select Copy I on the HOME screen 10 Select Standard copy 11 Open the document cover J 12 Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark K 37...

Page 38: ...14 Confirm the paper settings then press the Black button L or Color button M Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenie...

Page 39: ...describes how to print photos on a memory card 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Al...

Page 40: ...ter closing the feed slot cover the paper information registration screen for the rear tray is displayed on the touch screen 6 Select the size and type of the loaded paper in the rear tray at Page siz...

Page 41: ...the operation panel is close the printer does not start printing 8 Insert the memory card The figure below shows the SD SDHC SDXC memory card as an example Note For details on inserting memory cards o...

Page 42: ...Important Do not remove the memory card during printing Data on the memory card may be damaged Note Your printer is equipped with many other convenient photo print features Printing Photo Data 42...

Page 43: ...ng Fax multiple documents in black and white as follows 1 Open the document tray A 2 Insert the document WITH THE SIDE TO SCAN FACING UP 3 Adjust the document guide B 4 Select FAX C on the HOME screen...

Page 44: ...5 Select Enter the number D 6 Enter the fax number E and select OK F 7 Press the Black button G 44...

Page 45: ...Note Many other convenient faxing features are available Faxing 45...

Page 46: ...services for the printer cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wir...

Page 47: ...and restores the status of them if anything is wrong with network connection Select either link below to download IJ Network Device Setup Utility For Windows For Mac OS Performing Changing Network Se...

Page 48: ...Notices when printing using web service Notice for Web Service Printing 48...

Page 49: ...802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complet...

Page 50: ...ith each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up...

Page 51: ...t Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing LAN Connection Method Changing Wir...

Page 52: ...Service name Canon TR8500 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable Wired LAN DRX setting Enable XX represents alphanumeric characters Default...

Page 53: ...m and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turne...

Page 54: ...The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the print...

Page 55: ...Windows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For Mac OS To connect an additional compu...

Page 56: ...sing the Operation Panel 4 Check message and select Yes 5 Select Print details 6 Select Yes The printer starts printing the network setting information The following information on the printer s netwo...

Page 57: ...hod None WEP TKIP AES 3 2 9 WEP Key Length WEP key length bits Inactive 128 64 3 2 10 Authentication Authentication method None auto open shared WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12...

Page 58: ...X XXXX XXXX XXXX XXXX XXXX 3 2 29 Default Gateway4 Default gateway 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 33 IPsec IPsec setting Active 3 2 34 Security Protocol Security method ESP ESP AH AH 3...

Page 59: ...Default gateway XXX XXX XXX XXX 4 7 TCP IPv6 TCP IPv6 Enable Disable 4 8 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 9 Link Local Prefix Length Link local prefix le...

Page 60: ...r name Printer name Up to 15 alphanumeric characters 5 4 WSD Printing WSD printing setting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Printing LPD printing setting Enable Disable...

Page 61: ...Bluetooth Enable Disable 6 2 Bluetooth PIN Code Bluetooth PIN code XXXXXXXX 6 3 Bluetooth Device Ad dress Bluetooth device ad dress of the printer XXXXXXXX 6 4 Peer Device Address Device address of p...

Page 62: ...ings screen on IJ Network Device Setup Utility For details refer to Performing Changing Wireless LAN Settings or Performing Changing Wired LAN Settings For Mac OS Redo setup from the web page Changing...

Page 63: ...settings 5 Select Wireless LAN 6 Select Wireless LAN setup 7 Select Easy wireless connect 8 Check message and select Yes Follow instructions on your smartphone or tablet 9 If message saying setup is c...

Page 64: ...Handling Paper Originals Ink Tanks Memory Card etc Loading Paper Loading Originals Inserting the Memory Card Replacing Ink Tanks 64...

Page 65: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 65...

Page 66: ...ter sized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper sou...

Page 67: ...Label Superior WOP111 Canon Oc Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is...

Page 68: ...pen them and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP 4 Slide the paper guides D to align them with both sides of the paper stack Do not slide the paper guides too h...

Page 69: ...g paper in the landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 5 Close the feed slot cover H gently Important If the feed slot cover is...

Page 70: ...e and type of the loaded paper in the rear tray at Page size and Type and then select Register 7 Open the operation panel I pull out the paper output tray J and paper output support K and open the out...

Page 71: ...lity The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing agai...

Page 72: ...this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edg...

Page 73: ...per in the cassette press down the lock C on the cassette then extend the cassette Important Do not extend the cassette when loading other than A4 sized paper in the cassette 5 Slide the paper guide D...

Page 74: ...portant Always load paper in the portrait orientation F Loading paper in the landscape orientation G can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figur...

Page 75: ...load sheets of paper higher than the load limit mark K Keep the paper stack height below the tabs L of the paper guides 9 Mount the cassette cover and then insert the cassette into the printer Push t...

Page 76: ...er on the print settings screen of the operation panel or the computer To prevent incorrect printing this printer has a function that detects whether the information set for the paper loaded in the ca...

Page 77: ...nvelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposi...

Page 78: ...IDE FACING UP Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up Up to 10 envelopes can be loaded at once 4 Slide the paper guides D to align t...

Page 79: ...Note Do not load envelopes higher than the load limit mark E 5 Close the feed slot cover F gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 79...

Page 80: ...peration panel is close the printer does not start printing Note After loading envelopes select the size and type of the loaded envelopes on the print settings screen of the printer driver To prevent...

Page 81: ...Loading Originals Where to Load Originals Loading Originals on the Platen Glass Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 81...

Page 82: ...ng to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on the platen glass Loading Two or More Sheets of Document of th...

Page 83: ...observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the...

Page 84: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 84...

Page 85: ...cument WITH THE SIDE TO SCAN FACING UP in the document tray Note For details on the supported originals see below Supported Originals When you set the alarm to be silent in Sound control of Device use...

Page 86: ...in Scan and specify a standard size A4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel f...

Page 87: ...iagonally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 inches 1 mm from the edges of the platen glass Loading Only One Original in the Center of the platen...

Page 88: ...iginals Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items A More than 0 40 inches 1 cm Note The Skew Correction function automatically compensates for the o...

Page 89: ...2 on 1 4 on 1 copying A4 Letter only Quantity A4 Letter Max 20 sheets 20 lb 75 g m2 paper up to 0 08 inch 2 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 inch 0 5 mm high Thickness 0 003...

Page 90: ...Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 90...

Page 91: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 91...

Page 92: ...memory card may not be compatible with the printer if it is formatted on a computer Memory Cards that Do Not Require a Card Adapter SD Secure Digital memory card SDHC memory card SDXC memory card Memo...

Page 93: ...rinter accepts images scanned and saved with the printer when Doc type is set to Photo and Format is set to JPEG file extension jpg Note This device incorporates exFAT technology licensed from Microso...

Page 94: ...sert the memory card into the card slot Insert your memory card straightforward WITH THE LABELED SIDE FACING UP into the card slot When the memory card is inserted properly the Access lamp A will ligh...

Page 95: ...remove it straightforward from the printer Important Do not remove the memory card while the Access lamp is flashing The Access lamp flashes while the printer is reading or writing data from to the me...

Page 96: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 96...

Page 97: ...hen you need to replace an ink tank follow the procedure below 1 Make sure that the power is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do...

Page 98: ...re to replace ink tanks one by one when replacing two or more ink tanks 4 Take a new ink tank out of its package remove the orange tape B completely then remove the protective film C completely Import...

Page 99: ...Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach the protective cap E once you have removed it Discard it ac...

Page 100: ...he wrong position Be sure to install the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all...

Page 101: ...alling a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink tank properly Once an ink tank has been instal...

Page 102: ...tank The resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Selecting Ink number displays the Ink number sc...

Page 103: ...ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print qual...

Page 104: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 104...

Page 105: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 105...

Page 106: ...eck the ink status Checking Ink Status on the Touch Screen For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correctin...

Page 107: ...ter For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean...

Page 108: ...er pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen f...

Page 109: ...The confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch screen 8 Examine the nozzle check pattern 109...

Page 110: ...1 Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D A No missing lines No horizontal white streaks B Lines are missing Horizontal white streaks are presen...

Page 111: ...sent in the pattern C or pattern D or in both patterns The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning th...

Page 112: ...r in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is disp...

Page 113: ...until the printer completes the cleaning of the print head This takes about 1 minute The pattern print confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 Examine t...

Page 114: ...sette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the...

Page 115: ...onfirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 When the completion message appears select OK 10 Examine the nozzle check pattern If a particular color is not pr...

Page 116: ...a sheet of A4 or Letter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size t...

Page 117: ...t touch any printed part on the print head alignment sheet If the sheet is stained or wrinkled it may not be scanned properly 8 Confirm the message then load the print head alignment sheet on the plat...

Page 118: ...select OK to release the error then take appropriate action An Error Occurs 10 When the completion message appears select OK Remove the print head alignment sheet on the platen glass Note If the prin...

Page 119: ...Performing Maintenance Functions from Your Computer Mac OS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 119...

Page 120: ...plies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not kno...

Page 121: ...tape will hinder ink output Did you install the ink tanks in their correct positions 3 Execute cleaning Make sure that the printer is on and then click Yes Print head cleaning starts 4 Complete clean...

Page 122: ...ning starts 4 Complete deep cleaning Next the message for nozzle check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check p...

Page 123: ...pears 3 Load paper in printer In the cassette load 1 sheet of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment s...

Page 124: ...the ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon...

Page 125: ...aning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Casset...

Page 126: ...is turned on 2 Select Setup on the HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirma...

Page 127: ...ized plain paper 10 Open the operation panel then pull out the paper output tray 11 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 12 When the completion...

Page 128: ...panel then pull out the paper output tray 3 Select Setup on the HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select...

Page 129: ...ette cover and then insert the cassette into the printer 12 Open the operation panel then pull out the paper output tray 13 Select OK The paper cleans the inside of the printer as it feeds through the...

Page 130: ...r If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be su...

Page 131: ...en repairing lending or disposing of the printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using the Operation Panel Entering Numbers Letters and Symbols Ch...

Page 132: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 132...

Page 133: ...of the printer may cause injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers...

Page 134: ...nter un risque de choc lectrique caus par la foudre 3 Ne pas utiliser l appareil pour signaler une fuite de gaz s il est situ pr s de la fuite ATTENTION Pour r duire les risques d incendie utiliser un...

Page 135: ...with FCC radiation exposure limits for at uncontrolled equipment This equipment should be installed and operated with minimum distance at least 20cm between the radiator and persons body excluding ext...

Page 136: ...the power and disconnect the power cord The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved Users should contact their local...

Page 137: ...exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectr...

Page 138: ...e used to cause a nuisance to other Spark customers Environmental Information Reducing your environmental impact Power Consumption and Operational Modes The amount of electricity a device consumes dep...

Page 139: ...Elektronik Altger te 2012 19 EU und nationalen Gesetzen nicht ber den Hausm ll entsorgt werden darf Dieses Produkt muss bei einer daf r vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch...

Page 140: ...el voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie ove...

Page 141: ...e deixalles dom stiques de la vostra localitat Per a m s informaci sobre la devoluci i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda...

Page 142: ...tos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bortskaffes sammen med dagrenovation jf...

Page 143: ...eva direktiivi SER direktiivi 2012 19 EU sek kansallinen lains d nt kielt v t tuotteen h vitt misen talousj tteen mukana Tuote on viet v asianmukaiseen ker yspisteeseen esimerkiksi kodinkoneliikkeesee...

Page 144: ...n l tky Va e spolupr ce na spr vn likvidaci tohoto v robku sou asn napom e efektivn mu vyu v n p rodn ch zdroj Dal informace o m stech sb ru va eho odpadn ho za zen k recyklaci v m sd l m stn ad va o...

Page 145: ...pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tento symbol znamen e pod a Smernice 2012 19 E o odpade z elektrick ch a elektronick ch zariaden OEEZ a pod a platnej legislat vy Slovenske...

Page 146: ...ei sazinieties ar viet jo pa vald bu atkritumu sav k anas atbild go dienestu pilnvarotu EEIA strukt ru vai sadz ves atkritumu apsaimnieko anas iest di Lai sa emtu pla ku inform ciju par elektrisko un...

Page 147: ...pean i EEA Norvegia Islanda i Liechtenstein Acest simbol indic faptul c acest produs nu trebuie aruncat o dat cu reziduurile menajere n conformitate cu Directiva DEEE Directiva privind de eurile de ec...

Page 148: ...kom uredu komunalnoj slu bi odobrenom WEEE programu ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u...

Page 149: ...Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Transporting Your Printer When repairing lending or disposing of the printer Keeping Print Quality High 149...

Page 150: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 151: ...HIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the ON lamp is off and unplugging the power cord Important...

Page 152: ...lete such information and prevent third parties from accessing it Select Setup on the HOME screen and select Settings Device settings Reset settings Reset all OK Yes For printers with fax capabilities...

Page 153: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 154: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel Entering Numbers Letters and Symbols 154...

Page 155: ...Main Components Front View Rear View Inside View Operation Panel 155...

Page 156: ...time Loading Documents in the ADF Auto Document Feeder 3 document feeder cover Open when clearing jammed documents 4 document guide Adjust this guide to match the width of document in the ADF 5 paper...

Page 157: ...1 document output slot Documents scanned from the ADF are delivered here 12 document cover Open to load an original on the platen glass 13 cassette Load A4 B5 A5 or Letter sized plain paper into the c...

Page 158: ...20 Access lamp Lights or flashes to indicate the memory card status Inserting the Memory Card 21 platen glass Load an original here 158...

Page 159: ...elephone line 5 USB port Plug in the USB cable to connect the printer with a computer 6 wired LAN connector Plug in the LAN cable to connect the printer to a LAN 7 external device jack Connect an exte...

Page 160: ...er Scans originals Also lift and open it to replace an ink tank or to remove jammed paper inside the printer 2 print head holder The print head is pre installed Note For details on replacing an ink ta...

Page 161: ...osed 2 touch screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu item or displayed button You can also preview photos...

Page 162: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 162...

Page 163: ...on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 10 minutes To re...

Page 164: ...displayed on the touch screen see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless networ...

Page 165: ...te You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the prin...

Page 166: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 167: ...r clogging of the print head and print quality may be reduced If the power cord is unplugged the date time settings will be reset and all documents stored in the printer s memory will be lost Send or...

Page 168: ...r to access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing...

Page 169: ...usly keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the s...

Page 170: ...formation or to change the network settings The icon differs depending on the network of use or the network status Wireless LAN is enabled and the printer is connected to the wireless router Note Depe...

Page 171: ...d s Main screen You can use the services of PIXMA MAXIFY Cloud Link F Setup Displays the printer s setting menus or the maintenance menus G Quick guide Displays the guides how to loading paper or how...

Page 172: ...Returns the touch screen to the previous screen L Stop button Cancels operation when print copy or scan job is in progress 172...

Page 173: ...one input mode for letters and another for numbers and symbols To switch modes tap A in the lower left To switch between lower and uppercase in the alphabetic mode and between different types of chara...

Page 174: ...ursor to the character to delete and then tap E Touch to keep deleting characters To insert a space Tap F After you are finished entering information tap OK G Entering Letters With Accents or Diacriti...

Page 175: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel 175...

Page 176: ...Changing Printer Settings from Your Computer Mac OS Managing the Printer Power Changing the Printer Operation Mode 176...

Page 177: ...n function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify t...

Page 178: ...deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the...

Page 179: ...ration Panel Setting Items on Operation Panel FAX settings Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web...

Page 180: ...Extended copy amount as an example 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings The Device settings screen is...

Page 181: ...For more on setting items on the operation panel Setting Items on Operation Panel 181...

Page 182: ...Device user settings Web service setup Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings PictBridge print settings Items for Maintenance Management Sy...

Page 183: ...ing may not be available depending on the country or region of purchase Telephone line auto selection China only If you select ON the telephone line type is selected automatically If you select OFF yo...

Page 184: ...D Remote Reception Color transmission When faxing color documents using the ADF selects whether to convert them into black white data if the recipient s fax device does not support color faxing If you...

Page 185: ...e 20 histories of sent and received faxes automatically For details on the procedure to print ACTIVITY REPORT manually Summary of Reports and Lists TX report Selects whether to print TX REPORT ERROR T...

Page 186: ...cting Fax Reception Caller rejection If you subscribe to the Caller ID service the printer detects the sender s Caller ID If the sender s ID matches the condition specified in this setting the printer...

Page 187: ...lve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded in the image files in the following cases Auto photo fix is select...

Page 188: ...ss LAN using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Advanced setup Select when you perform settings for...

Page 189: ...service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters Root cert thumbprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Root cert thumbprint SHA 256 XXXXXXXX X...

Page 190: ...SK AES IPv4 address XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX...

Page 191: ...12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters MAC address of wired LAN XX XX XX XX XX XX 12 characters Printer na...

Page 192: ...rom this device Selecting Enable allows you to transfer the scanned data to the computer using WSD To transfer the scanned data press the Color button Note When you forward the scanned data to the com...

Page 193: ...ictBridge Wireless LAN compliant device Enable disable communication Selecting Enable allows you to print from a PictBridge Wireless LAN compliant device Timeout setting Specifies the timeout length W...

Page 194: ...untry or region of purchase Start date time Sets the date and time that summer time starts Month Specify the month Week Specify the week DOW Specify the day of the week The screen to set the shift tim...

Page 195: ...wer off Specifies the length of time to turn off the printer automatically when no operation is made or no printing data is sent to the printer Auto power on Selecting ON enables the printer to turn o...

Page 196: ...to check the PIN code and change it Important When you change the PIN code pairing with all Bluetooth compatible devices is canceled Set Bluetooth device name Specifies the printer name for Bluetooth...

Page 197: ...Language selection Changes the language for the messages and menus on the touch screen 197...

Page 198: ...e update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select...

Page 199: ...er Windows or on the touch screen Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Detect paper setting mismatch If you s...

Page 200: ...ct the telephone line from the printer before you return this setting item back to the default After resetting perform setup again as necessary Reset all Sets all settings you made to the printer back...

Page 201: ...es the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center DNS server set...

Page 202: ...ion Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number MAC address of wireless LAN Displays the MAC addre...

Page 203: ...Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select ECO 5 Select Two sided printing setting 6 Specify settings as necessary A Select two sided copying as a default B...

Page 204: ...Check on screen instructions and select Next 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent t...

Page 205: ...d on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Quiet setting 5 Select Use quiet mode or Use during specified hours When Use quiet mode is selected The conf...

Page 206: ...portant Operating speed is reduced compared to when Do not use quiet mode is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when th...

Page 207: ...N Windows Connect Now or Easy wireless connect USB and LAN can be used at the same time Wireless LAN and wired LAN cannot be used at the same time Print width 8 inches 203 2 mm for Borderless Printing...

Page 208: ...supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or r...

Page 209: ...ity of no problem at all by using in conver sation Communication mode Super G3 G3 Data compressing system Black MH MR MMR Color JPEG Modem speed max 33 6 kbps Automatic fallback Transmission speed Bla...

Page 210: ...Standards IEEE802 3u 100BASE TX IEEE802 3 10BASE T Transfer speed 10 M 100 Mbps auto switching Wireless LAN Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel...

Page 211: ...bile Some functions may not be available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Internet connection...

Page 212: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 212...

Page 213: ...rior WOP111 Canon Oc Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 7...

Page 214: ...cm Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits rear tray Minimum size 2 17 x 3 51 inches 55 0 x 89 0 mm M...

Page 215: ...5 cm 20 sheets 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus...

Page 216: ...1 sheet Letter N A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or l...

Page 217: ...105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Env...

Page 218: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 219: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 219...

Page 220: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software AirPrint Printing Using Canon Application Software Printing Using a Web Service 220...

Page 221: ...rinting Using AirPrint Basic Adding AirPrint Printer How to Open AirPrint Printer Settings Screen Display the Printing Status Screen Deleting the Undesired Print Job Removing AirPrint Printer That Is...

Page 222: ...Mac 1 Check that printer power is on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Start printing from your application s...

Page 223: ...f printing paper such as photo paper that cannot be printed on both sides uncheck the Two Sided checkbox Note Use the Print dialog to set general print settings such as the layout and the print sequen...

Page 224: ...ientation of loading envelope The print data is rotated by 180 degrees against the print result image Load the envelope in vertically with the address side facing up so that the folded flap of the env...

Page 225: ...appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off In ca...

Page 226: ...ge Setup Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialo...

Page 227: ...ent to the printer Open System Preferences and select Printers Scanners To display the printing status screen select the name of your printer model from the printer list and then click Open Print Queu...

Page 228: ...emaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status ch...

Page 229: ...inter and PC You cannot remove the AirPrint printer if not logged in as the administrator For information about an administrative user refer to the user s manual for the Mac OS 1 Open System Preferenc...

Page 230: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 230...

Page 231: ...ent The iOS device and the printer must be connected to the same network over a LAN or connected directly without wireless router Printing with AirPrint from iOS Device 1 Check that printer power is o...

Page 232: ...our model name from Printer on Printer Options Important Because some applications do not support AirPrint Printer Options may not be displayed If an application does not let you use printer options y...

Page 233: ...n which AirPrint is used When you use the photo application the default paper size is L size in Japan and 4 x6 or KG in other countries and regions When you use the document application the default pa...

Page 234: ...hen tap on it Deleting Print Job To delete a print job with AirPrint use one of the following two methods From printer Use Stop button to cancel the print job From iOS device Click the Home button in...

Page 235: ...ct devices to printer 3 Perform printing or scanning operation Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wire...

Page 236: ...he device name displayed on the touch screen from your device The identifier SSID and the security setting are specified automatically To update them see below Changing Wireless Direct Setting 10 Sele...

Page 237: ...u allow the device to connect to the printer Make sure the name on the touch screen is the same as that of your wireless communication device and select Yes Printing Scanning with Wireless Direct Conn...

Page 238: ...s the confirmation screen To update the identifier SSID and the password select Yes To check the security setting and the updated identifier SSID password select Details and select Yes on the screen d...

Page 239: ...portant To prevent an unauthorized access we recommend you should not change the setting from the default To check the current Wireless Direct settings Select D to display the confirmation screen To c...

Page 240: ...Printing Using Operation Panel Printing Photo Data Printing Templates Such as Lined or Graph Paper 240...

Page 241: ...Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel 241...

Page 242: ...d print menus the photo selection screen is displayed If both photo files and PDF files are saved on the memory card the confirmation screen to select which file you print is displayed Select Print ph...

Page 243: ...display menus A Total number of copies Total number of copies is displayed When tapping the Check total no of copies screen is displayed and you can check the number of copies for each photo On the Ch...

Page 244: ...nd specify the number of copies when the desired photo is displayed C Switching group Select to switch the photo group For details Using Useful Display Functions D Settings Select to display the Setti...

Page 245: ...in Select to zoom in on the photo For details Using Useful Display Functions G Date specification Select photo with specifying the date last modified date of data For details Using Useful Display Func...

Page 246: ...hile printing to select next photo Note While you select the photo the printer prints the reserved photos The reserved photo icon appears on the photo included in the print job 2 Specify the number of...

Page 247: ...hile processing the print job the screen to select a method to cancel reservation is displayed If you select Cancel all reservations you can cancel printing all photos If you select Cancel the last re...

Page 248: ...on the upper left on the touch screen to check the message and change the setting The settings of the page size media type etc are retained even if another print menu is selected or the printer is tu...

Page 249: ...e As a default photos on the memory card are printed with auto correction applied If No correction is selected photos are printed without correction Red EyeCorrection Corrects red eyes in portraits ca...

Page 250: ...le Notebook paper You can select three line spacing formats Setting on the touch screen Notebook paper 1 8 mm Notebook paper 2 7 mm Notebook paper 3 6 mm Note You cannot print Notebook paper on B5 siz...

Page 251: ...lines Weekly schedule You can print a weekly schedule form Setting on the touch screen Weekly schedule vertical Monthly schedule You can print a monthly schedule form Setting on the touch screen Mont...

Page 252: ...ls are displayed on the touch screen In this case select on the upper left on the touch screen to check the message and change the setting Type Media type The paper type is set to Plain paper Paper sr...

Page 253: ...paper 3 6 mm Graph paper 1 5 mm grid Graph paper 2 3 mm grid Handwriting paper 3 lines Press the Black button for printing following forms Checklist Staff paper 1 10 staves Staff paper 2 12 staves We...

Page 254: ...ffers from the print settings Note The default display setting is different between when you print or copy from the operation panel of the printer and when you print using the printer driver Default S...

Page 255: ...roper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer D...

Page 256: ...operation is displayed select one of the operations below Note Depending on the setting the choices below may not be displayed Print with the loaded paper Select if you want to print on the paper load...

Page 257: ...ngs on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Cancel Cancels printing Select when you change the paper settings specified for pri...

Page 258: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 258...

Page 259: ...HOME screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original document on platen glass or in ADF 6 Specify settings as necessary A The scanning met...

Page 260: ...es If you keep touching here the number scrolls by 10 C Displays the print setting items For more on the setting items Setting Items for Copying D Previews an image of the printout on the preview scre...

Page 261: ...F do not move the original until copying is complete Note To cancel copying touch the Stop button Adding Copying Job Reserve copy If you load the original on the platen glass you can add the copying j...

Page 262: ...a If you select Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and redo th...

Page 263: ...by selecting Settings on the Copy standby screen In Borderless copy Frame erase copy or ID card copy The following screen is displayed before copying Setting Items Flick to display setting items and s...

Page 264: ...screen Change the setting following the on screen instructions Following setting items can be changed Magnif Magnification Specify the reduction enlargement method Reducing Enlarging Copies Intensity...

Page 265: ...yscale renders tones in a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page ADF duplex scan Select whether to per...

Page 266: ...Scanning Scanning from Computer Windows Scanning from Computer AirPrint Scanning from Operation Panel Scanning Using Smartphone Tablet 266...

Page 267: ...Print Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals S...

Page 268: ...tem Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your...

Page 269: ...agazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatica...

Page 270: ...Note To set the applications to integrate with see Settings Dialog 270...

Page 271: ...tish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the sam...

Page 272: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 272...

Page 273: ...lity Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can...

Page 274: ...Scanning Tips Positioning Originals Scanning from Computer 274...

Page 275: ...the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut...

Page 276: ...ace up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be scan ned click Home to return to the top page of the O...

Page 277: ...of documents Insert the documents face up until a beep sounds To scan both sides of the documents place the documents face up Note When scanning duplex documents place the front sides facing up They...

Page 278: ...reparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer Windows Sending Faxes from Computer Mac OS Receiving Faxes Other Useful Fax Functi...

Page 279: ...will not be able to send or receive faxes make copies or scan originals When you are connecting the telephone whether or not you can use it depends upon your telephone line or telephone Setting Up Pr...

Page 280: ...ring fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid parall...

Page 281: ...ter you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device and then connect the B T adapter to the external device jac...

Page 282: ...ype as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog Subscriber Line B xDSL modem splitter may not be built in to the modem C Computer D Tele...

Page 283: ...Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the manuals supplied with your terminal adapter or dial up router 283...

Page 284: ...ce such as an xDSL modem or terminal adapter the telephone line type may not be selected correctly In this case set the line type manually For details on how to set the Telephone line type manually in...

Page 285: ...lly in China 1 Make sure that printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings 5 Select FAX settings 6 Select FAX user settin...

Page 286: ...9 Select OFF 10 Select a telephone line type Rotary pulse Select when your telephone line type is pulse dialing Touch tone Select when your telephone line type is tone dialing 286...

Page 287: ...for faxes and voice calls you need to connect a telephone or an answering device to the external device jack of this printer For details on how to connect the telephone or the answering device to the...

Page 288: ...mes even if it is con nected to the printer depending on the type or settings of the tele phone DRPD or Network switch When receiving voice calls with a telephone or answer ing device connected to the...

Page 289: ...subscribe to Duplex Ringing service in Hong Kong the number of times the external device rings specified with Ring count in FAX only mode is available in TEL priority mode If you want to specify the n...

Page 290: ...rent numbers for fax calls and voice calls using only one telephone line Your printer will automatically monitor the ring pattern and will automatically receive the fax if the ring pattern is a fax ca...

Page 291: ...8 Specify number of time and select OK 9 Select OK The Function list screen is displayed 291...

Page 292: ...telephone number C Unit name D The registered recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have registered Su...

Page 293: ...t printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings 5 Select Device user settings 6 Select Date time setting 7 Set date 1 Sele...

Page 294: ...mer Time Some countries adopt the daylight saving time summer time system that shifts the clock time forward at certain periods of the year You can set your printer to automatically change the time by...

Page 295: ...settings 6 Select Daylight saving time setting 7 Select ON To disable summer time select OFF 8 Set date and time when summer time starts 1 Set date when summer time starts Select a setting item to ch...

Page 296: ...again when all settings are completed 2 Set time in 24 hour format when summer time ends Select a setting item to change and then specify the setting Select OK again when all settings are completed 10...

Page 297: ...2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings 5 Select FAX settings 6 Select FAX user settings 7 Select User information settings The screen to...

Page 298: ...ter unit fax telephone number 1 Select entry field under Unit TEL The screen to enter the number is displayed 2 Enter unit fax telephone number 3 Select OK Note You can enter the fax telephone number...

Page 299: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 Mac OS 299...

Page 300: ...stered recipients in the group Registering Recipients in Group Dial Number of registrations total of individual recipients and group dials Up to 100 Note To change the registered information of the re...

Page 301: ...Select TEL number registration 5 Select Directory registration The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to th...

Page 302: ...step From outgoing call log When you select this registration method the screen to select the fax telephone number from the outgoing call logs is displayed Selecting a fax telephone number from the ou...

Page 303: ...If you do not change the name go to next step 1 Select entry field of name The screen to enter the character is displayed 2 Enter recipient s name 3 Select OK Note You can enter the name up to 16 cha...

Page 304: ...one line type in FAX user settings under FAX settings is set to Rotary pulse you can enter a tone T by selecting the Tone key 12 Select Register to finalize registration Note To register another recip...

Page 305: ...registration 5 Select Directory registration The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to the ID number If you...

Page 306: ...ld of group name The screen to enter the character is displayed 2 Enter group name 3 Select OK Note You can enter the name up to 16 characters including spaces Entering Numbers Letters and Symbols 9 R...

Page 307: ...o select an initial You can search the registered recipient by initial By selecting the initial the registered recipients are displayed in alphabetical order from the selected character C Select to di...

Page 308: ...The member to register is displayed on the list Note To delete the recipient from the group dial select a recipient that you want to delete from the list After the confirmation screen is displayed sel...

Page 309: ...mplete to finalize registration Note To register another group select an unregistered ID number and operate in the same procedure You can check the recipients you have registered to the group dial by...

Page 310: ...The registered information screen of the selected recipient is displayed 2 Select entry field of name or entry field of fax telephone numbers The each edit screen is displayed 3 Change name or fax tel...

Page 311: ...When the confirmation screen is displayed select Yes to delete the recipient from the group dial 5 Select Complete to finalize changing 311...

Page 312: ...layed 3 Select Function list The Function list screen is displayed 4 Select TEL number registration 5 Select Directory registration 6 Select a recipient or a group dial to delete 7 Delete registered i...

Page 313: ...nction list screen is displayed 5 Select Print reports lists 6 Select Directory list 7 Select an item to print If you selected Recipient The confirmation screen to select whether to print the list in...

Page 314: ...ns it is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog Saving Registered Telephone Directory on P...

Page 315: ...n to use Speed Dial Utility2 via LAN connection The password entry screen may appear during startup or operation If it appears enter the administrator password and then click OK If you do not know the...

Page 316: ...l For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings Loads...

Page 317: ...Edit button 6 Load from PC Displays the telephone directory saved on the computer 7 Instructions Displays this guide 8 Exit Quits Speed Dial Utility2 Information registered or edited using Speed Dial...

Page 318: ...er and rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Save...

Page 319: ...play Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select an unoccupied code from list and then click Edit The Ind...

Page 320: ...oup dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the registered information to t...

Page 321: ...Name list box and then click Display Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select a code to change from l...

Page 322: ...s or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the edited information to...

Page 323: ...fax telephone numbers is displayed 4 Select a code to delete from list and then click Delete Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation s...

Page 324: ...r s information is displayed 4 Select an item to change and then click Edit The User Information dialog is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number and...

Page 325: ...layed To register a rejected number 1 Select an unoccupied code from list and then click Edit 2 Enter fax telephone number in Rejected Number dialog and then click OK To change a rejected number 1 Sel...

Page 326: ...using Speed Dial Utility can be loaded 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Load from PC 4 Select a data of tele...

Page 327: ...Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Basic Resending Faxes Redialing Busy Number Setting Items for Sending Faxes 327...

Page 328: ...g on the telephone Sending Fax after Speaking on Telephone 1 Make sure that printer is turned on 2 Load documents on platen glass or in ADF Note For details on the types conditions of document and how...

Page 329: ...to Registered Recipient H Current state The current state is displayed I Send Settings Setting Items for Sending Faxes Note If you have not set up the printer for sending receiving faxes yet the messa...

Page 330: ...nters a pause P C Delete Deletes the entered number D Blank space Enters a blank space 3 Select OK The touch screen returns to the Fax standby screen 5 Press Color button for color transmission or Bla...

Page 331: ...screen asking you if you load the next document is displayed To send the scanned document select Send now to start sending it To send two or more pages follow the message to load the next page and se...

Page 332: ...Automatic Redialing You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the length of time the printer waits betw...

Page 333: ...orts color faxing Note For manual redialing the printer memorizes up to 10 recent recipients dialed by entering the fax telephone numbers Note that the printer does not memorize any recipients dialed...

Page 334: ...t documents Extra fine Suitable for detailed illustration or fine print quality documents If the recipient s fax device is not compatible with Extra fine 300 x 300 dpi the fax will be sent in the Stan...

Page 335: ...Select a setting of the scan contrast from Lower Standard and Higher The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK 335...

Page 336: ...Sending Faxes from Computer Mac OS Sending Faxes Using AirPrint General Notes Fax Transmission Using AirPrint 336...

Page 337: ...ed correctly Adding Printer to Computer 1 Open System Preferences and select Printers Scanners Print Scan 2 Click to display printer list 3 Select printer model name with Bonjour Multifunction display...

Page 338: ...3 Open Print dialog To open the Print dialog you typically select Print from the File menu of your application software 4 Select Canon XXX series Fax where XXX is the model name from Printer list 5 Sp...

Page 339: ...6 Enter fax telephone numbers in To 339...

Page 340: ...usy the number is redialed automatically according to the automatic redialing setting of the printer You can enable or disable automatic redialing If you enable automatic redialing you can specify the...

Page 341: ...Character Explanation 0 9 For use in telephone and fax numbers space To make the number easier to read You cannot insert a space at the front of a number You can use the following characters for Diali...

Page 342: ...Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 342...

Page 343: ...standby screen is displayed 3 Check receive mode setting Check the receive mode setting displayed on the Fax standby screen Note For details on how to change the receive mode Setting Receive Mode 4 Lo...

Page 344: ...ally Saving Received Faxes Automatically on Memory Card When TEL priority mode is selected When the call is a fax The telephone will ring when a call incomes Pick up the handset If you hear the fax to...

Page 345: ...t least 5 seconds after it stops and then hang up the handset If Manual auto switch ON is selected in Advanced set RX start time to longer than the time before the answering device starts playing the...

Page 346: ...Network switch is selected When the call is a fax The telephone will ring when a call incomes The printer will receive the fax automatically when the fax ring pattern is detected Note You can change...

Page 347: ...For DRPD You need to select the appropriate ring pattern on the printer Setting DRPD Ring Pattern US and Canada only For Network switch The name of this service varies depending on the country or reg...

Page 348: ...inter s Memory If no paper is loaded or paper has run out while printing is in progress the received faxes are stored in the printer s memory and the error message for no paper is displayed on the tou...

Page 349: ...s page size and media type is loaded D 2 sidedPrintSetting Select two sided printing or single sided printing Two sided printing is available for black white faxes Color faxes are printed on the singl...

Page 350: ...ived documents in Auto print settings under FAX settings Auto print settings An error has occurred on the printer If you select Print for Received documents in Auto print settings under FAX settings a...

Page 351: ...fax Press the HOME button and select FAX to resume printing of the fax Note The printer can store up to max 250 pages max 30 documents of faxes in the printer s memory When using ITU T No 1 chart Sta...

Page 352: ...Other Useful Fax Functions Document Stored in Printer s Memory 352...

Page 353: ...fax Important If you unplug the power cord of the printer all faxes stored in the printer s memory are deleted For details on how to unplug the power cord refer to Unplugging the Printer You can prin...

Page 354: ...Fax standby screen is displayed 4 Select Function list The Function list screen is displayed 5 Select Memory reference The memory list is displayed A Date and time of transaction and fax telephone nu...

Page 355: ...ory There is no document that can be printed is displayed Select OK to return to the previous screen The confirmation screen to select whether to print only the first page of the document is displayed...

Page 356: ...printer is turned on 2 Select FAX on the HOME screen Using the Operation Panel The Fax standby screen is displayed 3 Select Function list The Function list screen is displayed 4 Select Memory referenc...

Page 357: ...he specified document is not stored in the printer s memory There is no document that can be deleted is displayed Select OK to return to the previous screen The confirmation screen is displayed If you...

Page 358: ...s of data for whatever reason even within the warranty period Note When saving a specified document you specify it by its transaction number If you do not know the transaction number for your target d...

Page 359: ...printer s memory There is no document that can be saved is displayed Select OK to return to the previous screen Select Memory card as the destination The specified document is saved on the memory card...

Page 360: ...File name file extension PDF Running numbers starting from FAX_0001 File date The date and time of saving as set in the printer For details on how to set the date and time Setting Date and Time 360...

Page 361: ...t or Connect Error Installation Cannot Install MP Drivers Windows Fax Cannot Send a Fax Cannot Receive a Fax Cannot Print a Fax Setting Up the Fax An Error Occurs Message Support Code Appears Frequent...

Page 362: ...Used After Replacing Wireless Router or Changing Its Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Cann...

Page 363: ...Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem 363...

Page 364: ...Cannot Be Used After Replacing Wireless Router or Changing Its Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless...

Page 365: ...Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Network Information Restoring to Factory Defaults Printing Ne...

Page 366: ...ory Defaults Default Network Settings Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing LAN Connection Method Changing Wireless LAN Connecti...

Page 367: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 367...

Page 368: ...Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wireless LAN Note You cann...

Page 369: ...ess LAN Settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check Printer Settings Screen During Wi...

Page 370: ...ter on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Rou...

Page 371: ...rinter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to re...

Page 372: ...Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and n...

Page 373: ...wireless communication Make sure the or icon is displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the pri...

Page 374: ...e used Place the wireless router and printer where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded...

Page 375: ...or more on the wireless router refer to the instruction manual supplied with the wireless router or contact its manufacturer After taking measures above click Redetect on the Check Printer Settings sc...

Page 376: ...nother device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings...

Page 377: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 378: ...and DHCP function Make sure the same radio channel is assigned to the wireless router and the printer To check the settings of the wireless router see the instruction manual supplied with the wireles...

Page 379: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to r...

Page 380: ...ter Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer an...

Page 381: ...displayed on the touch screen If icon is not displayed The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communication redo t...

Page 382: ...nother device To check the printer s IP Address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings...

Page 383: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network commu...

Page 384: ...ing MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the rout...

Page 385: ...ied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon...

Page 386: ...ng you that installation has not been completed appears click Abort on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click B...

Page 387: ...b page For Mac OS Perform setup from the web page Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Download it from the web page For Windows For Mac OS Check4...

Page 388: ...ce the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interf...

Page 389: ...s off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to alway...

Page 390: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 390...

Page 391: ...on again It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For det...

Page 392: ...ed by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addit...

Page 393: ...programs that switch between network environments check their settings Some programs use a firewall by default Check10 If printer is connected to an AirPort Base Station via LAN make sure you use alp...

Page 394: ...panel of the printer or print out the network setting information of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check6 Make sure the prin...

Page 395: ...Connected to the Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or c...

Page 396: ...ility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility Setting an Encryption Key...

Page 397: ...to 4 and authentication method must be the same for the wireless router the printer and your computer To communicate with a wireless router that uses automatically generated WEP keys you must set the...

Page 398: ...Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Print...

Page 399: ...o use and the authentication method must be the same for the printer the wireless router and the computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer A...

Page 400: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 400...

Page 401: ...address on the touch screen System information Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select C...

Page 402: ...he ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown...

Page 403: ...ng place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or u...

Page 404: ...estoring it to the factory defaults redo setup using the Setup CD ROM or from the web page For Mac OS Initialization erases all network settings on the printer making printing scanning or faxing opera...

Page 405: ...Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 405...

Page 406: ...d also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Note IJ Network Device S...

Page 407: ...rint dialog box Note To make the printer the one selected by default select Set as Default Printer For Mac OS Make sure your printer s name is selected in Printer in the Print dialog Note To make the...

Page 408: ...head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink tank is n...

Page 409: ...ight and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the ri...

Page 410: ...ff the printer unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Clea...

Page 411: ...ort unit cover and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon...

Page 412: ...nter for Copying Check the settings using the operation panel Setting Items for Copying Copying a photo Check the settings using the operation panel Copying Photos Printing from memory card Check the...

Page 413: ...lank Printing Is Blurry Colors Are Wrong White Streaks Appear Lines Are Misaligned Paper Is Smudged Printed Surface Is Scratched Cannot Complete Printing Vertical Line Next to Image Part of Page Is No...

Page 414: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 414...

Page 415: ...k tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzl...

Page 416: ...struction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass or glass of ADF dirty Clean the platen glass or...

Page 417: ...adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windo...

Page 418: ...curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded...

Page 419: ...o prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to...

Page 420: ...g Check6 Do not print outside recommended printing area If you print outside the recommended printing area of your paper ink may stain the lower edge of the paper Resize the document using application...

Page 421: ...e printer is turned on 2 Open printer driver setup window Opening Printer Driver s Setup Screen 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time a...

Page 422: ...Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts...

Page 423: ...Scanning Problems Mac OS Scanning Problems 423...

Page 424: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 424...

Page 425: ...nection check the connection status and reconnect as needed Check 3 With USB connection connect the USB cable to a different USB port on the computer Check 4 If the USB cable is connected to a USB hub...

Page 426: ...ication software supports AirPrint Check 2 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 3 Scan and save images with IJ Scan...

Page 427: ...Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems 427...

Page 428: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When You Send a Fax 428...

Page 429: ...r Note If the faxes stored in the printer s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the printer s memory MEMORY CLEAR REPORT will be print...

Page 430: ...en check the cause A Message for Faxing Is Displayed on Fax Standby Screen Print ACTIVITY REPORT and check for an error Summary of Reports and Lists If a transmission error has occurred see below Erro...

Page 431: ...If the telephone line is connected correctly there is a problem with your telephone line Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter 431...

Page 432: ...X settings Note If selecting Reduce does not reduce errors select Do not reduce In addition when using an Internet telephone it is possible that errors occur more often if 4800 bps or 9600 bps is sele...

Page 433: ...Problems Receiving Faxes Cannot Receive a Fax Cannot Print a Fax Quality of Received Fax is Poor 433...

Page 434: ...ted For details on how to unplug the power cord refer to Unplugging the Printer Note If the faxes stored in the printer s memory are deleted by a power failure or unplugging the power cord the list of...

Page 435: ...eiving faxes in the fax mode printing will start automatically after the ink tank is replaced Replacing Ink Tanks When the printer receives black white faxes in the printer s memory if 2 sided is sele...

Page 436: ...ing items set Reject in Caller rejection If you select Reject for any setting items in Caller rejection in Security control under FAX settings the printer rejects calls for setting item selected Rejec...

Page 437: ...sender to check whether the scanning area of the fax device is dirty Check4 Is ECM transmission reception enabled although line connection is poor or is sender s fax device compatible with ECM Select...

Page 438: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 438...

Page 439: ...tly Check that the telephone line cable is connected correctly Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly Check the telephone line type setting...

Page 440: ...vice such as an external telephone an answering machine or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telepho...

Page 441: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB Touch Screen Shows Wrong Language 441...

Page 442: ...er plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem...

Page 443: ...Auto power off 8 Select Never 9 Select OK The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanG...

Page 444: ...ts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB...

Page 445: ...ortant Connect the Type B terminal to the printer with the notched side facing RIGHT For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional suppo...

Page 446: ...Installation and Download Problems Cannot Install MP Drivers Windows Updating MP Drivers in Network Environment Windows 446...

Page 447: ...click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with t...

Page 448: ...all the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Not...

Page 449: ...hat you downloaded In the connection method selection screen select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use...

Page 450: ...Errors and Messages An Error Occurs Message Support Code Appears 450...

Page 451: ...Code and a message are displayed on the computer screen Windows When a Support Code and a message are displayed on the touch screen A support code and action for the error appears on the touch screen...

Page 452: ...s on Touch Screen Check the message and take an appropriate action Data of supported types are not saved There is no image data saved on the memory card that can be read by this printer The printer ma...

Page 453: ...ummary of Reports and Lists Cannot connect to the server Please wait a while and try again The printer cannot connect to the server due to a communication error Select OK on the touch screen and try a...

Page 454: ...n website Check4 When printer is connected to your computer with a USB cable check device status from your computer Follow the procedure below to check the device status 1 Open the Device Manager on y...

Page 455: ...n Is Displayed Windows If the Inkjet Printer Scanner Fax Extended Survey Program is installed a screen appears asking for permission to send the printer and application usage information every month f...

Page 456: ...rams and Features In Windows 8 1 select Control Panel from Settings charm on Desktop Programs Programs and Features In Windows 7 select Start menu Control Panel Programs Programs and Features Note A c...

Page 457: ...have completed the procedure the information is subsequently sent automatically and the confirmation screen does not reappear Note If you clear the Send automatically from the next time check box the...

Page 458: ...low 1 Select Applications from Go menu of Finder double click the Canon Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Progr...

Page 459: ...ppears on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1240 1270 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 1551 1552 1600 1660 1684 1688 1689 168C 1700...

Page 460: ...6902 6910 6911 6920 6921 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 8000 to 8ZZZ 8300 9000 to 9ZZZ 9500 A000 to ZZZZ B202 B203 B204 B205 C000 For p...

Page 461: ...the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pu...

Page 462: ...memory are deleted 1 Slowly pull out paper either from paper output slot or from rear tray whichever is easier Hold the paper with both hands and pull it out slowly so as not to tear it Note If you ca...

Page 463: ...nter in step 1 the print data that was sent to the printer is erased Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly We recommend using...

Page 464: ...ed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing Jammed Paper...

Page 465: ...2 Press down lock B on cassette 3 Pull cassette back and forth while holding down lock B Loading Paper in the Cassette 2 Perform printing or copying again 465...

Page 466: ...Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing Jammed Pa...

Page 467: ...2 Press down lock B on cassette 3 Pull cassette back and forth while holding down lock B Loading Paper in the Cassette 2 Perform printing or copying again 467...

Page 468: ...printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve...

Page 469: ...urn off the printer after making sure it has completed sending or receiving all the faxes Do not unplug when turning off the printer If you unplug the power cord all the faxes stored in the printer s...

Page 470: ...left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in b...

Page 471: ...e scanning unit cover All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message ap...

Page 472: ...ing all the faxes Do not unplug when turning off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted Note If paper becomes jammed during printing and you...

Page 473: ...e inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up t...

Page 474: ...ote Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the...

Page 475: ...of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely If the measures above do not solve the problem contact your nearest Ca...

Page 476: ...r in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the touch screen Important Be sure to close the feed slot cover after loading...

Page 477: ...d paper in the cassette Set paper information for the paper in the cassette After carrying out the above measures select OK on the touch screen Note Once the cassette is inserted the screen for settin...

Page 478: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 478...

Page 479: ...o Do Turn off the printer and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stor...

Page 480: ...g is continued under the ink out condition Since the information contained in the fax may be lost if it is printed in this condition the received fax will not be printed and will be stored in the prin...

Page 481: ...ank cannot be recognized What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer Check the ink tank If you want to cancel printing tap Stop...

Page 482: ...p on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liab...

Page 483: ...e this function touch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised tha...

Page 484: ...continue printing Contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warn...

Page 485: ...o Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover I...

Page 486: ...e the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy paper settin...

Page 487: ...oaded paper Select this option to print or copy onto the paper in the cassette without changing the paper settings For example if the print or copy paper setting is A5 and cassette paper information i...

Page 488: ...uch screen Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option wh...

Page 489: ...ke sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For print head alignment load A4 or Letter sized plain paper Make sure the print head no...

Page 490: ...ad print head alignment sheet on platen glass Place the printed side down and align the mark in the bottom right corner of the sheet with the alignment mark 2 Slowly close the document cover and selec...

Page 491: ...4103 Cause Cannot perform printing with current print settings What to Do Tap Stop on the touch screen to cancel printing Then change the print settings and retry printing 491...

Page 492: ...nter and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord...

Page 493: ...nter and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord...

Page 494: ...nks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Importa...

Page 495: ...d unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the pow...

Page 496: ...your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warnings or errors caused by r...

Page 497: ...ause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center...

Page 498: ...nks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Importa...

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