Appendices
74
Problems
Try
the
suggested
solutions
to
the
common
problems
listed
below.
Add New Hardware Wizard displays when the camera is connected to
the computer with an interface cable (Windows).
Click
[Cancel]
to
close
the
window.
Temporarily
disconnect
the
camera
from
the
computer.
Next,
read
Start by Checking This
on
the
previous
page
and
resolve
the
problem.
Cannot download images or shoot remotely. (For cameras connected to
the computer via an interface cable: only cameras supporting Hi-Speed
USB 2.0).
The
problem
may
be
resolved
by
lowering
the
transmission
speed
for
data
by
following
the
procedures
below.
Solution:
Hold
the
MENU
button
on
the
camera
down
and
press
the
(Print/Share)
button
and
FUNC./SET
button
simultaneously.
In
the
displayed
screen,
select
[B]
and
press
the
FUNC./SET
button.
Camera not detected, Events dialog won’t display or images will not
download to the computer (when camera is connected to the computer
via an interface cable (Windows)).
The camera may have been recognized as another device under the
following circumstances (Windows only).
• The
[Scanners
and
Cameras]
icon
cannot
be
found
in
the
[Hardware
and
Sound]
within
the
[Control
Panel]
or
the
[Printers
and
Other
Hardware]
window.
• Your
camera
model
name,
[Canon
Camera]
or
a
camera
icon
does
not
display
when
[Scanners
and
Cameras]
icon
is
clicked.
Solution:
Delete
the
device
with
the
following
procedures.
1. Display
the
[Device
Manager]
dialog.
Windows Vista:
Click
the
[Start]
menu,
[Control
Panel],
[System
and
Maintenance],
[System],
and
Task
list
[Device
Manager].
Windows XP:
Click
the
[Start]
menu,
[Control
Panel],
[Performance
and
Maintenance],
[System],
[Hardware]
tab,
and
the
[Device
Manager]
button.
You must be authorized as a Computer System Administrator to delete
devices.
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