Store the logging in case of software errors
Introduction
When the system has a software error, you can store the logging. Service can use this logging to
analyse the error.
Procedure
1.
On the control panel an error screen is visible that indicates a software error. A software error has
an error code that starts with 115. The system creates a log. This may take a few minutes. After
the creation of the log is complete, you can insert a USB drive into the USB port
at the left-
hand side of the control panel.
When you do not want to store the logging of the software error, you can touch the error screen
to exit the error. The system restarts.
Only non-recoverable software errors will store the error log.
2.
Touch the USB drive button on the error screen.
The systems stores the logging of the error on the USB drive.
3.
When the systems indicates that the storing is completed, remove the USB drive.
4.
Touch the error screen to exit the error. The system restarts.
NOTE
When the system has two identical software errors after each other, you can delete all
jobs. If one or more jobs caused the software error, the system restarts without an
error.
NOTE
If the system experiences three identical software errors, one after another the system
reinstalls the software upon restarting. Reinstallation will take a while.
Store the logging in case of software errors
Chapter 14 - Troubleshooting
327
VarioPrint 6000 line
Summary of Contents for VarioPrint 6000 Series
Page 8: ...Contents 8 VarioPrint 6000 line ...
Page 9: ...Chapter 1 Introduction ...
Page 14: ...Information in this operation guide 14 Chapter 1 Introduction VarioPrint 6000 line ...
Page 15: ...Chapter 2 Explore the print system ...
Page 31: ...Chapter 3 Explore the ease of operation ...
Page 46: ...Transaction printing workflow 46 Chapter 3 Explore the ease of operation VarioPrint 6000 line ...
Page 47: ...Chapter 4 Start the print system ...
Page 56: ...Log in to the printer 56 Chapter 4 Start the print system VarioPrint 6000 line ...
Page 63: ...Chapter 5 Prepare the print system ...
Page 101: ...Chapter 6 Prepare the print jobs ...
Page 110: ...Print a page number via PRISMAsync 110 Chapter 6 Prepare the print jobs VarioPrint 6000 line ...
Page 111: ...Chapter 7 Plan the workload remotely ...
Page 115: ...Chapter 8 Plan the jobs ...
Page 127: ...6 Touch OK Move jobs to another destination Chapter 8 Plan the jobs 127 VarioPrint 6000 line ...
Page 139: ...5 Touch OK Create a note for the operator Chapter 8 Plan the jobs 139 VarioPrint 6000 line ...
Page 165: ...Chapter 9 Carry out print jobs ...
Page 232: ...Make an intermediate check print 232 Chapter 9 Carry out print jobs VarioPrint 6000 line ...
Page 233: ...Chapter 10 Keep the system printing ...
Page 246: ...Status indicators 246 Chapter 10 Keep the system printing VarioPrint 6000 line ...
Page 247: ...Chapter 11 Media handling ...
Page 289: ...Chapter 12 Maintain the print system ...
Page 316: ...Close the doors and covers 316 Chapter 12 Maintain the print system VarioPrint 6000 line ...
Page 317: ...Chapter 13 PRISMAlytics Dashboard ...
Page 319: ...Chapter 14 Troubleshooting ...
Page 334: ...Create and download a log file 334 Chapter 14 Troubleshooting VarioPrint 6000 line ...
Page 335: ...Chapter 15 Specifications ...
Page 353: ......