Troubleshooting
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Troubleshooting
If you have a problem with your camcorder, refer to this section. Consult your dealer or a Canon
Service Center if the problem persists.
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is depleted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
- The USB power adapter is connected to the USB terminal. Connect the USB power adapter to
the DC IN terminal.
Cannot charge the battery pack.
- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C
(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try
charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and
104 °F).
- The battery pack is faulty. Replace the battery pack.
- The camcorder cannot communicate with the battery pack attached. Battery packs not
recommended by Canon for use with this camcorder cannot be charged using this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there may
be a problem with the camcorder or battery pack. Consult a Canon Service Center.
- The USB power adapter is connected to the USB terminal. Connect the USB power adapter to
the DC IN terminal.
A noise can be heard from the USB power adapter.
- A faint sound can be heard while the USB power adapter is connected to a power outlet. This
is not a malfunction.
The battery pack becomes depleted extremely quickly even at normal temperatures.
- The battery may have reached the end of its battery life. Buy a new battery pack.
Recording
Pressing the START/STOP button will not start recording.
- You cannot record while the camcorder is writing previous recordings onto an SD card (while
the ACCESS indicator is on or flashing). Wait until the camcorder has finished.
- The lock lever on the handle is set to
C
, rendering the handle’s START/STOP button
inoperable. Change the position of the lock lever.
The point where the START/STOP button was pressed does not match the beginning/end of
the recording.
- There may be a slight interval between pressing the START/STOP button and the actual start/
end of recording. This is not a malfunction.
Recording settings cannot be changed.
- The USB mode is set to
[
Video Output (UVC)] (
A
The recording mode cannot be changed.
- The USB mode is set to
[
Video Output (UVC)]. Disconnect the interface cable from the USB
terminal.