Cansonic ultradash S1, Instruction Manual

I cannot save my video 
files to my computer 
through the mass storage 
feature

If you want to modify, upload (firmware) or delete file on the 
memory card, you must take the memory card out to operate on 
your PC/Mac.

The suction cup does not 
attach to the surface

Be sure the protective film on the suction cup has been removed. 
Before you place it on a surface, make sure the surface is clean 
and smooth. Wipe down the surface and add a small amount of 
moisture to the suction cup for allow for a stronger bond. Do not 
apply on a non-smooth surface or an area with paint. 

My UltraDash S1 shuts 
down on its own

Your UltraDash S1 may have used all its power and needs to be 
charged. The camera is also programmed to shut down when it 
is low on energy.

My UltraDash S1 does 
not charge in my car but 
does with my when 
connected to my 
computer

If your cigarette power cable is not working properly with your 
UltraDash S1, please check your cars power fuses. Also check 
your power cord and replace if there is an issue.

My Micro SD Card is not 
letting me view my files

If you cannot view your files on the memory card, be sure it is 
the recommended class 10 or UHS type 1 good quality branded 
micro SD card. You must also format the memory card to the 
UltraDash S1.

I cannot delete the file
I have selected

Be sure that the file you are trying to delete is unprotected. 
If the file is protected, please follow the following steps to 
unprotect and delete the file.

My screen turns off after 
I just turned it on

If your UltraDash LCD screen turns off after you turned it on, 
you can adjust the screen saver feature to off so you are able 
to keep your screen on.

The message “Please 
Format SD Card” appears 
on my screen

Make sure to format the Micro SD Card to allow it to work 
properly with the UltraDash S1. Follow the instructions to 
begin the formatting process.

The UltraDash battery 
does not charge

Be sure that the power cord is connected properly. The cord will 
have a green light to inform that the camera is being charged.

The UltraDash’s battery 
is only working for 30 
seconds

The UltraDash S1 will charge when the power cord is connected. 
Remember to leave the power on to allow for the camera to get a 
full charge. The charge last approximately 90 min and the blue 
charge light will turn off to indicate its charge is complete. 

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