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57
EN
GUARANTEE
Over and above the statutory warranty we
give a voluntary guarantee of altogether 6
years on the frames and forks of racing and
triathlon machines.
This guarantee runs from the date of pur-
chase and only applies to claims made by the
initial buyer. It does not cover paint damage.
We reserve ourselves the right to repair de-
fective frames or forks or to replace them with
the relevant successor model. These issues
can be claimed under guarantee only. Addi-
tional costs, such as assembly and transport
costs etc., shall not be borne by us.
The guarantee does not cover damage caused
by improper or other than the intended use,
such as neglect (poor care and mainte-
nance), crashes, overloading or resulting
from changes made to the frame or fork or
from the mounting or remounting of addition-
al components. damage resulting from jumps
or other types of overstress are likewise not
covered by the guarantee.
Six-year guarantee
Canyon road, time trial, triathlon or
track bikes are high-end sports
equipment, representing lightweight con-
struction as the pinnacle of engineering.
Also be a professional when it comes to
handling of the material. Misuse, unpro-
fessional assembly or insufficient servic-
ing can render the racing machine unsafe.
Risk of an accident
!
CRASh REPLACEMENT
In the event of an accident or severe crash,
the high forces exerted on the frame and the
fork can lead to structural failure during sub-
sequent use. With our Crash Replacement
(CR) program we offer you the opportunity
to replace your damaged Canyon frame at a
greatly reduced cost. This offer is valid up to
three years after the date of purchase. You’ll
receive the same or a similar frame from our
current product range (without add-on parts
such as seat post, front derailleur or stem).
The CR-service is limited to the original owner
and to damages that compromise the func-
tionality of the bike. We reserve the right to
suspend this service if we detect that the
damage has been caused unreasonably.
In order to claim the CR-service, please con-
tact our service hotline by phone at +44 (0)
208 5496001 or by email.
For more details visit our website at
www.
canyon.com
Crash Replacement – damaged Canyon frames are replaced at re-
duced prices
i
For more information about the use,
read chapter
“Intended use”
.
WARRANTY ANd GUARANTEE
CRASh REPLACEMENT
