Instruction manual ZC621 / ZC921
14
Please keep this instruction manual for future reference
TROUBLESHOOTING
PROBLEM
POSSIBLE REASON
SOLUTION
Hood doesn’t turn on
No electrical supply
Power cord is damaged
Check the plug is connected
Check the main switch is turned on
Contact Caple Service
Poor airflow
Aluminium grease filters are clogged
Charcoal filters are clogged –
recirculating mode only
Clean the filters and replace when dry
Replace the charcoal filters
Hood is vibrating
Hood is not secured properly
Check the installation of hood. Tighten
mounting screws
Motor is running but there is no airflow Butterfly valve jammed
Contact Caple Service
Motor stops after a few minutes
High temperature safety device
activated
The hood is installed too close to the
cooking surface
The kitchen is not sufficiently ventilated
The hood must be at least 61cm from
the stove
Strong cooking smell
Fan speed is too low
Charcoal filters not installed
Use a higher setting
In recirculation mode charcoal filters
must be installed
Oil dripping onto hob
Aluminium grease filter saturated
Wash the aluminium grease filters
Whirring sound
Something in contact with fan blade
Contact Caple Service
Lights are working fan isn’t
Contact Caple Service
Fan is working but lights are not
Contact Caple Service
Guarantee and servicing
Before booking a service call read the troubleshooting table above. For more information on guarantee and service
conditions, please contact Caple Service on 0117 938 7420 or email service@caple.co.uk.
ZC921-621 - Instruction Manual.indd 14
20/11/2015 10:32
