21
Troubleshooting Guide
Symptom
Possible Cause
Solution
DC adapter is not plugged into
wall outlet?
Plug DC adapter into wall outlet
DC adapter cord is not
plugged into E-CZ500?
Plug DC adapter cord into E-CZ500 power socket
Console cable is not
connected?
Verify that console cable is connected properly
Console has no power
The computer is faulty?
Call the Keys Fitness service number
Check that the sensor magnet is correctly fitted and
passes in front of the sensor
Check that the gap between sensor and the magnet
is 3mm or less
Check that all the computer plugs and sockets are
correctly and firmly connected
Computer isn't receiving a
signal from the sensor?
Check that the computer wires are not damaged
The sensor is faulty?
If all above checks are okay, then replace sensor
Strides/Min or Speed
shows 0
The computer is faulty?
Call the Keys Fitness service number
Check that the pulse plugs are firmly inserted into
the sockets
Check to make sure that the batteries in the chest
strap are installed correctly
Replace the chest strap batteries
Check to see if the receiver is properly installed
Check to see if the chest strap is being properly
worn by user - if skin is extremely dry, then
moisten contact points on chest with water and try
again
No HR signal or incorrect
HR signal
Computer is receiving a faint
or intermittent pulse signal
If problem still exists then call the Keys Fitness
service number
Noise from motor
Symptoms include an
unusually loud noise coming
from the motor, which means
the gears are not meshing
correctly
Try reversing the resistance and try again. If this
fails, then replace the motor.
Error Messages
Your elliptical is equipped with a software package that enables error messages to be displayed
when there is a problem. The following error codes will be displayed in the console display
windows.
ERR 1
-
Brake Motor Error - Occurs if lower control board does not detect a signal from Brake
Motor.
ERR 2
- Left Stride Motor Error - Occurs if lower board does not detect a signal from the Left
Stride Motor.
ERR 3
- Right Stride Motor Error - Occurs if lower board does not detect a signal from the
Right Stride Motor.
ERR 6
- Left Stride Motor Lower Limit Switch error.
ERR 8
- Right Stride Motor Lower Limit Switch error.
ERR 11
- Communication error between the Lower Board and the Console.
To avoid possible damage to the elliptical and the possibility of injury, do not
operate the elliptical until the problem is corrected. Call CardioZone Customer Service
at (888) 340-0482.
