DRAFT
Page 13 of 19
What if I need more help?
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www.cardowireless.com/
or send us your question
to:
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10
Troubleshooting
Problem
Pairing process fails
Action:
1. Delete scala-rider from your paired device list in your phone (if it is listed)
2. Turn off the mobile phone and headset
3. Take out the battery of the phone (some phones have shown problems with pairing that
are solved only if the battery is temporarily removed)
4. Repeat the pairing process as shown in section 5.2.
Problem
Can’t answer phone calls or perform voice dialing by pressing the CTRL key
Action
1. Make sure your scala-rider headset is turned
ON and in standby mode while the blue light
indicator flashes slowly.
2. Verify that the Bluetooth function on your
phone is set to ON.
3. Verify that the scala-rider headset is the
correctly paired Headset to your mobile phone
4. Link the headset to the phone as described above in section 5.4.
5. Check definition or settings on your mobile phone.
6. Perform pairing process and check again.
Problem
Can’t answer phone calls using the VR feature
Action
1. Make sure the VR feature is enabled (see section 7 for more details)
2. Make sure you utter the word loudly after you hear the ringing on your headset.
Problem
I can't terminate ongoing calls using the Reject/Redial/End button
Action
It seems that your mobile phone supports the Bluetooth
headset
profile only and not the
handsfree
profile. Therefore you must use the CTRL button to answer or terminate calls
