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11
Troubleshooting
If the problem keeps occurring, please contact Care of Sweden or your local distributor.
Problem
Solution
The control unit
does not start
Check that the power supply has been connected to the mains supply.
Check that the LED on the power supply is showing green.
The user is
‘bottoming out’
CuroCell® M4:
Restart the control unit. See section 4.11.
Perform a further hand check (see section 4.6). If the gap is still too small,
raise the comfort setting in stages, be careful not to raise the setting too
high.
CuroCell® A4:
Restart the control unit. See section 5.11. The control unit will initiate an
automatic setting. Wait until the automatic setting is complete.
Perform a further hand check (see section 5.6).
CuroCell® IQ:
Restart the control unit. See section 6.9. The control unit will initiate an
automatic setting. Wait until the automatic setting is complete.
Perform a further hand check (see section 6.4).
The mattress
moves around
Check that the mattress is fastened to the bed frame with the straps
underneath (two at the head end and two on each of the long sides).
Some cells have
less air
This is normal with a Pulsating or Alternating mode, as the air supply
switches between alternating cells for a predetermined cycle period (one
cycle = 10–25 minutes).
The control unit
makes a noise;
vibrations can be
felt
Check how the control unit is hanging on the bed. Resonance can occur, in
parts of the bed. Remove the control unit and listen to find out if this
vibrations makes a difference. The problem may be resolved by putting
the control unit on a flat, steady surface or by placing a towel between the
control unit and bed.
Summary of Contents for CuroCell A4
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