Carlson Rugged Tablet RT4, User Manual

Page 1: ...www carlsonsw com Revision A1 September 10th 2020 USER MANUAL DRAFT ...

Page 2: ...nd product names used in this document are trade names trade marks or registered trade marks of their respective owners Changes to Carlson products Carlson Software reserves the right to improve change or modify its products and documentation without incurring any obligation to make changes to equip ment previously sold or distributed Issued August 2020 Disclaimer CARLSON SOFTWARE HAS MADE CONSIDE...

Page 3: ...y and Touchscreen 12 Keypad Features 13 LED Activity Indicators 14 Light Sensor 14 Connector Ports 15 SD Cards 16 Audio Features 17 Sensors 18 Bluetooth Wireless Communication 18 Wi Fi Wireless Networking 19 Power Management 20 Ctrl Alt Delete Function 22 RT4 is Locked Up 22 Chapter 3 Optional Features and Accessories 23 GPS GNSS 24 Camera 26 4G LTE Data Modem 26 ...

Page 4: ... and Recycling 43 Storing the RT4 and Battery Pack 44 Protecting the Touchscreen 44 Cleaning the RT4 45 Recycling the RT4 and Batteries 45 B Warranty and Repair Information 47 Limited Product Warranty 48 Complete Care Service Plans 51 C Warnings Regulatory Information Licensing 53 Product Warnings 54 Certifications and Standards 54 Licensing Information 54 D Specifications 61 ...

Page 5: ...accessories include a lithium ion battery pack AC wall charger hand strap connector port cover fine tip capacitive stylus and tether and foam tip stylus for use in wet conditions Optional features include a GPS GNSS receiver front and rear cameras a 4G LTE data modem and a RS 232 port Topic Page Overview 5 The Anatomy of the RT4 6 Perform Initial Tasks 8 Overview Introduction Chapter 1 Getting Sta...

Page 6: ...tery Door Lock External Device Attachment Point 1 of 3 on the back Storage Slot for Fine Tip Stylus Rear Facing Camera Lens 8 MP Keypad Power Key Ambient Light Sensor Front Facing Camera Lens 2 MP Protective Over molded Bumper all four edges Microphone one on each side Notification LEDs Touchscreen and Display Front and Back Features The Anatomy of the RT4 ...

Page 7: ...le Micro SIM Card Slot and Micro SD SDHC Card Slot underneath card retainer Battery Door Battery Compartment Docking Connection Hand Strap Attachment Point 2 on each side Flexible Card Retainer 12 VDC Power Input Jack USB 3 0 Host Full Size Audio Jack Storage Slot for Fine Tip Stylus Connector Port Protector ...

Page 8: ...d remove the door CAUTION The RT4 is not sealed against water and dust when the battery door is not installed 2 If you are using a micro SD card for additional memory or a micro SIM card with the Cellular Data Modem optional you can install them now before you install the battery pack or at another time If you do this make sure you replace the flexible card retainer before installation of the batt...

Page 9: ...pops into the locked position 5 Attach the appropriate plug for your country into the AC wall charger and plug it into a wall socket Plug the other end into the DC power jack on the RT4 Note Use the AC wall charger that came with the RT4 or another approved charger from Carlson Software 6 Charge the battery pack at room temperature 68 F or 20 C for 6 hours for the first charge While the battery pa...

Page 10: ...ow You can attach it to the right or left side of the tablet Stylus Tether 1 Attach one end of the stylus tether to the stylus 2 Push the free tether loop through one of the tether attachment points located on the side of any of the four corners of the RT4 3 Insert the stylus with the attached tether through this loop and tighten the loop 4 Place the stylus into the stylus storage slot located on ...

Page 11: ...c Page Display and Touchscreen 12 Keypad Features 13 LED Activity Indicators 14 Light Sensor 14 Connector Ports 15 SD Cards 16 Audio Features 17 Sensors 18 Bluetooth Wireless Communication 18 Wi Fi Wireless Networking 19 Power Management 20 Ctrl Alt Delete Function 22 RT4 is Locked Up 22 Overview Standard Features Chapter 2 Standard Features Contents ...

Page 12: ...ile Settings To adjust the touchscreen profile go to the Start menu and select Touchscreen Profiles Select the touch profile you want the screen optimized for Finger and Stylus default Finger Stylus Wet or Glove As the new profile loads a progress bar is shown Do not interrupt the loading process You can try different profiles to see which one works best Using the RT4 in Wet Conditions When using ...

Page 13: ... go to the Start menu and select Keypad At the bottom of the Keypad Buttons and Backlight panel is a slider that adjusts the keypad backlight brightness You can make the backlight brighter by moving the slider to the right or turn it down by moving the slider to the left Dimming the keypad backlight extends battery life when the RT4 is in use Keypad Features Programmable Keys Keypad Key Function W...

Page 14: ...nt or rear facing camera is in use The green and blue LEDs are in the same location They cannot be shown simultaneously These LEDs can be programmed by a developer Sample code is available upon request All units have an ambient light sensor located on the front of the RT4 in the upper right corner The light sensor dynamically adjusts the backlight on the display You can disable this process and ma...

Page 15: ...d replaceable To remove it pull it out of the ports then gently pull the curved rubber retainers out of the holes they are in Replace it by inserting the curved rubber retainers back into the holes See your sales representative if you need a new one Note The connector protector is not required to maintain the seal of the connectors or the tablet The connector protector is intended as a port dust c...

Page 16: ...removing the battery Failure to do so may cause loss of data or damage to the tablet EXCEPTION If your tablet has an internal battery this caution does not apply You can safely remove the removable battery while the unit is running 3 Remove the battery pack by pulling up on the black tab on the battery pack 4 An image on the battery compartment label shows the correct location and orientation for ...

Page 17: ...n to mono audio files and watch video For stereo audio use Bluetooth headphones or HDMI output from the optional dock Microphone Use the microphones to record audio notes or include sound in a video using the camera option Built in microphones can also be used for Skype calls Audio Jack The audio jack supports a stereo headset or headset microphone combination with 3 5 mm connections ...

Page 18: ...ronment the RT4 is being used in 1 Open an app that uses the compass 2 Move the RT4 around in the air so that it is oriented in different directions and angles An effective way to assure this is properly done is to move the RT4 back and forth in a sideways figure 8 for approximately 30 seconds Bluetooth Wireless Communication The RT4 has built in Bluetooth wireless technology allowing you to conne...

Page 19: ...sleep or hibernate mode Bluetooth turns off to save battery power The connection is resumed once it powers back on The RT4 has built in Wi Fi wireless networking to connect to the internet or an office network Connecting to a Wi Fi Network To use Wi Fi you need to be in range of a Wi Fi access point to make a connection When Wi Fi is turned on the default the RT4 automatically starts scanning the ...

Page 20: ...ment To find out how much battery life you have left tap on the battery icon at the bottom of the desktop screen The amount of charge left as a percent and the status of each battery is shown The cumulative amount of battery life left for installed batteries and the approximate amount of time battery power will last is also shown The amount of time left varies depending on what you are doing with ...

Page 21: ...r button for 20 seconds This disconnects the batteries from the system 3 Take out the removable battery and store it in a cool dry location 4 When you are ready to power on the RT4 replace the battery pack Plug in the AC wall charger and connect it to the RT4 BEFORE you power it on CAUTION Only use batteries designed for the RT4 from an approved vendor Use of non approved batteries may void your p...

Page 22: ...n for five seconds to see if that solves it If that doesn t work hold it down for 10 seconds This causes a hardware shut off Press the power button again to power it on If 10 seconds doesn t work hold the power button down for 20 seconds Batteries are forced to electrically disconnect from the tablet causing a complete shut down The tablet cannot be powered on again until it is plugged in with the...

Page 23: ...the RFID reader The NEO M8T GNSS receiver with external antenna is not available in combination with the barcode imager or the RFID reader Topic Page GPS GNSS 24 Camera 26 4G LTE Data Modem 26 Barcode Imager 28 Pistol Grip 32 RFID Reader 33 RS 232 Port 36 Office Docking Station 38 Vehicle Dock 41 Battery Charger 42 Overview Optional Features and Accessories Chapter 3 Optional Features and Accessor...

Page 24: ...he GNSS receiver will use the internal GNSS antenna GPS GNSS Support Integrated GPS GNSS Support in Windows The Windows operating system provides built in support for GPS GNSS devices As part of that support the Windows Sensor and Location platform provides a standard way for GPS GNSS information to be made available to applications that have been designed using the Windows Sensor and Location app...

Page 25: ... GNSS A screen like the following is shown Tap on the gear icon to go to the configuration screens Configure the receiver for your application Note On the Advanced configuration screen there is a Factory Reset option GPS GNSS Accuracy The GPS GNSS antenna is at the top under the notification LEDs It is intended to work in both portrait and landscape view Do not put your hand or another object over...

Page 26: ... service providers in North America Europe and many other regions of the world Set up a Data Account with a Wireless Provider Contact a wireless provider to set up data service for the cellular data modem and obtain an account and micro SIM card You need to provide the following information when setting up an account 1 Billing Information and business ID such as your Federal Tax ID or VAT number 2...

Page 27: ...emove the battery pack by pulling up on the black tab on the front of the battery pack 4 An image on the battery compartment label shows the correct location and orientation for the SIM card slot on the left Pull the flexible card holder back out of the way Push the card into the slot to insert it 5 Push the flexible card holder back into place covering the card slots 6 Replace the battery pack an...

Page 28: ... Aim the imager towards a barcode Tap Scan on the screen or press the scan button on the keypad p2 is the default When a red aiming LED appears place it on or near the barcode After a successful scan the Scan Symbology Type and Scan Data are shown on the screen Barcode Menu Select the menu symbol in the upper left hand corner of the home screen or swipe the screen from left to right to see the men...

Page 29: ...codes 1 Minimize the Barcode Connector utility 2 Open an application or document to receive the barcode data and put the cursor where you want the data to be placed 3 The barcode imager is located on the top of the RT4 when in portrait mode Aim the barcode imager at the barcode 4 The distance required between the barcode and RT4 varies depending on the barcode being read There is a red aiming LED ...

Page 30: ... default settings Follow these steps 1 Launch Barcode Connector 2 Scan the Set Factory Default barcode shown here Code 39 Code 128 UPC A 3 Use the Reset Settings button on the User page of the Barcode Connector to restore the settings of the Barcode Connector program 4 Close the Barcode Connector program 5 Launch Barcode Connector and verify that correct functionality has been restored ...

Page 31: ...Page 31 Carlson Software DRAFT Aztec Maxicode MicroPDF417 QR Code Sample Barcodes 1D Barcodes ...

Page 32: ...ng up 2 Line up the three screw holes and contacts on the Pistol Grip with these items on the RT4 3 Use the three screws included with the Pistol Grip to attach it to the RT4 4 Use the Barcode Connector software discussed earlier in this chapter as described 5 The trigger has two stages Pull it halfway back to turn the laser on and aim the barcode imager at the barcode Pull it back fully to read t...

Page 33: ...Hold the RT4 with the display facing you and an RFID tag directly away from the back of the RT4 Tap Scan on the screen After a tag is successfully read the Scan Data is shown on the screen RFID Connector Menu Select the menu symbol in the upper left hand corner of the home screen or swipe the screen from left to right to see the menu you can do this from any screen in the application This menu giv...

Page 34: ...e module The maximum power level is determined by what region the RFID is configured for For America it is 20 dBm for the EU and Australia it is 24 dBm You may specify higher power levels up to 27 dBm but the radio may have to remain off for a period of time between scans Worst Case Off Time If the power is set higher than the regulatory threshold 20 or 24 dBm this shows the maximum amount of time...

Page 35: ...er When this is set the RFID data sometimes including prefix suffix data is placed in the copy buffer and then a Ctrl V is simulated to paste the data wherever the user has focus Caution The data is left in the copy buffer so if sensitive data is being scanned use individual keystrokes This method is much more snappy Use individual keystrokes When this is set every character including prefix suffi...

Page 36: ...nger range if held in the right orientation For the EU and Australia When the RFID is in use cellular is disabled If you have a cellular connection and you hit the scan button for RFID the cellular connection will disappear for 10 20 seconds RS 232 Port An RS 232 9 Pin D Sub connector is an option for the RT4 Depending on the factory configuration it will provide either 5 VDC or 12 VDC on pin 9 Th...

Page 37: ...se the setting to power down when it is not going to be used Note Power consumption during sleep is higher when the RS 232 hardware is powered up Configure RS 232 Signals Select Always enabled to have the RS 232 output signals driving and input signals enabled when the RT4 is running or in sleep mode Select Disabled during sleep to have the RS 232 output and input signals disabled automatically wh...

Page 38: ... 9 a power supply 5 VDC or 12 VDC depending on model The power supply remains off until the user application opens the COM port and asserts the DTR signal When the DTR signal de asserts the power supply turns off again Check Disable power supply during sleep to cause the power supply to automatically turn off when the tablet is in sleep mode This can allow the RS 232 device to conserve battery pow...

Page 39: ...AC wall charger provided with your RT4 A 45 W charger is available as an option and we recommend this charger if you are using the dock as an office computer with several peripheral functions The 30 W AC wall charger might not provide enough power to charge the batteries and run the RT4 2 Plug in the cables for your desired setup 3 If a hand strap is covering the pin contacts on the RT4 unhook one...

Page 40: ...freestanding It can also be mounted to a surface like a desk or shelf There are keyhole slots on the bottom for this purpose Ethernet Specifications 10 100 1000 Mbps twisted pair Ethernet IEEE802 3 802 3u 802 3ab 10BASE T 100BASE TX and 1000BASE T Manages twisted pair crossover detection and correction Full duplex and half duplex capability only full duplex operation at 1000 Mbps Maintenance and E...

Page 41: ...nting application Note There is a powered version and a non powered version Vehicle Dock Features A locking mechanism with a unique key duplicates can be made for fleets Powered dock 12 VDC power port vehicle charger and USB 2 0 port host Four holes and screws for attachment to a mounting system details follow Mounting System The Vehicle Dock does not attach directly to a vehicle The dock attaches...

Page 42: ...pops out Lift the lock bar and remove the RT4 Battery Charger The Battery Charger is an optional accessory allowing you to charge spare battery packs for the RT4 How to Use the Battery Charger Batteries charge best at room temperature about 68 F or 20 C Batteries will not charge or might charge slowly at temperatures below 32 F 0 C or above 122 F 50 C Power the Battery Charger by using the AC wall...

Page 43: ...apter to properly maintain and recycle the RT4 Topic Page Storing the RT4 and Battery Pack 44 Protecting the Touchscreen 44 Cleaning the RT4 45 Recycling the RT4 and Batteries 45 Overview Storage Main tenance and Recycling A Storage Maintenance and Recycling Contents ...

Page 44: ...re the data for extended periods Storing the RT4 for More than Two Weeks To store the tablet for two weeks or more complete the following steps 1 Charge the battery pack 30 to 50 percent 2 Close all running programs and turn off the tablet 3 Remove the battery pack 4 If you have an internal battery pack press and hold the power button for 20 seconds to disconnect it 5 Place the battery pack in a c...

Page 45: ...ice including automotive brake cleaner isopropyl alcohol carburetor cleaner and similar solutions If you are uncertain about the strength or effect of a cleaner apply a small amount to a less visible location as a test If any visual change becomes apparent promptly rinse and wash with a known mild cleaning solution or with water Recycling the RT4 and Batteries When the RT4 and Li Ion battery packs...

Page 46: ...46 Page Carlson RT4 User Manual ...

Page 47: ...Page 47 Carlson Software DRAFT Topic Page Limited Product Warranty 48 Complete Care Service Plans 51 B Warranty and Repair Information Contents ...

Page 48: ...s and workmanship under normal intended use for a period of ninety 90 days from the date of shipment User replaceable battery packs User documentation Accessories Warranty Exclusions This warranty shall not apply if i the product has been set up improperly or has been improperly installed or calibrated ii the product is operated in a manner that is not in accordance with the user documentation iii...

Page 49: ...performance dealing or usage of trade JS specifically makes no warranties as to the suitability of its products for any particular application JS makes no warranties that its products will meet your requirements or will work in combination with any hardware or applications software products provided by third parties the operation of its products will be uninterrupted or error free or all defects i...

Page 50: ...nection with a warranted product be limited in the maximum amount to the original purchase price Governing Law This warranty is governed by the laws of Utah U S A and excludes the United Nations Convention on Contracts for the International Sale of Goods The courts of Utah shall have exclusive personal jurisdiction in case of any disputes arising out of or in connection with this warranty Warranty...

Page 51: ... Our policy is that we will do what is best and most beneficial for our customers and company Complete Care Service Plans We offer service plan options that provide additional benefits through participating repair centers Services include Service plan coverage up to five years from the original product ship date Up to a 50 discount on all charged repairs Expedited repairs and return shipping at no...

Page 52: ...go to the Start menu and select Device Info The serial number is located inside the battery compartment as well Note Before opening the battery door and removing the battery see the proper procedure in Chapter 2 Power Management Name and shipping address of company university agency Best contact method phone fax email cell mobile Clear highly detailed description of the repair or upgrade Credit ca...

Page 53: ...Page 53 Carlson Software DRAFT Topic Page Product Warnings 54 Certifications and Standards 54 Licensing Information 54 C Warnings Regulatory Information Licensing Contents ...

Page 54: ...rd Only use the battery for the system for which it is specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow metallic conductive objects to contact battery terminals Replace the battery only with anot...

Page 55: ...lace anything on the wall charger cord or any of the other cables Arrange them so that no one may accidentally step on or trip over them Do not pull on a cord or cable When unplugging the wall charger from the electrical outlet pull on the plug not the cord The AC wall charger must be approved by Juniper Systems have an output rating of 12 VDC and a minimum 1 67 A and be certified or listed by a n...

Page 56: ...e protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interfere...

Page 57: ... the device Canadian regulations restrict the use of channels in the band 5150 MHz to 5250 MHz to indoor use only When this product is connected with an access point that is operating in this frequency range or when using ad hoc mode the use of this product is restricted to indoor use only Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licenc...

Page 58: ...with by a CE marked wall charger provided by the manufacturer Cables connecting to the USB host port must use a ferrite core bead on the cable The ferrite core must be placed on the cable near the end that connects to the RT4 Declaration of Conformity The Declaration of Conformity for CE Marking is available at http www junipersys com doc Licensing Information This Product is licensed under the AV...

Page 59: ...es may be obtained from Dolby Any use of this product in any manner other than personal use that complies with the MPEG 2 standard for encoding video information for packaged media is expressly prohibited without a license under applicable patents in the MPEG 2 patent portfolio which license is available from MPEG LA LLC 6312 S Fiddlers Green Circle Suite 400E Greenwood Village Colorado 80111 U S ...

Page 60: ...60 Page Carlson RT4 User Manual ...

Page 61: ...Page 61 Carlson Software DRAFT Topic Page Specifications 62 D Specifications Contents ...

Page 62: ...dscape orientation with automatic screen rotation TOUCH SCREEN Projected capacitive multi touch interface for use with gloves small tip stylus and in wet conditions Optically bonded for increased visibility and strength Chemically strengthened Dragontrail High lon Exchange HIE cover glass for excellent impact and scratch resistance KEYBOARD Adjustable LED backlit keys Four way directional navpad W...

Page 63: ...nge Bluetooth Smart Ready wireless technology v5 0 EDR Class 1 5 BLE support Wi Fi 802 11 a b g n ac 2 4 GHz and 5 GHz 4G LTE CELL and GEO CELL models CAMERA Rear 8 MP with LED illumination Front 2MP Juniper Geotagging embed photo with date time and GNSS position GPS GNSS GEO CELL MODELS 2 to 5 meter typical accuracy uBlox NEO M8N GNSS receiver and integrated antenna Integrated real time SBAS rece...

Page 64: ...ethod 501 5 High Temperature Method 502 5 Low Tem perature Method 503 5 Temperature Shock Method 506 5 Rain Method 507 5 Humidity Method 510 5 Sand and Dust Method 512 5 lmmersion Method 514 6 Vibration Method 516 6 Shock WARRANTY 2 Year Warranty Service Plans Available STANDARD ACCESSORIES Standard removable battery AC wall charger with international plug kit Capacitive small tip stylus w tether ...

Page 65: ...Page 65 Carlson Software DRAFT ...

Page 66: ...Carlson Software Inc 33 East Second Street Maysville KY 41056 USA 800 942 2540 info carlsonsw com www carlsonsw com ...