MASTERseries Release 6.01 - Quick Start Guide
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Preface
Warranty
Carrier Access warrants to BUYER that Product Hardware will be free from substantial defect in material and
workmanship under normal use in accordance with its Documentation and given proper installation and maintenance
for period of two years from the date of shipment by Carrier Access.
Carrier Access warrants that the Licensed Software, when used as permitted under its License Terms and in
accordance with the instructions and configurations described in the Documentation (including use on Carrier
Access product or a computer hardware and operating system platform supported by Carrier Access), will operate
substantially as described in the Documentation for a period of ninety (90) days after date of shipment of the
Licensed Software to BUYER.
This warranty shall not apply to Products or Software that have been either resold or transferred from BUYER to any
other party. Any such transfer voids the above warranty and related licenses. Carrier Access offers expanded product
care beyond what is covered by the warranty through different support plans. The plans are designed to maximize
network availability through advance replacement for defective equipment. Please contact your Carrier Access
representative for support program details.
Warranty Procedure
BUYER must promptly notify Carrier Access of any defect in the Product or Software and comply with Carrier
Access' return/repair policy and procedures. Carrier Access or its agent will have the right to inspect the Product or
workmanship on BUYER's premises. With respect to a warranty defect in Product hardware reported to Carrier
Access by BUYER during the warranty period, Carrier Access, as its sole obligation and BUYER's exclusive remedy
for any breach of warranty, will use commercially reasonable efforts, at its option, to:
a. repair, replace, or service at its factory or on the BUYER's premises the Product, or component
therein, or workmanship found to be defective so that the Product hardware operates substantially
in accordance with Carrier Access Documentation; or
b. credit BUYER for the Product in accordance with Carrier Access's depreciation policy.
With respect to a warranty defect in the Licensed Software reported to Carrier Access by BUYER during the 90-day
software warranty period, Carrier Access, at its own expense and as its sole obligation and BUYER's exclusive
remedy for any breach of the software warranty, will use commercially reasonable efforts to, at its option,
a. correct any reproducible error in the Licensed Software, or
b. replace the defective Licensed Software, as follows: Should a Severity 1 or 2 warranty defect with
the Software occur during the 90-day warranty period, Carrier Access will provide, in its sole
determination, either
1. software to resolve the defect to be downloaded into the affected units by the BUYER or
2. a documented workaround to address the issue.
Severity 1 issues are failures of the Licensed Software to comply with the Carrier Access software
specifications and that completely or severely affect the Carrier Access Product and its traffic or service
capacity, or maintenance or monitoring capabilities.
Severity 2 issues are failures of the Licensed Software to comply with the Carrier Access software
specifications and that result in a major degradation of the Carrier Access Product so as to impact its system or
service performance, or significant impairments to network operator control or effectiveness. Should a Severity
3 warranty defect with the Licensed Software occur during the 90-day warranty period, Carrier Access will
provide assistance to Buyer to determine if a solution or workaround will be provided in a subsequent software
release following the reported issue.
Severity 3 issues are defined as failures of the Licensed Software to comply with the Carrier Access software
specifications but that do not significantly impair the function or service of the Carrier Access Product or the
system.
Determination of Severity 1, 2 or 3 shall be made solely by Carrier Access following receipt of the reported
problem. Refurbished material may be used to repair or replace the Product. BUYER shall bear the risk of loss
for Products or Software returned to Carrier Access for repair, replacement, or service, and the same must be
shipped pre-paid by BUYER.
