9
TROUBLESHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSE
SUGGESTED REMEDY
No power to unit
Not plugged in or circuit breaker
tripped
Check or reset circuit breaker
Connect to proper receptacle
Power cord damaged
Check - replace if required
Power switch damaged or defective
Check - replace if required
Food dries out too
quickly
Operation where product temp is too
high
Check product temps going into hold-
ing cabinet
Thermostat incorrectly set or defective Check proper operation or calibration
of thermostat
Unit is on, motors
are running but no
heat
Internal wiring error
Call service technician
Element hi-limit trip /defective
Call service technician
Takes too long to
get to temperature
Improper voltage
Call service technician to verify in-
coming voltage matches cabinet
specifications.
Unit is hot
but low or no airflow
Internal wiring error
Call service technician
Circulation motor has quit
Call service technician
Improper voltage
Call service technician to verify in-
coming voltage matches cabinet
specifications.
NOTE:
The technical content of this manual,
including any wiring diagrams, schemat-
ics, parts breakdown illustrations and /
or adjustment procedures, is
intended
for use ONLY by qualified technical
personnel
.
NOTE:
For warranty service, call Carter-Hoffmann
direct at 800-323-9793
or email
technicalservice@carter-hoffmann.com
for authorization, we will dispatch the near-
est authorized service agency.
