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a)
Spare parts
b)
Design elements of the device
c)
Arrival of an authorized CASTEX service technician to correct defects.
2.
The warranty for the device, sold outside the RP, covers only spare parts, unless otherwise
specified.
3.
The warranty does not cover defects caused by:
a)
wear, abuse, overload, improper installation or failure to carry out regular
maintenance.
b)
customer's negligence or conduct inconsistent with the instructions in the user's
manual.
c)
failure to comply with the operating instructions, failure to comply with the frequency
of maintenance work specified by the manufacturer, poor power source (rotating
field, rated voltage, etc.) or improper use (overload, installation outside the closed
building, technical changes) or improper installation.
d)
Damage to the equipment due to fire, flood, lightning or other natural disasters, wars,
civil unrest, accidents, power grid surges, improper electrical connections, mechanical
damage to varnish, corrosion caused by pressurised washing or discontinuation of
maintenance or lack of purification.
4.
CASTEX is not responsible for damage to the equipment during transport (in case the
transport is not outsourced by CASTEX). The Recipient is obliged to check the visual
condition of the device and in case of defects the Recipient is obliged to immediately report
this fact to CASTEX or the Distributor. Please write down the damage report with the
Courier delivering the device at the time of delivery.
5.
In the event of damage to the equipment during the warranty period, the Guarantor will
provide a free repair or replacement of the damaged parts after checking the validity of
the complaint. The repair time shall not exceed 30 days from the date of written or e-mail
notification of the failure.
6.
Specialist repairs requiring components to be brought in from abroad: in this case, the
repair time can be extended by another 30 working days. The method of repair is
determined by the Guarantor.
7.
Devices that require adjustment or maintenance from time to time, as described in the
device manual, may be performed by the User, unless otherwise stated in the manual.
8.
Any damage caused by the operation and maintenance of a device not in accordance with
the instructions, improper transport, operation of the device in climatic conditions not in
accordance with the instructions or other causes caused by the User may be repaired at
his expense.
