16
Ques7ons
and
quick
check
Problem
Possible
causes
and
What
to
do
The
hob
cannot
be
turned
on.
No
power.
Check
the
connec3on
to
the
power
supply
and
make
sure
it
is
switched
on.
Check
whether
there
is
a
power
outage
in
your
home
or
area.
If
you
’
ve
checked
everything
and
the
problem
persists,
call
a
qualified
technician.
The
touch
controls
are
unre-
sponsive.
The
control
panel
is
locked
by
Child
lock
func3on.
Unlock
the
controls.
See
sec3on
‘
Using
your
hob
’
for
instruc3ons.
The
touch
controls
are
diffi-
cult
to
operate.
There
may
be
a
slight
film
of
water
over
the
controls
or
you
may
be
using
the
3p
of
your
finger
when
touching
the
controls.
Make
sure
the
touch
control
area
is
dry
and
use
the
ball
of
your
finger
when
touching
the
controls.
The
glass
is
being
scratched.
Rough-edged
cookware.
Unsuitable,
abrasive
scourer
or
cleaning
products
be-
ing
used.
Use
cookware
with
flat
and
smooth
bases.
See
‘
Choosing
the
right
cookware
’
.
See
‘
Care
and
cleaning
’
.
Some
pans
make
crackling
or
clicking
noises.
This
may
be
caused
by
the
material
of
your
cookware
(layers
of
different
met-
als
vibra3ng
differently).
This
is
normal
for
cookware
and
does
not
indicate
a
fault.
The
induc3on
hob
makes
a
low
humming
noise
at
some
certain
power
seJng.
This
is
caused
by
the
technology
of
induc3on
cooking.
This
is
normal,
but
the
noise
may
quiet
down
or
disappear
completely
when
you
change
the
power
level
seJng.
Fan
noise
coming
from
the
induc3on
hob.
A
cooling
fan
is
built
in
your
induc3on
hob
which
prevent
the
electronics
from
overhea3ng.
It
may
con3nue
to
run
even
aMer
you
’
ve
turned
the
induc3on
hob
off.
This
is
normal
and
needs
no
ac3on.
Do
not
switch
the
power
to
the
induc-
3on
hob
off
at
the
wall
while
the
fan
is
running.
Pans
do
not
become
hot
and
appears
in
the
dis-
play.
The
induc3on
hob
cannot
detect
the
pan.
Check
the
pan
base
size,
if
it
is
too
small
for
the
cooking
zone
or
not
properly
centered.
Use
cookware
suitable
for
induc3on
cooking.
See
sec3on
‘
Choosing
the
right
cookware
’
.
Centre
the
pan
and
make
sure
that
its
base
matches
the
size
of
the
cooking
zone.