19
Problem
Could be Caused By
Could be Solved By
Water Will Not Balance
Well, Untreated Municipal, Softened, or
Old Water
S
eek
L
ocaL
P
rofeSSionaL
a
SSiStance
.
The manufacturer
does not recommend filling the spa with well, untreated
or softened water.
Cloudy Water
Dirty Filter
Replace Filter
Excessive Organic Matter
Add Shock
Bacteria on Cover Dripping into Spa
Clean Cover with Approved Cleaner
Improper Sanitization
Add Sanitizer
Suspended Organic Matter
Clean or Replace Filter, Add Shock, Run Jets
End of Water Life / Calcium pH
Imbalance
Drain & Refill Spa, Replace Filter
Green or Brown Water
Excessive Metal /Algae
Add Metal Sequestering Agent
Excessive Foam
Accumulation of oil, cosmetics and
detergent
Add Defoamer
Clean or replace filter
Run extra rinse cycle when washing swim wear
Water has Bad Smell
Excessive Organic Matter - Bacteria
Growth
Add Shock
Improperly Sanitized
Add Sanitizer
Low pH
Adjust pH
Chloramines
Add Oxidizing Shock
Smells Musty
Bacteria Growth
Add Shock. If the problem persists, perform Spa
Decontamination
Ring Around Spa
Build Up of Oil & Dirt
Wipe surface with cloth, drain and refill spa.
Algae
High pH / Leaving Cover Off
Add pH Reducer
Low Sanitizer Level
Add Shock & Sanitizer
Eye or Skin Irritation and/or
Rash
Improper Sanitation
Test Water. Add Shock & Sanitizer as Needed
Combined Chlorine
Add Water Causing Sanitizer Levels to Drop
Too Much Chlorine
Clean or Replace Filter
Dirty Filter or pH Imbalance
Clean or Replace Filter
Stains on Acrylic Surface
High Alkalinity or Low pH
Adjust Alkalinity and pH Accordingly
High Mineral Content
Use Stain & Scale Reducer
High Metal Content
Use Metal Sequestering Agent
Scale Build Up
High Calcium Levels
Adjust Alkalinity; Use Stain and Scale Reducer
Troubleshooting Water Chemistry
