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Spa Troubleshooting Guide
THE FIRST STEP IN THE TROUBLESHOOTING PROCESS IS TO CHECK THE TOPSIDE CONTROLS FOR DIAGNOSTIC MESSAGES.
If you do not see the solution to your problem , please call your local dealer for assistance.
Always turn the GFCI “off” before servicing or draining your spa.
Problem
May be Caused By
Might Be Solved By
LED Display is blank
Power is off or fuse is blown
Reset GFCI and Main Service. Replace blown fuses
Spa Will Not Power Off
Spa is heating
Lower temperature settings
Spa is filtering
Normal function of spa
Spa Leaking
Loose unions
Hand tighten unions
GFCI Tripping
Improper wiring
Get Electrician to check neutral wiring connections at GFCI
Pump(s) Not Working
Air Lock
Bleed the pump(s)
Pump Cycle has ended
Press button to turn pump on
Slice Valves Closed
Open Slice Valves
No Power
Check pump connection in spa control box
Blockage in line
Clear obstructions in filter assemblies
Pump(s) run hot
Pump running dry
Call your local dealer.
Flow restricted
Remove debris from filter basket and suction valves.
Pump Surges
Water level too low
Add water
Blockage or restriction
Empty filter basket and clean suction drain covers
No or Low Heat
Spa is at correct temperature
Normal function of spa
Operating Mode
Check to be sure the spa is not in Economy Mode
Temperature Setting
Check LED display to see if Heater Icon is illuminated
Breaker(s) off
Reset GFCI and Main Breaker
Dirty Filter
Change filter
Air Lock or Closed Slice Valve
Make sure slice valves are open and pumps are not air locked
Improper Line Voltage
Have an electrician check voltage
Heats, but not High Enough
Thermostat turned down
Increase temperature setting
Dirty filter
Change filter
Slice valve closed
Open slice valves
Spa cover shifted
Reposition spa cover
Over Heat Message on LED
Filtration settings
Reduce number and duration of filtration cycles
Outside temperature high to allow
cooling
Temporarily remove cover and/or add cold water
Lights Don’t Work
Bulb or fuse burned out
Replace bulb or fuse
Loose, dirty connection
Check light connections
Jets Don’t Work
Air lock in pump(s)
Bleed pump(s)
Slice valve(s) closed
Open slice valves
Diverter valve closed
Rotate diverter until desired pressure is achieved
Jet Closed
Rotate outer rim of jet clockwise to open
Dirty Filter
Change filter
Low Water Flow
Spa heating or filtering
Normal spa function
Diverter valve position
Rotate diverter valve to increase flow
Air valve closed
Rotate air valve to open
Dirty filter
Clean or replace filter
Slice valve(s) closed
Open slice valves
Improper Line Voltage
Have an electrician check voltage
