21
Spa Warranty Policies and Procedures
Important Notice: The following are not actual warranties, but detailed descriptions of our warranty policies and procedures. Certain exclusions and
disclaimers may apply to these descriptions. Be sure you read and understand the spa warranty. These policies and procedures are subject to change at
any time and without notice. Throughout this document, Catalina Spas shall be referred to as the “MANUFACTURER”. Each spa warranty is given to the
original consumer only and terminates upon transfer of ownership. Any commercial applications are excluded from all warranties.
Labor Warranty
Labor is described as the work completed by a technician. MANUFACTURER will be responsible for the costs associated for labor for all warranty
repairs for twelve (12) months from the original date of purchase, not to exceed fifteen (15) months from the MANUFACTURER’S original ship date. THIS
WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE
EXCLUDED FROM THIS WARRANTY. It is the responsibility of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER is not
responsible for any cost associated with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost
of shipping of parts under the terms of this warranty agreement.
Warranty Procedures
THE CATALINA SPAS WILL WORK TOWARD RESOLVING YOUR WARRANTY REQUEST AS QUICKLY AS POSSIBLE. TO ENSURE THE EFFICIENT
PROCESSING OF YOUR WARRANTY CLAIM, PLEASE FOLLOW THESE STEPS:
1. The MANUFACTURER relies upon the dealer to assist in warranty claims and how best to work toward the consumer’s satisfaction. Consumers with
questions concerning a claim should call their dealer for assistance.
2. To determine the validity of a warranty claim, the dealer may need to submit to Catalina Spas the proof of purchase, photographs of the spa, wiring
configurations, components and the surrounding area where the spa is supported. Catalina Spas will determine the proper solution for repairing the spa.
Warranty requests must include the following information:
* Spa Model
* Name & Address
* Spa Serial Number
* Phone number of Dealer
* Date of Delivery
* Dealer Name
* Date of Installation
* Date of Purchase
* Photographs of the area of concern * Thorough Description Problem
MOST OF THIS INFORMATION IS ON THE ORIGINAL PURCHASE INVOICE.
3. Upon receipt of all of the requested information, Catalina Spas will evaluate it and decide how the claim will be resolved. Repair or replacement is at
the MANUFACTURER’S discretion. In all situations, a repair is considered the appropriate course of action. If the spa cannot be repaired in the field and
must be returned to the factory, approval must be obtained from Catalina Spas. Cost for removal of the defective spa, delivery and installation of the
replacement spa are the responsibility of the consumer and will not under any circumstances be covered by the MANUFACTURER. It is the responsibility
of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost associated with making spa accessible
for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement.
4. Partial documentation submissions will not be considered and do not constitute filing a warranty claim. MANUFACTURER is not responsible for delays
caused by failure to submit all of the information in a timely manner.
Surface Warranty
The spa surface is defined as the exposed material finish. The MANUFACTURER warrants the spa surface to be free from defects in material and
workmanship, such as blistering, cracking, or delamination, under normal use and maintenance for a period of five (5) years from the original date of
purchase, not to exceed 63 months from the MANUFACTURER’S original ship date.
The spa must be placed on a level concrete slab sufficiently engineered to support the entire length and width of the spa when filled to capacity. Standard
building practices must be followed. Damage caused by failure to have a properly leveled and supported foundation under the spa is not covered under
warranty. The MANUFACTURER does not warrant against problems associated with prolonged standing water, prolonged exposure to sunlight and/or use
of any sanitation or ozone system not approved by the MANUFACTURER. Damage to the spa surface caused by leaving the spa uncovered and/or empty
of water with direct exposure to sunlight will terminate this warranty. Any alteration to any system, including but not limited to electrical, plumbing, or
mechanical, improper water chemistry, or any other problems caused by any external source are not covered under warranty. Other exclusions may apply.
Normally, problems associated with material and workmanship can and will be repaired. If the spa surface is repaired, the repair is limited to the
affected area only, and there is no guarantee against discoloration or fading. The decision to repair will be made by the MANUFACTURER and its field
representative after review of the facts, pictures, or any other data presented by the dealer or the consumer. In all cases, pictures of the affected area
and foundation of the spa must be provided before any decisions to repair or replace will be made. In the unlikely event a spa is replaced, all warranties
(including but not limited to shell, acrylic, equipment and plumbing) date back to the original date of purchase. If it is determined that the shell is to be
replaced, the same conditions and terms as outlined in the shell warranty section apply. It is the responsibility of the spa owner to ensure that the spa is
accessible for repairs. MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs. If parts are required for repair,
MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement.
Structural Support (Fiberglass) Warranty
The MANUFACTURER warrants the structural support or fiberglass to be free from defects in material and workmanship under normal use and
maintenance for a period of ten (10) years from the original date of purchase, not to exceed 123 months from the MANUFACTURER’S original ship date.
Damages to the spa structure and frame, including but not limited to dry rot that occurs as the result of failure to reinstall or replace damaged cabinet, wet
rot that is occurs as the result of prolonged exposure to standing water, damage that occurs as the result of relocation after initial installation, insect or
rodent damage, neglect, misuse, abuse, improper care or maintenance, or Act of God will not be covered under this warranty. This is not an all inclusive
list. The spa must be placed on a level concrete slab sufficiently engineered to support the entire length and width of the spa when filled to capacity.
Standard building practices must be followed. Damage caused by failure to have a properly leveled and supported foundation under the spa is not covered
under warranty. Any alteration or any other problems caused by any external source are not covered under warranty. Normally, problems associated with
material and workmanship can and will be repaired. If the spa structure and frame are repaired, the repair is limited to the affected area only. The decision
to repair will be made by the MANUFACTURER and its field representative after review of the facts, pictures, or any other data presented by the dealer or
the consumer. In all cases, pictures of the affected area and foundation of the spa must be provided before any decisions to repair or replace will be made.
In the unlikely event a spa is replaced, all warranties (including but not limited to shell, acrylic, equipment and plumbing) date back to the original date of
purchase. If it is determined that the structural frame is to be replaced, the same conditions and terms as outlined in the structural frame warranty section
apply. It is the responsibility of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost associated
with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms
of this warranty agreement.
Manufacturer’s Limited Warranty for Catalina Spas
