Cayan VX520, Installation Manual

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VX 520

Installation Guide

Included:

• Ethernet cable

• Power cord

• Phone jack

• One roll of paper

• Warranty paperwork

TECHNICAL SUPPORT • 

800.941.6557

I need to change the date or time on the terminal

1)  From the SoftPay home

screen, press Enter. 

(The SoftPay home

screen displays the Sale,

Refund, and Void options.)

2) Press F2 (Setup).
3)  Type the password as 

follows:
a) On the keypad, press

1, Alpha, Alpha, 6, 6, 8, 3, 1.
b) Press Enter.

4)  Press the leftmost purple

key four times. 

Datawire 1007/1008 error

The terminal is prompting for a server number when 

I don’t want it to, or it is not prompting for a server 

number when I want it to.

1) From the SoftPay home

screen, press Enter on the

keypad. (The SoftPay home

screen displays the Sale,

Refund, and Void options.)

2) Press F2 (Setup).
3) Type the password as

follows:
• On the keypad, press 1, 

Alpha, Alpha, 6, 6, 8, 3, 1. 

• Press Enter.

4)  Press the leftmost purple key.
5) Press F1 (Terminal)
6) Press F2 (Next) nine times.

Power Fail Recovery

This error occurs if the terminal loses power during a transaction. 

To clear the error, complete the following steps:
1)  From the Power Fail Recovery screen, press Enter.
2) Press F1 (Yes). 

The terminal does not detect cards – the screen shows 

“Commserver SoftPay”
SoftPay home screen needs to be active to process cards. 

(The SoftPay home screen displays the Sale, Refund, and 

Void options.)
• Press F3 (SoftPay – FDMS) to access the SoftPay home screen.

The terminal prompts for a password when running 

transactions

The terminal’s keypad is locked. To unlock the keypad, complete 

the following steps:
1)  From the SoftPay home

screen, press 8 on the 

keypad. (The SoftPay

home screen displays

 the 

Sale, Refund, 

 and 

Void options.)

I need to add an extra number to dial an outside line 

(PABX)

1)  From the SoftPay home

screen, press 6 on the

keypad. (The SoftPay

home screen displays

 the 

Sale, Refund, and

Void options.)

2) Press F2 (Phone).
3) Press F2 (View).
4) Press F3 (Edit).

2)  Type the password as

 follows:

a) On the keypad, press 1,

Alpha, Alpha, 6, 6, 8, 3, 1.
b) Press Enter.

3) Press F2 (No).

5)  Enter the code which the

terminal needs to access 

an outside line, then press

Enter.

6) Press F4 (Exit).
7) Press F2 (OK) to save your changes.
8) Press Cancel twice to return 

to the SoftPay home screen.

5) Press F4 (Date/Time).
6)  Use the keypad to type the

correct date, in the format

(MMDDYYYY), then press

Enter.

7)  Use the keypad to type the

correct time, in 24-hour 

time format (HHMMSS),

then press Enter.

8) Press Cancel twice to

return to the SoftPay

home screen.

These are connection errors. 
1)  Check that the Ethernet

cable is plugged into the

ETH port.

2)  Unplug the power cord,

leaving the Ethernet

cable attached, and 

wait five seconds.

3)  Plug the power cord back 

in, and run a test transaction.

If the terminal still displays the error, follow these steps:

1)  From the SoftPay home

screen, press * on the 

keypad. (The SoftPay home

screen displays the Sale,

Refund, and Void options.)

2) Press F2 (Commserver).
3)  Press the purple key

immediately to the right 

of the Alpha key.

4) Press F4 (Repair).

Switching from dial-up to IP communication

1) From the SoftPay home

screen, press 6 on the keypad.

(The SoftPay home screen

displays the Sale, Refund,

and 

Void options.)

2) Press F4 (Communications).
3) Press F2 (View).
4) Press F3 (Edit), then F2 (Next)

until the bottom left of the

screen displays “New:

Commserver”.

5) Press F3 (Select).
6) Press F2 (Next) three times

until the screen displays

“FDMS Settle Comm.”

7) Press F3 (Edit).

• If the terminal is prompting

for a server number, and

you want to disable the

feature, press F1 (None).

• If you want to the terminal

to prompt for a server

press F3 (Prompt).

8) Press F4 (Exit).
9) Press F2 (OK).
10) Press Cancel twice to

return to the SoftPay

home screen.

7) Press F3 (Edit), then F2

(Next) until the bottom

left of the screen displays

“New: Commserver”.

8) Press F3 (Select).
9) Press Cancel three

times to return to the

SoftPay home screen.

10) Unplug the device for

five seconds, and then

plug it in.

11) After the terminal

reboots, press F3

(SOFTPAY – FDMS), and

run a test transaction.

If the terminal still displays the error, contact the Support Team.