116
Product Warranty
When repair is impossible
Customer charge
Customer charge
Breakdown caused by same
defect up to 3 times
Charged product
0repair
Charged product repair
[Charged Product Warranty]
-
The following cases are handled by charged service even within the
warranty period by free of charge.
-
Product breakdown occurring after warranty period
-
Breakdown due to customer’s careless usage or voluntarily repairing,
rebuilding the product
-
Breakdown due to natural disasters(Fire, Injury from Salt/Flood damage)
-
Belongings provided when purchase of product
-
Breakdown from not obeying the specified method of use and notice.
-
Breakdown from not using the specified electricity volume(Voltage, Frequency)
-
Breakdown caused by other service personnel than CCTVSTAR’s agent or
technical service team personnel
-
Product breakdown or defect from having the product to drop after installation.
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When request of installation for move of product
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Re-installation after installing once by customer’s request on purchase
-
Re-installation due to customer’s inexperienced installation
-
Requesting service due to reasons rather than product breakdown
[Policy for product repair]
Customer must connect to CCTVSTAR Inc.’s website (
www.cctvstar.com
) and
receive a RMA (Returned Merchandize Authorization) number by using the product
serial number when need of product repair. (When computerization is not available:
Customer must receive the RMA number from CCTVSTAR Inc.’s Sales Team when
need of product repair. Given RMA number is valid for 30 days from date of receipt and
automatically cancelled afterward.
In case of returning for product repair, RMA number must be presented. When RMA
number is not available, service will be refused and the received product will be returned
without conduct of repair. Customer must use our company’s packing box provided on
purchase for product protection purpose, and must safely pack otherwise to prevent
any external impact or condition when loss of packing box. Customer must bear the
freight charge when dispatch and the product must arrive within 30 days from the date
of receipt of RMA number to have the warranty right of product recognized.
If the product arrives at our Technical Service Center after 30 days from the date of
receipt of RMA number, the product will be returned as it is and the freight charge will
also be charged to customer.
If the product’s packing condition is not appropriate for product repair, the product will be
returned as it is and the freight charge will also be charged to customer. RMA number
and this product warranty must be enclosed within the product when dispatching
product for repair, and both document must be available to be recognized for product
warranty right. If there are any insufficient parts in the two documents, the product will be
returned as it is and the freight charge will also be charged to customer.
ICCTVSTAR Inc. shall provide perfect repair and quickly dispatch as soon as possible
when the customer satisfies normal quality warranty condition. ICCTVSTAR Inc. will
bear the freight charge when returning. However the repair cost is charged by the
standards shown at table 2 and table 3.
For more detailed information, please
contact
our local agent or visit our
website (
www.cctvstar.com
).
