CCV V400M, Installation & Service Manual

Page 1: ...Installation Service Manual V400M CID 193 Document version 1 0 Modified on 04 06 2018 CID 187 Document version 1 0 Modified on 02 03 2018 ...

Page 2: ...cation may be reproduced stored in a computerised database or published in any form or by any means electronically mechanically by photocopying recording or otherwise without the prior written permission of CCV Nederland Installation Service Manual V400M Producthandleidingen nl ccv eu CCV Nederland V1 0 10 09 2019 Final Ref ...

Page 3: ...all the equipment 8 4 INSTALLING THE V400M 9 4 1 Connecting the V400M 9 4 1 1 Installing a thermal paper roll 10 4 1 2 4G and WIFI 11 4 1 3 Installing the SIM card and battery 11 4 1 4 WIFI 18 4 2 Performing the V400M hardware installation 30 4 3 Performing day opening and day closure 35 4 4 Performing test transactions 37 5 THE PIN PAD MENU 39 5 1 The merchant menu 39 5 2 The service menu 43 6 CO...

Page 4: ...4G If both communication options are enabled this payment terminal can switch from 4G to WIFI and vice versa 1 1 Purpose of this document This document provides step by step instructions on how to use and install a V400M PIN pad It also explains how to access the PIN pad menu and provides information on all menu options required for installation and service purposes ...

Page 5: ...5 10092019 CCV Nederland 5 49 2 INSTALLATION POWER FACILITIES 2 1 Requirements To install the V400M PIN pad the following facilities must be present at the installation location V400M Power cable Internet connection TMS Terminal ID SIM card if applicable ...

Page 6: ... the chip card reader to start a transaction The card must be inserted with the chip facing up and towards the terminal 4 Magnetic stripe reader Customers can swipe their payment cards in the magnetic stripe reader to start a transaction The card must be inserted with the magnetic stripe facing downwards and towards the terminal 5 X key Return to a previous menu or cancel an operation Customers ca...

Page 7: ...symbols to perform functions Tap the desired symbol to perform the corresponding function Icon Function Scroll back to the previous menu Close the menu Scroll back to the first line in the menu Scroll up one line in the menu Scroll down one line in the menu Scroll down to the last line in the menu Scroll back to the previous menu option Scroll to the next menu option Select the menu option current...

Page 8: ...ng the equipment Your payment terminal can operate under the following circumstances The ambient temperature is between 0 C and 50 C The relative humidity is between 5 and 85 Avoid Shocks and vibrations Direct sunlight or objects that produce heat Excessive heat and dust Oil and dirt Water or condensation Placing the terminal close to objects that cause excessive fluctuations in current and or ele...

Page 9: ...terminal to enable communication via 4G networks 3 Battery The battery powers the payment terminal 4 Power cable When the terminal battery requires charging plug the power cable into the terminal and a power socket to recharge 5 Thermal paper roll You need to install a thermal paper roll in the payment terminal How to install the paper roll is described on page 10 6 Cleaning set You can use this t...

Page 10: ...aper roll follow the steps below 1 Pull up the printer latch 2 Open the printer door Remove the old thermal paper roll if necessary 3 Install the thermal paper roll as shown on the illustration Make sure that a bit of paper from the roll sticks out 4 Close the printer latch and then tear off the bit of paper sticking out along the cutting edge ...

Page 11: ...erland 11 49 4 1 2 4G and WIFI Go to 4 1 3 1 if you want to install 4G or 4 1 4 1 for WIFI 4 1 3 Installing the SIM card and battery 1 Slide the lock to the right to open the battery cover 2 Pull the battery cover upwards 3 Pull the tab upwards so the battery is lifted up ...

Page 12: ... Internal CID195 10092019 CCV Nederland 12 49 4 Remove the battery 5 Slide the bottom SIM slot to the left to open the slot and pull it up Then place the SIM card on it with the chip facing down and close the SIM slot 6 Replace the battery ...

Page 13: ...V400M Installation Service Manual V1 0 Internal CID195 10092019 CCV Nederland 13 49 7 Close the battery cover 8 Slide the lock back to the left to close the battery cover ...

Page 14: ...s to use 4G An access point may differ per SIM card Different user names and passwords may be required per access point Note that most access points are available in the payment terminal menu 1 Press to open the menu 2 Select MERCHANT MENU 3 Enter the merchant password the default setting is 99999 and confirm by pressing O 4 Select CONFIGURE ...

Page 15: ...V1 0 Internal CID195 10092019 CCV Nederland 15 49 5 Select TERMINAL 6 Select COMMUNICATION 7 Select MOBILE NETWORKS 8 Select MOBILE NETWORKS ON The mobile network will be switched on This may take a while 9 Press and select ACCESS POINT ...

Page 16: ...n Service Manual V1 0 Internal CID195 10092019 CCV Nederland 16 49 10 Select the desired access point 11 Press O to set the access point 12 Proceed to 4 1 3 2 to set up the communication settings on the payment terminal ...

Page 17: ...to an acquirer for processing but also to communicate with our Terminal Management System This communication is vital for maintence and regular software updates 4 1 3 3 Reviewing the communication settings 1 Switch on the payment terminal by pressing and holding down the O key for a few seconds until the display lights up Press to open the menu 2 Select DISPLAY INFO 3 Select MOBILE NETWORKS 4 Sele...

Page 18: ...rd The signal strength The access point 4 1 4 WIFI 4 1 4 1 Connecting to a WIFI network Take the following steps to connect to a WIFI network 1 Switch on the payment terminal by pressing and holding down the O key for a few seconds until the display lights up Press to open the menu 2 Select MERCHANT MENU 3 Enter the merchant password the default setting is 99999 and confirm by pressing O ...

Page 19: ...V400M Installation Service Manual V1 0 Internal CID195 10092019 CCV Nederland 19 49 4 Select CONFIGURE 5 Select TERMINAL 6 Select COMMUNICATION 7 Select WIFI 8 Select SCAN FOR NETWORKS ...

Page 20: ...CCV Nederland 20 49 9 Select the desired network 10 Press O to connect to the selected network 11 Enter the password for the network and confirm with O This screen appears only if you have to enter a password 12 The payment terminal is connected to the WIFI network ...

Page 21: ...ederland 21 49 4 1 4 2 Setting a static IP address If necessary take the following steps to set up a static IP address 1 Press to open the menu 2 Select MERCHANT MENU 3 Enter the merchant password the default setting is 99999 and confirm by pressing O 4 Select CONFIGURE ...

Page 22: ...V400M Installation Service Manual V1 0 Internal CID195 10092019 CCV Nederland 22 49 5 Select TERMINAL 6 Select COMMUNICATION 7 Select WIFI 8 Select IP SETTINGS 9 Select CHANGE TO STATIC IP ...

Page 23: ...nternal CID195 10092019 CCV Nederland 23 49 10 The status changes to IP MODE STATIC IP 11 Select TERMINAL IP ADDRESS 12 Press and enter the IP address and confirm with O 13 Select SUBNET MASK 14 Press and enter the subnet mask Confirm with O ...

Page 24: ...the gateway Confirm with O 17 Select IP ADDRESS DNS1 and enter the DNS and confirm with O Optional Select IP ADDRESS DNS2 and enter the same DNS numberas for IP ADDRESS DNS1 17 Press and confirm with O 18 The data entered will be applied Wait 10 to 15 seconds The payment terminal automatically returns to the start screen ...

Page 25: ...rland 25 49 4 1 4 3 Setting a dynamic DHCP IP address Perform the following operations to set up a dynamic DHCP IP address 1 Press to open the menu 2 Select MERCHANT MENU 3 Enter the merchant password the default setting is 99999 and confirm by pressing O 4 Select CONFIGURE ...

Page 26: ...V400M Installation Service Manual V1 0 Internal CID195 10092019 CCV Nederland 26 49 5 Select TERMINAL 6 Select COMMUNICATION 7 Select WIFI 8 Select IP SETTINGS 9 Select CHANGE TO DHCP ...

Page 27: ...0 Internal CID195 10092019 CCV Nederland 27 49 10 The status changes to IP MODE DYNAMIC IP 17 Press and confirm with O 18 The data entered will be applied Wait 10 to 15 seconds The payment terminal automatically returns to the start screen ...

Page 28: ...ctions to an acquirer for processing but also to communicate with our Terminal Management System By communicating with the Terminal Management System for example your payment terminal can be updated with new software 4 1 4 5 Reviewing the communication settings 1 Switch on the payment terminal by pressing and holding down the O key for a few seconds until the display lights up 2 Press to open the ...

Page 29: ... 0 Internal CID195 10092019 CCV Nederland 29 49 5 Select IP INFO 6 The IP address gateway and subnet mask assigned by the WIFI network to the payment terminal are displayed on the screen 7 Press several times to return to the start screen ...

Page 30: ...195 10092019 CCV Nederland 30 49 4 2 Performing the V400M hardware installation Follow the steps below to perform the V400M hardware installation 1 Press to open the menu 2 Select SERVICE MENU 3 Enter the engineer password and press O 4 Select FUNCTIONS ...

Page 31: ...V400M Installation Service Manual V1 0 Internal CID195 10092019 CCV Nederland 31 49 5 Select TERMINAL 6 Select HW INSTALLATION 7 Select TERMINAL INSTALL 8 Enter the TMS Terminal ID and confirm with O ...

Page 32: ...s Press O The default installation address is 193 x open internet If the customer has a PoIP subscription the IP address 194 104 96 44 must be entered PoIP exact name PoIP v h KPN ADSL must also be set for the communication parameter on TMS 11 Enter the value 15000 for TMS TCP port and press O 12 Check the name and address information printed on the receipt and confirm with O ...

Page 33: ...The payment terminal s communication settings are being configured Wait a few seconds for this configuration to complete Keys may be are then loaded on the payment terminal 15 Wait until the keys have loaded Once the keys have loaded the message KEY LOADING COMPLETED will appear An acquirer parameter session will now start ...

Page 34: ...r parameter session will appear on the display ACQUIRER PARAMETER SESSION SUCCESSFUL Date 27 06 2018 15 05 31 Acquirer terminal ID CT123456 Acquirer ID 1234567890 CCVPAY CTAP Acquirer parameter ID 00000001 Allowed Term mode XXXXXX Card Maestro Merchant ID xxxxxxxx Allowed services xxxxxxx Card parameter id xxxxxxx Acquirer s parameter ID xxxxx Allowed Term mode XXXXXX Card Vpay Merchant ID xxxxxxx...

Page 35: ...2019 CCV Nederland 35 49 4 3 Performing day opening and day closure Take the following steps for a day opening and day closure Day opening 1 Press 2 Enter the merchant password the default setting is 99999 and confirm by pressing O 3 The day opening is complete ...

Page 36: ...erland 36 49 Day closure 1 Press 2 Enter the password for the merchant menu 99999 and confirm by pressing O Select MERCHANT MENU 3 The journal and full report are printed out Press to complete the day closure or press O to reprint the journal 4 The day closure is complete ...

Page 37: ...forming test transactions Take the following steps to perform a test transaction 1 Select PAYMENT 2 Enter the amount and confirm with O 3 Insert the payment card in the chip card reader or hold it above the payment terminal screen 4 Enter the PIN code and confirm the transaction by pressing O ...

Page 38: ...V400M Installation Service Manual V1 0 Internal CID195 10092019 CCV Nederland 38 49 5 Remove the payment card 6 Press O ...

Page 39: ...ave the password in your administration after changing it If necessary you can reset the password to the standard value Select the following menu options in sequence to change the merchant password SERVICE MENU CONFIGURE MERCHANT PASSWORD Menu option Menu option Menu option Description Display info Customer service Phone number Terminal Display general information on the PIN pad such as the TMS TI...

Page 40: ...int out the C TAP totals of the previous period for a selected acquirer per terminal Current period Print out the C TAP totals of the current period for a selected acquirer per terminal Both periods Print out the C TAP totals of the previous and current periods for a selected acquirer per terminal Previous 10 periods Print out the C TAP totals of the 10 previous periods for a selected acquirer per...

Page 41: ... the active acquirers and brands Status Open transactions Check whether there are any open transactions Open ACQ sessions Check whether there are any open acquirer sessions TRX info report Check whether there is a transaction information report Sessions Acquirer sessions Last acquirer session TSC scheme sessions Last TSC schedule session Flexo Parameters Print services Print services Functions Ter...

Page 42: ...Keypad BL on Turn the keypad backlight on or off Screen brightness Set the brightness for the LCD screen Language Set the language for the payment terminal C TAP Edit relations Edit relations Diagnosis COMM test Terminal All connections This tests all communication connections TMS configuration Test the communication with the primary TMS configuration server TMS config backup Test the communicatio...

Page 43: ...t a report for the last successful TMS session Last download Print out a report for the last download session Last error NTF Print out a report for the last error message for TMS Acquirer if available Crash report Print out a crash report C TAP Parameters Terminal Overview of active brands and acquirers Per acquirer Overview of allowed services per acquirer and brand TSC management Status Open tra...

Page 44: ...heme Manually load the TSC scheme Flexo Configuration Terminal Communication Wifi Scan for WIFI networks Mobile networks Scan for mobile networks Date Time Change the date and time ILS2COM Enter the COM port or the IP address and the port to which the ILS should send the loggings For example enter 1 for COM port 1 and 192 168 5 1 10000 for IP address 192 168 5 1 and port 10000 BL keypad off Turn t...

Page 45: ...Installation Service Manual V1 0 Internal CID195 10092019 CCV Nederland 45 49 PP engineer menu The PIN pad menu Merchant menu Open the merchant menu Order paper rolls Order paper rolls Copy receipt Paper feed ...

Page 46: ... and supplies 088 228 9619 6 2 CCV opening hours CCV office hours Monday to Friday 8 30 a m 5 p m In the event of emergencies we can also be contacted during the following times Monday to Friday 6 p m 10 p m Saturday 10 a m 5 p m Sales Support Monday to Friday 8 30 a m 5 p m 6 3 General address details for CCV CCV Nederland PO Box 9226 6800 KH Arnhem T 088 228 9911 F 088 228 9900 E info nl ccv eu ...

Page 47: ...ale such as name and address details Dynamic Host Configuration Protocol DHCP A computer protocol that describes how a computer can obtain its network configuration from a DHCP server Gateway A network point that indicates which network address the PIN pad may use if it has to connect to a destination that is outside the local network Used PIN pad A PIN pad that has already been installed and used...

Page 48: ... on which the PIN code has to be entered POS device port The port default 4102 on which the payment terminal sends data to the POS system POS listen port The port default 4100 on which the payment terminal must listen for commands from the POS system Processor The transaction processor on which transactions are offered in accordance with the Common Terminal Acquirer Protocol This party then forwar...

Page 49: ...y several times until the desired character appears on the display 1 x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 1 Q Z q z 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P R S p r s 7 8 T U V t u v 8 9 W X Y w x y 9 0 space 0 _ If you want to enter the word Pin for example use the following keys Press 7 twice P Press 4 seven times i Press 6 six times n ...