27
3.
Choose
Yes
to
confirm
the
removal.
Windows
Mobile
will
remove
the
REDFLY
software.
Note:
If
your
REDFLY
is
connected
to
your
phone
when
you
run
the
REMOVE
process,
it
will
automatically
be
disconnected
as
part
of
the
software
removal.
On
BlackBerry
Phones:
1.
Press
the
BlackBerry
Logo
Menu
Key,
and
then
select
the
Downloads
icon.
2.
Select
the
REDFLY
application
icon.
3.
Press
the
BlackBerry
Logo
Menu
Key.
4.
Select
Delete
from
the
menu.
5.
Select
the
REDFLY
Firmware
Installation
Utility
icon.
6.
Press
the
BlackBerry
Logo
Menu
Key.
7.
Select
Delete
from
the
menu.
8.
Click
on
Yes
to
reboot
the
phone
to
finish
the
software
removal
process.
Customer
Service
Celio
Corp
prides
itself
on
stellar
customer
service
and
support.
Our
knowledgeable
staff
can
help
address
any
questions
you
may
have
of
our
product.
Please
call
us
at
1
‐
888
‐
4REDFLY
(1
‐
888
‐
473
‐
3359)
on
Monday
through
Friday
from
10
‐
7pm
EST
or
on
Saturday
from
10
‐
4pm
EST.
You
are
also
welcome
to
submit
comments,
questions,
or
issues
anytime
through
our
web
form
at
http://www.celiocorp.com/support
.
Customer
Satisfaction
Policy
If
the
product(s)
you
purchased
directly
from
the
Celio
Corp
website
or
Amazon.com
does
not
meet
your
expectations,
you
may
return
it
for
any
reason
within
21
days
from
the
date
it
was
purchased.
Please
note
that
products
purchased
from
other
retailers
must
be
returned
to
them
and
are
governed
by
their
return
policies.
Returns
must
be
in
good
condition
with
no
visible
damage
and
shipped
in
the
original
packaging
with
all
accessories
and
manuals.
Please
include
proof
of
purchase
and
contact
information
(a
copy
of
your
receipt
is
ideal)
with
the
original
order
date
and
purchase
number
in
the
return
package.
We
do
appreciate
any
information
you
would
care
to
include
as
to
the
reason
for
your
return
as
we
would
like
to
understand
how
we
might
better
meet
your
needs
in
the
future.
Upon
receipt
of
product
that
meets
the
return
criteria,
Celio
Corp
will
refund
the
amount
paid
for
the
device
minus
a
$15
restocking
fee.
The
purchase
refund
does
not
include
the
original
cost
of
shipping,
nor
the
cost
of
the
return
shipping,
which
is
the
responsibility
of
the
customer.
Please
allow
up
to
3
weeks
for
a
refund
to
be
applied
to
your
account.
Please
ship
the
product
and
proof
of
purchase
to:
ATTN:
21DAY
RETURN
Celio
Corp
265
E
100
S
#280
Salt
Lake
City,
UT
84111
Product
Warranty
Celio
Corp
warrants
your
REDFLY
MOBILE
DOCK
for
a
period
of
180
days
from
purchase
against
defects
in
materials
and
workmanship
under
normal
use
by
the
original
purchaser.
If
a
hardware
defect
occurs
and
Celio
Corp.
receives
a
valid
claim
within
the
180
day
period,
at
its
option
and
to
the
extent
allowed
by
law,
Celio
Corp.
will
either
(1)
repair
the
hardware
defect
at
no
charge,
using
new
or
refurbished
parts,
or
(2)
exchange
the
REDFLY
MOBILE
DOCK
with
a
new
unit
or
one
which
has
been
manufactured
from
new
and/or
serviceable
used
parts
and
which
is
at
least
functionally
equivalent
to
the
original
product.
