Questions? We’re here to help.
Visit: channel 411 | See back cover for contact information.
How do I access Caller ID on my TV?
You must have home phone service with
CenturyLink to enable this feature. If you’d like
to switch to CenturyLink, call 800.201. 4099.
To access: Press – Settings – Call Log.
How do I turn on Caller ID on my TV?
To turn on/off: Press – Settings – Caller ID/on or off.
What if my Set-top Digital Box won’t turn on?
1
Check to make sure the set-top box is plugged into
a live electrical outlet.
2
If the answer is yes, try resetting the box as
described in the Troubleshooting section.
The remote won’t control the Set-top Box.
1
Ensure that the remote has fresh batteries.
2
Ensure that the upper left button fl ashes when
receiver control buttons are pressed. If not, press
that button and try again.
I have video but no sound.
Check the physical connections between the receiver
and the audio player (TV, stereo receiver, etc.).
The receiver will not respond.
Try resetting the box as described above, in the
Troubleshooting section.
How many receivers with DVR functions
can I have in my home?
You need one receiver for each TV from which you
want to view the Prism service.
How many hours of recording time does
my DVR have?
1216 Capacity – 106 hours of SD, 42 hours of HD
1232 Capacity – 230 hours of SD, 91 hours of HD
Will my DVR record on more than one TV
in my home?
Yes, your DVR’s recording function can be accessed
on up to 4 TVs in the home.
Can you record with the DVR and watch
another channel?
Yes, you can watch or record up to 4 shows
simultaneously. See page 5 for more information.
Can parental locking be used with Video
On Demand?
Yes. See page 22-23 for more information.
If a program is locked, do I need a PIN
to record it?
Yes. See page 22-23 for more information.
Frequently Asked Questions.
Not sure what the wireless encryption key is for your Internet service?
1 Follow the directions under the corresponding device (below)
to locate your wireless encryption key.
Cisco
1 Locate the serial number on the bottom of the device.
2 The wireless encryption key (WEP) is the number 0 followed
by the Cisco’s complete serial number.
2-Wire
1 On the bottom of the 2-Wire, the key will be listed next
to the Wireless Network Key.
C2000A
1 Locate the Key/Passphrase at the bottom of the device.
Need additional help?
1 See page footer of the user guide for options to receive immediate help.
Issues with your service?
Call 866.314.4148
centurylink.net
Arizona, Colorado, Nebraska
mycenturylink.com
Want to upgrade your service?
Call 800.201.4099
Arizona, Colorado, Nebraska
Call 877.628.3617
