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C400 User Manual 

Page 22 

bUSL 

Bus low 

UPS internal fault 

Contact your CertaUPS representative. 

bSFT 

Bus soft start fail 

UPS internal fault 

Contact your CertaUPS representative. 

bUSS 

Bus short 

UPS internal fault 

Contact your CertaUPS representative. 

TEPH 

Inverter temperature high 

The inside temperature of the UPS 

is too high 

Check the ventilation of the UPS, check 

the ambient temperature. 

ITPH 

Inner Ambient temperature high 

The ambient temperature is too 

high 

Check the environment ventilation. 

INVH 

Inverter high 

UPS internal fault 

Contact your CertaUPS representative. 

INVL 

Inverter low 

UPS internal fault 

Contact your CertaUPS representative. 

ISFT 

Inverter soft start fail 

UPS internal fault 

Contact your CertaUPS representative. 

NTCO 

Inverter NTC open 

UPS internal fault 

Contact your CertaUPS representative. 

SHOR 

Inverter short 

Output short circuit 

Remove all the loads. Turn off the UPS. 

Check whether the output of UPS and 

loads for short circuits. Make sure the short 

circuit is removed, and the UPS has no 

internal faults before turning on again. 

OVTP 

Over-temperature fault 

Over-temperature 

Check the ventilation of the UPS, check 

the ambient temperature and ventilation. 

OVLD 

Overload 

Overload 

Check the loads and remove some non-

critical loads. Check whether some loads 

are failed. 

SITE 

Site fail 

Phase and neutral conductor at 

the input of UPS system are 

reversed 

Rotate mains power socket by 180° or 

connect the UPS system. 

EPO 

EPO active 

EPO function is enabled 

Plug into the EPO switch. 

 
*Charger model only 

 
Check the alarm condition and perform the applicable action to resolve the condition.  
 

If an alarm status changes the alarm will need to be silenced again. 
 

 

 

Summary of Contents for C400 Series

Page 1: ...ON AND USER GUIDE THE C400 SERIES An uninterruptible power supply UPS incorporating online double conversion technology which eliminates all mains power disturbances www certaups com For assistance please contact your local CertaUPS partner ...

Page 2: ...N 11 C400 SERIES STARTUP AND SHUTDOWN 12 STARTING THE UPS WITH MAIN POWER PRESENT 12 STARTING THE UPS FROM BATTERY 12 UPS SHUTDOWN WITH MAINS POWER 13 UPS SHUTDOWN WITHOUT MAINS POWER 13 C400 SERIES OPERATION 13 DISPLAY FUNCTIONS 13 LCD DESCRIPTION 14 USER SETTINGS 15 COMMUNICATION PORTS 16 EPO CONNECTION 16 INTERFACE CARDS OPTIONAL 16 SOFTWARE 16 WINPOWER INSTALLATION 17 UPS MAINTENACE 18 UPS CAR...

Page 3: ...C400 User Manual Page 5 TECHNICAL DATA 23 OPERATING ENVIRONMENT 23 RUNTIMES 24 DIMENSIONS AND WEIGHTS 24 ...

Page 4: ...erson 55 kg 120 lb Forklift Before any handling please ensure that the following precautions are taken QUALIFIED PERSONNEL Any persons servicing the UPS must be qualified and knowledgeable in UPS technology and batteries CLOTHING Correct PPE should always be worn POWER OFF Ensure all mains power is disconnected before starting work TOOLS always use insulated tools Do not lay tools down near the Up...

Page 5: ...hey appear within this manual DO check that the indicators on the rating plate correspond to the AC powered system and to the actual electrical consumption of all the equipment to be connected to the UPS DO ensure the outlet is installed near the UPS and is easily accessible DO store the UPS in a dry environment DO keep the UPS in a well ventilated area Additional considerations To reduce the risk...

Page 6: ...hase output 6 C400 030 C 3000VA 2700W Tower Charger model Single Phase input Single Phase output THE TECHNOLOGY The C400 UPS series uses online double conversion technology which ensures that clean and stable power is always provided An online UPS operating in line mode will always provide a consistent supply of AC power to the load This is done by using the battery and the inverter to ensure a cl...

Page 7: ... C REL Relay card C DB9REL Relay card DB9 Interface C EMP Environmental monitoring probe SNMP required C MOD1 Modbus interface C MBS 1 3 Rack mountable Maintenance bypass switch UPS STANDARDS DESCRIPTION STANDARD Conduction Radiation IEC EN 62040 2 Harmonic Current IEC EN 61000 3 2 Voltage Fluctuation IEC EN 61000 3 3 ESD IEC EN 61000 4 2 RS IEC EN 61000 4 3 EFT IEC EN 61000 4 4 Surge IEC EN 61000...

Page 8: ...e and outside of the devices are clear of condensation The UPS EBM units are heavy Follow any special precautions provided on the packaging Unpack the equipment and remove all packaging materials DO NOT lift the using the front panel and rear panel Rackmount Tower model C400 BOX CONTENTS CHECKLIST C400 Series UPS USB A to B Software CD Quick Start Guide Warranty Card PLEASE ENSURE ALL SAFETY INSTR...

Page 9: ...tion STEP THREE If not installing additional EBMs skip to step six Position the EBM adjacent to the UPS ensure adequate space for UPS ventilation STEP FOUR Connect the EBM to the UPS STEP FIVE To connect to multiple EBMs the EBM cable is connected directly into the previously installed EBM STEP SIX After setting up the UPS the load can then be connected Please make sure the load equipment is turne...

Page 10: ...tery mode without output interruption to the UPS 5 When the UPS is online LINE will be displayed on the LCD display STARTING THE UPS FROM BATTERY Before using this feature the UPS must have been powered by utility power with output enabled at least once to ensure the unit is adequately charged After connecting the UPS to any EBMs you should wait for 10 seconds before pressing the On Silence button...

Page 11: ...lf load status events measurements and settings In the event of a critical alarm the LCD backlight will illuminate red DISPLAY FUNCTIONS The following table shows the function of each of the buttons BUTTON FUNCTION DESCRIPTION ON Silence Button Power on When the unit has no mains power and batteries connected press for 100ms to power on Turn on When the unit is powered on and in Standby mode press...

Page 12: ...Each segment represents 20 of the maximum rated load One segment would be displayed if the level is 0 20 BATTERY Indicates the battery capacity Each segment represents 20 of the full charge capacity MODE FAULT WARNING Indicates the operating mode Fault type Warning type or battery remaining time several warning types at the same time will be displayed alternately Indicates the UPS is in setting mo...

Page 13: ...ternate between battery time in unit Min or Sec and bATT on the LCD every 2s 000 001 000 CHG CHARGING CURRENT 3 0 6 0 for C400 010 C 1 5 3 0 4 5 6 0 for C400 020 030 C Charger models only Consult your CertaUPS representative before adjusting any battery settings incorrect settings may damage your equipment Modes of operation ECO mode Economy mode Also called high efficiency mode After turning the ...

Page 14: ... Power Off connection allows the UPS to be powered off by changing the state of a normally open circuit Normally closed Normally EPO connector is closed with a wire on the rear panel Once the connector is open the UPS will stop output until the EPO status is disabled INTERFACE CARDS OPTIONAL The Network Management Card allows the UPS to communicate with monitoring devices by utilising network conn...

Page 15: ...ish Spanish French Portuguese Polish Thai Germanic Russian and Japanese Requires a GSM modem not supplied WINPOWER INSTALLATION STEP ONE Go to https www certaups com downloads download winpower STEP TWO Choose the operating system you need and follow the instruction described on the website to download the software STEP THREE When downloading all the required files from the internet enter the prod...

Page 16: ...e of 20 25 C 77 F max Carry out regular environmental and battery checks The batteries are rated for a 3 5 year service life The service life varies depending on the frequency of usage and ambient temperature Batteries used beyond expected service life will often have severely reduced runtimes Replace batteries at least every 4 years to keep units running at peak efficiency and prevent failure ADO...

Page 17: ...in a fire Batteries may explode when exposed to flame DO NOT Open or modify the battery or batteries in any way Released electrolyte is harmful to the skin and eyes and maybe extremely toxic DO NOT Attempt to alter any battery wiring or connectors Attempting to alter wiring can cause injury DO Ensure personnel servicing the batteries are all knowledgeable on the required precautions for battery se...

Page 18: ... cause abnormality or permanent damage To test new batteries 1 Charge the batteries for 48 hours 2 Press the ON button when the UPS is turned on The UPS should start a battery test if The batteries are fully charged The UPS is in Normal mode with no active alarms Bypass voltage is acceptable During the battery test the UPS transfers to Battery mode and discharges the batteries for 10 seconds The f...

Page 19: ...32 wire is not matched USB wire is not matched Check or change the RS232 USB cable Emergency supply period shorter than nominal value Batteries not fully charged or require replacement Charge the batteries until fully charged contact your CertaUPS representative FANF Fan fail Fan RPM out of tolerance Check if the fan is running HIGH Battery over voltage The battery is overcharged Switching to batt...

Page 20: ...NTCO Inverter NTC open UPS internal fault Contact your CertaUPS representative SHOR Inverter short Output short circuit Remove all the loads Turn off the UPS Check whether the output of UPS and loads for short circuits Make sure the short circuit is removed and the UPS has no internal faults before turning on again OVTP Over temperature fault Over temperature Check the ventilation of the UPS check...

Page 21: ...0W 2000VA 1800W 3000VA 2700W Voltage 220Vac 230Vac 240Vac Frequency 50 60Hz Wave form Sinusoidal BATTERIES Model No C400 060 B C400 060 C EBM C400 100 B C400 100 C EBM C400R 060 C EBM C400R 100 C EBM Voltage 24V 24V 48V 48V 72V 72V Capacity 9Ah 5Ah 120Ah 9 Ah 5Ah 120Ah 9 Ah 5Ah 120Ah OPERATING ENVIRONMENT Ambient Temperature 0 C to 40 C Full load no de rating 40 Cto50 C output power derated to 50 ...

Page 22: ...00 020 C C400 BB2 4 124 Mins 175 Mins 283 Mins 300 C400 030 B NA 0 3 Mins 6 Mins 12 Mins 28 Mins C400 030 C NA 0 0 Mins 0 Mins 0 Mins 0 Mins C400 030 C C400 BB3 1 12 Mins 18 Mins 31 Mins 73 Mins C400 030 C C400 BB3 2 31 Mins 45 Mins 78 Mins 166 Mins C400 030 C C400 BB3 3 52 Mins 78 Mins 125 Mins 268 Mins C400 030 C C400 BB3 4 78 Mins 110 Mins 176 Mins 300 Calculated to 20 C DIMENSIONS AND WEIGHTS ...

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