FAULT CODE
PROBLEM
CLEARED
1 Blink
Safety Sensors Disconnected. A loud beep will
be heard when a run command is given.
Check all low voltage wiring from sensors for breakage or poor
connections.
2 Blinks
Safety sensors connected wrong
Check for proper connections of (Red / +) and (Black / -) wires at
the control board. Polarity must to be maintained.
3 Blinks
Single button input "SWITCH" is shorted.
Check for shorted wires or stuck button on switch accessory.
4 Blinks
Safety Sensors are misaligned or blocked. A
loud beep will be heard when a run command
is given.
Check sensors path for obstruction or misalignment. When
sensors are properly aligned both indicator LED's on the sensors
will be lit.
7 Blinks
Control board issue.
Replace control board.
9 Blinks
Gate operator position sensor error
Check gate operator cable connections at the control board.
10 Blinks
Control board issue.
Replace control board.
11 Blinks
Force reversal while closing. Maximum safe
gate force was exceeded.
Check gate path for obstruction. Verify operator cable connections
at the control board.
12 Blinks
Force reversal while closing. Normal gate force
was exceeded.
Check for obstructions or excessive gate resistance. Relearn gate
force (press PURPLE BUTTON 2 times then cycle gate).
13 Blinks
Force reversal while opening. Normal gate
force was exceeded.
Power on reset
15 Blinks
Control board issue.
Replace control board.
Troubleshooting
HAVING A PROBLEM?
Symptom: Operator will not run or respond to any
programming.
• Power supply not plugged into outlet or outlet without
power. Check circuit breaker.
• Issue with wiring from power supply to the gate
controller. Check connections at the power supply
terminals and the control board. To verify if power supply
is supplying appropriate power, check for 24Vac at the
terminals on the power supply marked
COM
and
24Vac
with a volt meter. Also, check for 24Vac at the end of the
two wires leading from the transformer to the control
board to verify wires are good.
Symptom: Operator will not respond to a remote
control.
• If the remote control battery is good, the
YELLOW
LED
on the control board will blink rapidly when the remote
control button is pressed. If not, replace battery.
• Remote control provided with operator is programmed
from the factory. If the LED blinks rapidly when pushing
on the remote control button and the operator does not
respond, try reprogramming the remote control.
Symptom: Relays on control board ‘click’ when remote
control command is given but the operator does not
move.
• Motor cable wiring from the operator to the control board
not connected correctly or loose. Check connections.
Symptom: Relays on control board ‘click’ when remote
control command is given but the operator does not
move.
• Motor cable wiring from the operator to the control board
not connected correctly or loose. Check connections.
Symptom: Gate stops and reverses.
• A fault has occurred. Check gate path for obstructions.
Check operation of gate manually to verify smooth
operation. Adjust force setting
(see
PROGRAMMING FORCE LEARN
).
Symptom: Gate opens but will not close.
• Safety Sensors are blocked or misaligned.
Symptom: Gate does not close automatically with TTC
enabled.
• Unit has lost power.
• Gate opened by a forced reversal.
• Safety sensors are blocked or misaligned.
• Party mode has been enabled.
Symptom: Alarm is sounding continuously.
• This indicates that the gate has had two consecutive
Gate Force obstructions and the control system requires
to be reset for continued operation. Check to ensure the
gate path is clear. To clear the alarm condition and
restore normal operation, push and release the
RESET BUTTON
on the outside of the control box.
Operation and Maintenance
28
