Chamberlain Whisper Drive Security+ WD962KD, Owner'S Manual

Page 1: ...ner s Manual Please read this manual and the enclosed safety materials carefully Fasten the manual near the garage door after installation The door WILL NOT CLOSE unless The Protector System is connected and properly aligned Periodic checks of the opener are required to ensure safe operation The model number label is located on the left side panel of your opener ...

Page 2: ...tor unit 9 Install the idler pulley 9 Install the belt and attach the belt cap retainer 10 Set the tension 11 Installation 11 27 Installation safety instructions 11 Determine the header bracket location 12 Install the header bracket 13 Attach the rail to the header bracket 14 Position the opener 15 Hang the opener 16 Install the door control 17 Install the battery 18 Install the lights 18 Attach t...

Page 3: ...LWAYS call a trained door systems technician if garage door binds sticks or is out of balance An unbalanced garage door may not reverse when required NEVER try to loosen move or adjust garage door door springs cables pulleys brackets or their hardware ALL of which are under EXTREME tension Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing and operating garage door o...

Page 4: ...upport bracket and additional fastening hardware may be required Installation Step 11 Depending upon garage construction extension brackets or wood blocks may be needed to install sensors Installation Step 11 Alternate floor mounting of the safety reversing sensor will require hardware not provided CLOSED POSITION Header Wall Garage Door Header Bracket Trolley Straight Door Arm Emergency Release R...

Page 5: ...ersing Sensor Access Door FINISHED CEILING Support bracket fastening hardware is required See page 16 Safety Reversing Sensor Header Wall Gap between floor and bottom of door must not exceed 1 4 6 mm Wall mounted Door Control Rail Motor Unit ONE PIECE DOOR WITHOUT TRACK CLOSED POSITION Header Wall Header Bracket Trolley Straight Door Arm Emergency Release Rope Handle Door Bracket Curved Door Arm G...

Page 6: ...ions Rail Front header Section Header Bracket Idler Pulley 2 Conductor Bell Wire White White Red SECURITY Keyless Entry Battery Belt Cap Retainer LOCK LIGHT Trolley Parking Assist Model WD962KLD only Your garage door opener is packaged in one carton which contains the motor unit and all parts illustrated below Accessories will depend on the model purchased If anything is missing carefully check th...

Page 7: ... 30 Drywall Anchors 2 Clevis Pin 5 16 x1 1 Rope Lock Washer 5 16 7 Lag Screw 5 16 9x1 5 8 2 Hex Bolt 5 16 18x7 8 4 Clevis Pin 5 16 x1 1 4 1 Lag Screw 5 16 18x1 7 8 2 Screw 6ABx1 1 4 2 Screw 6 32x1 2 Clevis Pin 5 16 x1 1 2 1 Spring Trolley Nut 1 Self Threading Screw 1 4 14x5 8 2 Hardware Inventory Separate all hardware and group as shown below for the assembly and installation procedures ASSEMBLY H...

Page 8: ... Installation Step 5 and 12 NOTE To prevent INJURY while unpacking the rail carefully remove the straight door arm stored within the rail section 2 Align the rail sections on a flat surface as shown and slide the tapered ends into the larger ones Tabs along the side will lock into place To prevent INJURY from pinching keep hands and fingers away from the joints while assembling the rail 3 Place th...

Page 9: ...pe from the idler pulley The inside center should be pre greased If dry regrease to ensure proper operation Place the idler pulley into the window as shown Insert the idler bolt from the top through the rail and pulley Tighten with a 3 8 lock washer and nut underneath the rail until the lock washer is compressed Rotate the pulley to be sure it spins freely Insert a 1 4 20x1 3 4 bolt into the troll...

Page 10: ... notches until both pins are securely locked in place 5 Insert the trolley threaded shaft through the hole in the trolley Be sure the belt is not twisted and the FLAT side of the trolley threaded shaft faces the rail 6 Hold the belt at the trolley shaft as you thread the spring nut by hand onto the shaft until finger tight against the trolley Do not use any tools 7 Remove the screwdriver 8 Positio...

Page 11: ...nd other hardware MUST be made by a trained door systems technician BEFORE installing opener 4 Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing opener to avoid entanglement 5 Install garage door opener 7 feet 2 1 m or more above floor 6 Mount emergency release handle 6 feet 1 8 m above floor 7 NEVER connect garage door opener to power source until instructed to do ...

Page 12: ...or the top edge of the door NOTE If the total number of inches exceeds the height available in your garage use the maximum height possible or refer to page 13 for ceiling installation One piece door with horizontal track Door Track Header Wall Highest Point of Travel 2 5 cm Header Wall Vertical Centerline of Garage Door Level optional 2x4 2x4 Structural Supports OPTIONAL CEILING MOUNT FOR HEADER B...

Page 13: ...inting toward the ceiling Mark the vertical set of bracket holes Drill 3 16 pilot holes and fasten the bracket securely to a structural support with the hardware provided Lag Screw 5 16 x9x1 5 8 HARDWARE SHOWN ACTUAL SIZE CEILING HEADER BRACKET INSTALLATION Extend the vertical centerline onto the ceiling as shown Center the bracket on the vertical mark no more than 6 15 cm from the wall Make sure ...

Page 14: ...e NOTE If the door spring is in the way you will need help Have someone hold the opener securely on a temporary support to allow the rail to clear the spring Position the rail bracket against the header bracket Align the bracket holes and join with a clevis pin as shown Insert a ring fastener to secure Opener Carton or Temporary Support OPTION WITH SOME EXISTING INSTALLATIONS Garage Door Header Br...

Page 15: ...venient for setting an ideal door to rail distance Remove foam packaging Raise the opener onto a stepladder You will need help at this point if the ladder is not tall enough Open the door all the way and place a 2x4 laid flat on the top section beneath the rail If the top section or panel hits the trolley when you raise the door pull down on the trolley release arm to disconnect inner and outer se...

Page 16: ...ine with the header bracket if the bracket is not centered above the door 7 Remove the 2x4 Operate the door manually If the door hits the rail raise the header bracket NOTE DO NOT connect power to opener at this time Lag Screw 5 16 18x1 7 8 Hex Bolt 5 16 18x7 8 Nut 5 16 18 Lock Washer 5 16 HARDWARE SHOWN ACTUAL SIZE Measure Distance Lag Screws 5 16 18x1 7 8 Structural Supports Bracket Not Provided...

Page 17: ... 3 mm to protrude above wall surface Position bottom of the door control on screw head and slide down to secure Adjust screw for snug fit Drill and install top screw with care to avoid cracking plastic housing DO NOT overtighten Insert top tabs and snap on cover 3 For standard installation only Run bell wire up wall and across ceiling to motor unit Use insulated staples to secure wire in several p...

Page 18: ...inge 100 Watt Max Standard Light Bulb Release Tab 100 Watt Max Standard Light Bulb To prevent possible OVERHEATING of the endpanel or light socket DO NOT use short neck or specialty light bulbs DO NOT use halogen bulbs Use ONLY incandescent To prevent damage to the opener DO NOT use bulbs larger than 100W ONLY use A19 size bulbs INSTALLATION STEP 7 Install the Battery Backup Make sure motor unit i...

Page 19: ... If rope knot becomes untied you could fall INSTALLATION STEP 9 Attach the Emergency Release Rope and Handle Thread one end of the rope through the hole in the top of the red handle so NOTICE reads right side up as shown Secure with an overhand knot at least 1 2 5 cm from the end of the rope to prevent slipping Thread the other end of the rope through the hole in the release arm of the outer troll...

Page 20: ...side Remove the attached 3 prong cord Connect the black line wire to the screw on the brass terminal the white neutral wire to the screw on the silver terminal and the ground wire to the green ground screw The opener must be grounded Reinstall the cover To avoid installation difficulties do not run the opener at this time RIGHT WRONG Ground Tab Green Ground Screw Ground Wire Black Wire PERMANENT W...

Page 21: ...eiving eye lens The mounting brackets are designed to clip onto the track of sectional garage doors without additional hardware If it is necessary to mount the units on the wall the brackets must be securely fastened to a solid surface such as the wall framing Extension brackets see Accessories are available if needed If installing in masonry construction add a piece of wood at each location to av...

Page 22: ...ide of the track It should lie flush with the lip hugging the back edge of the track If your door track will not support the bracket securely wall installation is recommended Wall installation Figures 2 and 3 Place the bracket against the wall with curved arms facing the door Be sure there is enough clearance for the sensor beam to be unobstructed If additional depth is needed an extension bracket...

Page 23: ... required Loosen the sending eye wing nut and readjust aiming directly at the receiving eye Lock in place Loosen the receiving eye wing nut and adjust sensor until it receives the sender s beam When the green indicator light glows steadily tighten the wing nut TROUBLESHOOTING THE SAFETY REVERSING SENSORS 1 If the sending eye indicator light does not glow steadily after installation check for Elect...

Page 24: ...depending on your door s construction Metal or light weight doors using a vertical angle iron brace between the door panel support and the door bracket Drill 3 16 fastening holes Secure the door bracket using the two 1 4 14x5 8 self threading screws Figure 2A Alternately use two 5 16 bolts lock washers and nuts not provided Figure 2B Metal insulated or light weight factory reinforced doors Drill 3...

Page 25: ...MINUM STEEL DOORS WITH GLASS PANEL ETC NOT PROVIDED ONE PIECE DOORS Please read and comply with the warnings and reinforcement instructions on the previous page They apply to one piece doors also Center the door bracket on the top of the door in line with the header bracket as shown Mark either the left and right or the top and bottom holes Metal Doors Drill 3 16 pilot holes and fasten the bracket...

Page 26: ...above holes in straight arm disconnect straight arm Cut about 6 15 cm from the solid end Reconnect to trolley with cut end down as shown Bring arm sections together Find two pairs of holes that line up and join with bolts lock washers and nuts Pull the emergency release handle toward the opener at a 45 angle so that the trolley release arm is horizontal Proceed to Adjustment Step 1 page 28 Trolley...

Page 27: ... trolley by pulling straight down on the emergency release handle and sliding the outer trolley back toward the motor unit Connect the curved door arm section to the trolley using the 5 16 x1 1 4 clevis pin and ring fastener NOTE Adjusting the limits on the following page The trolley will automatically connect If not review the trolley lockout feature on page 33 When setting the up limit on the fo...

Page 28: ...is closed if there appears to be too much pressure on the door you may toggle the door back and forth using the black and purple buttons to reach the desired closed position 7 Push the door control or programmed remote control Figure 3 This sets the DOWN close limit and the door should open Proceed to Set the Force 28 Without a properly installed safety reversal system persons particularly small c...

Page 29: ...not open and close the door fully inspect the door to ensure that it is balanced properly and is not sticking or binding If the door is not stopping exactly where you would like it repeat Program the Travel Limits Without a properly installed safety reversal system persons particularly small children could be SERIOUSLY INJURED or KILLED by a closing garage door Too much force on garage door will i...

Page 30: ...nts are made the safety reversal system MUST be tested Door MUST reverse on contact with 1 1 2 high 3 8 cm object or 2x4 laid flat on the floor ADJUSTMENT STEP 3 Test the Safety Reversal System TEST With the door fully open place a 1 1 2 3 8 cm board or a 2x4 laid flat on the floor centered under the garage door Operate the door in the down direction The door must reverse on striking the obstructi...

Page 31: ... turn on when someone walks through the open garage door With a Motion Detecting Door Control this feature may be turned off as follows With the opener lights off press and hold the light button for 10 seconds until the light goes on then off again To restore this feature start with the opener lights on then press and hold the light button for 10 seconds until the light goes off then on again 31 O...

Page 32: ...ice resetting the timer to 2 1 2 minutes Repeat again for a 3 1 2 minute interval etc up to a maximum of four blinks and 4 1 2 minutes When using the opener lights as working lights we recommend that you first disable the motion sensor See Motion Detecting Light Feature following Motion Detecting Light Feature The opener light will turn on automatically when a person walks in front of the wall mou...

Page 33: ... DISCONNECT THE TROLLEY The door should be fully closed if possible Pull down on the emergency release handle so that the trolley release arm snaps into a vertical position and lift the door manually The lockout feature prevents the trolley from reconnecting automatically and the door can be raised and lowered manually as often as necessary TO RE CONNECT THE TROLLEY Pull the emergency release hand...

Page 34: ...heck with local codes for disposal instructions Battery Status LED Battery Backup OPERATING INSTRUCTIONS 1 Test the installed battery with the motor unit To test the battery disconnect the motor unit power cord from the electrical outlet A solid orange LED indicates the battery is operating on battery power A flashing orange LED with beep indicates the unit is operating on battery power and that t...

Page 35: ...tions in particular can affect door travel Refer to Adjustment Step 1 Program the Travel Limits 5 My lights will not turn off when door is open The garage door opener is equipped with a security light feature This feature activates the light on when the safety reversing sensor beam has been obstructed Refer to Operation section Using the Wall Mounted Door Control Light Feature 6 My motor unit hums...

Page 36: ...lace as needed Disconnect wires at door control touch wires together If motor unit activates replace door control If motor unit does not activate disconnect door control wires from motor unit Momentarily short across red and white terminals with jumper wire If motor unit activates replace door control wires Symptom Sending indicator light glows steadily receiving indicator light is dim or flashing...

Page 37: ... heard 1 Press and release the learn button on the motor unit The learn indicator light will glow steadily for 30 seconds 2 Within 30 seconds press and hold the button on the hand held remote that you wish to operate your garage door 3 Release the button when the motor unit lights blink It has learned the code If light bulbs are not installed two clicks will be heard LOCK LIGHT LOCK LIGHT NOTICE I...

Page 38: ... blink once when the PIN has been learned Test by pressing the new PIN then press Enter The door should move To set a temporary PIN You may authorize access by visitors or service people with a temporary 4 digit PIN After a programmed number of hours or number of accesses this temporary PIN expires and will no longer open the door It can be used to close the door even after it has expired To set a...

Page 39: ...trol 3 10A20 3V2032 Lithium battery 4 29B137 Remote control visor clip 5 41A2828 Emergency release rope and handle assembly 6 41B4494 1 2 Conductor bell wire white and white red 7 41A5047 1 Door bracket w clevis pin fastener 8 41A5047 3 Header bracket w clevis pin fastener 9 41A5034 Safety reversing sensor kit receiving and sending eyes with 3 foot 9 m 2 conductor bell wire 10 178B34 Straight door...

Page 40: ...s kit Complete with 41A6282 Battery wires and plug 41A6327 Light socket wires and plug 41A6328 RPM passpoint wires with plug 5 41D794 Motor with travel module 6 41DB002 2 Receiver logic assembly KEY PART NO NO DESCRIPTION 7 41A6231 End panel with battery door and screw 8 41C190 Transformer and harness 9 41D504 5 Cover 10 108D79 Light lens 11 175B88 Light socket NOT SHOWN 41A6357 1 Battery kit ...

Page 41: ...arage door from inside your home CLLAD Extension Brackets Optional For safety reversing sensor installation onto the wall or floor To order call 1 800 528 9131 Remote Light Control Enables homeowner to turn on a lamp television or other appliance from their car with their garage door opener remote or from anywhere in their home with an additional Chamberlain Security remote 8810CB 8808CB 760CB Out...

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Page 44: ...NTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE ONE YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE EXCEPT THE IMPLIED WARRANTIES WITH RESPECT TO THE BELT AND MOTOR WHICH ARE LIMITED IN DURATION TO THE BELT 10 YEARS AND MOTOR LIFETIME LIMITED WARRANTY PERIOD FOR THE BELT AND MOTOR AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD Some states ...