(31)
OM000PI PI Manual REV 5 080119
SERVICE INFORMATION
The mission of the customer service department is to get your chair up and running as quickly as
possible. It is critical that the customer service department know what product you have, and
exactly what is wrong with the product. If you have questions or problems, you should never
hesitate to call for assistance: 800-998-5018.
The most timely and cost-effective way for your chair to be repaired is for the Champion’s
customer service department to work with your maintenance department or equipment technician.
Determining the Problem
What is wrong with the chair should be determined by troubleshooting. The customer service
department will assist you with this by asking you questions about the chair function.
Serial Number
The chair serial number identifies the precise configuration of your chair; this is critical to receiving
correct components and instructions.
This number is required to process your request.
The serial number is located in the back of the chair on the lower left side on the label entitled
Champion Manufacturing -Serial #xxxxxx.
No parts will be shipped without a Serial Number to which they will be installed.
PARTS IDENTIFICATION
To identify worn or damaged components please refer to appropriate product schematics.
To obtain repair part numbers refer to the parts listing key using the schematics page and item
number.
Parts orders may be placed by using the convenient fax order form in this manual or by calling
Champion’s customer service 800-998-5018.
When placing an order by phone you will be asked to provide:
●
your name and facility name
●
your phone, fax number, email address
●
the serial number of your product, and
●
the nature of your problem
Having the above information available at the time you call will expedite the process. In order to
provide prompt, accurate service it may be necessary to request further information about the
chair function to accurately define the problem.
