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VIII. Troubleshooting
Product Defects
Charder's warranty is effective for the original purchaser of this device,
subject to the terms and conditions listed in the Warranty Program &
Return Policy.
1. If Charder is responsible for a fault or defect present upon receipt of the
unit, Charder shall either repair the fault, or supply a replacement unit.
Should the repairs or replacement delivery fail, statutory provisions shall
be valid. The period of warranty shall be two years, beginning on the date
of purchase. Please retain your receipt as proof of purchase.
2. No responsibility shall be accepted for damage caused through any of
the following reasons: unsuitable or improper storage or use, incorrect
installation or commissioning by the owner or third parties, natural wear
and tear, changes or modifications, incorrect or negligent handling,
chemical, electrochemical, or electrical interference, unless damage is
attributable to negligence on the part of Charder.
If device is not covered under warranty, a service maintenance charge will
apply, plus cost of replacement parts.
Before contacting your local Charder distributor for repair service, we
recommend considering the following troubleshooting procedures:
Self-inspection
1. Device will not power on
If battery power is depleted, replace with new batteries
If batteries are not used, check if the power adapter is plugged into
the device properly. Check if power adapter is plugged into mains
properly
2. Indicator showing "0000" ZERO SPAN out of range
Interference due to factors such as RF disturbance or ground
vibration. Relocate device to location without interference and try
again
Unstable platform feet - adjust platform feet according to bubble
level indication (clockwise to retract, counter-clockwise to extend)
and try again
External objects interfering with measurement platform. Clear
platform of objects and try again
