10
11
Adjusting
Hardware
Settings
(e.g. Screen
brightness &
key beeps)
To adjust the backlight
brightness on your
terminal, and key
beeps (the audio beeps
that will sound during
transaction errors),
please follow these
steps to adjust your
terminal hardware:
APPENDIX
Common
Error
Codes
Code
Description
Action
BATCH NEAR
MAX SETTLE
BATCH
The batch capacity
of the terminal
is nearly full.
Complete the
transaction and settle
as soon as possible.
CAN’T READ
CHIP SWIPE
ALLOWED
REMOVE
CARD
A chip card was
inserted in the
chip reader, but
could not be read.
The card can now be
swiped on the terminal.
Code
Description
Action
TAP FAILED
PLEASE
INSERT
OR SWIPE
CARD
A contactless chip
card was tapped
however the
amount is over
the contactless
transaction limit.
Insert the card.
PASSWORD
LOCKED OUT
PRESS ENTER
More than four
invalid attempts
have been made
to enter the admin
password.
The admin account
will be locked out
for 30 minutes
or another admin
account may reset
the locked account.
PIN TRIES
EXCEEDED
The chip card
has recorded too
many invalid PIN
entry attempts.
Request another
form of payment.
AMOUNT
EXCEEDS
CARD
BALANCE
LIMIT=$X.XX
Displayed if a
prepaid card is
used for Auth
Only, Pre-auth or
Open Tab, and is
partially approved
(or fully approved
but with $0
remaining balance
on the card), during
completion.
Process completion,
close tab or force sale
with the originally
approved amount on
the Auth Only, Pre-
auth or Open Tab. A
new transaction can
be processed with
another card to satisfy
any balance owing.
EXCEEDS
AMOUNT
AUTHORIZED
LIMIT=$X.XX
Displayed if the
final amount
exceeds the
original amount
authorized on an
Open Tab or Pre-
Auth transaction.
This message
may appear when
closing the Open
Tab or completing
the Pre-Auth
transaction.
Process completion
or close tab with the
originally approved
amount on the Pre-
auth or Open Tab,
or void the original
transaction and
re-authorize for the
full amount owing.
INVALID
AMOUNT
An amount greater
than the cash
back limit, or the
ceiling limit for
sale or offline
transactions, will
generate this error.
Retry the transaction
with an amount
within the limit.
In the event that your
terminal displays
an error, refer to
these error codes to
troubleshoot your
terminal. If the code
you are experiencing
is not shown, retry
the transaction. To
reduce chargeback
risks and manage your
processing costs, avoid
keying transactions
when the card is
present. Instead, ask
for another method
of payment.
If the error persists,
contact your Help Desk
at 1.800.265.5158
for support.
1. Press the [#] - Admin Menu.
2. Press [3] - Setup Menu.
3. Enter your Manager Password as prompted then press [Enter].
4. Press [5] - Term Settings (Terminal Settings)
5. Scroll to TermHW (TerminalHardware) then press [Enter].
From there you can scroll and select to adjust the following:
Hardware Settings
Key Beep
Press
[1]
to disable all Key Beeps.
Press
[2]
to enable all Key Beeps.
Press
[3]
to enable Key Beeps
on invalid entry’s only.
Sleep Timer
(IWL220/
IWL250
only)
Sleep Timer is in seconds, key in a
value of 10 – 999 and press [Enter].
Backlight
Press
[1]
to disable backlight.
Press
[2]
to enable backlight.
Press
[3]
to enable backlight for
60 seconds upon key press.
Brightness
Setting
Use Toggle Button to increase
or decrease brightness.
