Chase NBS 5500 Quick Reference Manual Download | Manualshive

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NBS 5500, 5600 and 5700

Retail & Restaurant

Terminal Guide

This Quick Reference Guide
will guide you through
understanding your terminal’s
functionality and navigation,
and will help you with
troubleshooting.

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Summary of Contents for NBS 5500

Page 1: ...BS 5500 5600 and 5700 Retail Restaurant Terminal Guide This Quick Reference Guide will guide you through understanding your terminal s functionality and navigation and will help you with troubleshooting ...

Page 2: ......

Page 3: ...ailableTransactionTypes 4 Gift CardTransactionTypes Opt 5 User Setup 5 Available Reports 6 Navigating YourTerminal 7 Settling the Batch 7 REFERENCE Prompt Q A 8 AVS Response Codes 9 Common Error Codes 10 Chip Card Error Codes 11 ...

Page 4: ...action has been finalized with a pre auth completion Press OK then press to scroll to Auth Only and press OK Void Perform a void to reverse a credit or debit transaction and prevent any funds from transferring from the cardholder s account Only available for transactions in the current batch i e same day Press F4 from the idle screen Refund Perform a refund to return money to a cardholder s accoun...

Page 5: ...d value cards can be activated at one time Activations can only be performed on cards that have not been previously activated Press F3 Press to scroll to Activation and press OK Redemption Decreases the value stored on the consumer s gift card account This transaction is performed when a consumer uses the card to purchase goods or services Press F3 then press OK to select Redemption Void Remove a ...

Page 6: ...siness activities Use this data to help you make crucial business decisions Reports Main Menu Batch Totals Report Prints totals by card type Batch Detail Report Prints detail information for each transaction by card type User Reports Launches User Reports Menu options See Reports User Reports Menu Terminal Reports LaunchesTerminal Reports menu options These reports are used by your Help Desk Assoc...

Page 7: ...the Admin Functions option Access Reports Press F to access theTerminal Manager menu Scroll to the desired report or report category press OK and follow the prompts to print your report Navigating Your Terminal Refer to this section to find and begin the transaction or function you wish to use Settling the Batch Your transactions must be settled daily Read this section to ensure the settlement pro...

Page 8: ... is not accepted Swipe the chip card Enter V Code From Card EnterV Code and press OK or press OK to bypass V Code Bypass Reason 1 Illegible 2 Not Available 3 Not Entered Displays ifV Code prompt is bypassed Use the key to highlight the desired reason and press OK Terminal fee 99 99 OK Press OK to confirm terminal fee Sale 99999 99 Terminal Fee 99 99 Cashback 99999 99 Tip 99999 99 Press OK to confi...

Page 9: ... and 6 digit postal code Y Match Address and postal code for Discover address only matches A Partial Address matches postal code does not for Discover both address and postal match W Partial 6 digit postal code matches address does not for Discover no data from issuer Z Partial Postal code matches address does not N No match Neither address nor postal code match U Unavailable AVS system unavailabl...

Page 10: ...arted yet on the terminal Press F2 from the idle screen to start a business day PIN ERROR RETRY Prompt for cardholder to re enter PIN Re enter PIN maximum 3 attempts Then try another card Tip Already Added A tip can be added to a redemption only once No action Batch Almost Full Do Batch Close Soon The number of transactions in the current batch is approaching the limit Press F2 from the idle scree...

Page 11: ...e card is faulty Retry the chip transaction if card was not inserted properly Then swipe chip card Card Removed Too Soon Try Again During a chip transaction the card should not be removed before the transaction is completed Retry the chip transaction Processing Error Not Completed Remove Card Displayed when a processing error happened where a fallback is not allowed The chip card cannot be process...

Page 12: ...OPCAN 004RR E 0708 NBS Retail Restaurant 09 08 ...

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