Eclipse™ User Manual
13
8/18/2011
General Troubleshooting
Symptom Solution(s)
Applies to
Lights
Foggers
& Snow
Controllers
Dimmers
& Chaser
Breaker/Fuse keeps
blowing
Check total load placed on device
Chase is too slow
Check users manual for speed adjustment
Device has no power
Check for power on Mains.
Check device’s fuse. (internal and/or external)
Loss of signal
Use only DMX cables
Install terminator
Note: Keep DMX cables separated from power cables
or black lights.
No laser output
Bounce mirror motor may have shifted during shipping;
readjust
If you still have a problem after trying the above solutions, please contact CHAUVET Technical Support.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be
issued. Package must be clearly labeled with a Return Merchandise Authorization Number (RMA
#). Products returned without an RMA # will be refused. Call CHAUVET and request RMA # prior to
shipping the product. Be prepared to provide the model number, serial number and a brief
description of the cause for the return. Be sure to properly pack product, any shipping damage
resulting from inadequate packaging is the customer’s responsibility. CHAUVET reserves the right
to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
Note:
If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1. Your
name
2. Your
address
3. Your phone number
4. The RMA #
5. A brief description of the symptoms
Contact
Information
World
Headquarters
United
Kingdom
&
Ireland
CHAUVET®
CHAUVET®
Europe
Ltd.
General
Information
Address:
5200
NW
108th
Avenue
Sunrise,
FL
33351
Voice:
(954)
929
‐
1115
Fax:
(954)
929
‐
5560
Toll
free:
(800)
762
‐
1084
Technical
Support
Voice:
(954)
929
‐
1115
(Press
4
)
Fax:
(954)
756
‐
8015
General
Information
Address:
Unit
1C
Brookhill
Road
Industrial
Estate
Pinxton,
Nottingham,
UK
NG16
6NT
Voice:
+44
(0)1773
511115
Fax:
+44
(0)1773
511110
Email:
uktech@chauvetlighting.com
World
Wide
Web
www.chauvetlighting.com
World
Wide
Web
www.chauvetlighting.co.uk
