Vue
™ 3.1 User Manual
18
2008-12-31/14:01
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RA #). Products
returned without an RMA # will be refused. Call CHAUVET and request RA # prior to shipping the
fixture. Be prepared to provide the model number, serial number and a brief description of the cause
for the return. Be sure to properly pack fixture, any shipping damage resulting from inadequate
packaging is the customer’s responsibility. CHAUVET reserves the right to use its own discretion to
repair or replace product(s). As a suggestion, proper UPS packing or double-boxing is always a safe
method to use.
Note:
If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1)
Your name
2)
Your address
3)
Your phone number
4)
The RMA #
5)
A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
