8
Troubleshooting
104
Check Point IP690 Security Platform Installation Guide
Problem
Exceeding TTL on clients.
Solution
Verify that the client is set up for the proper TTL number. Many clients are set to
receive local traffic only one hop away.
Problems Interfacing to 1483 Devices (Classical IP)
Problem
Remote and local devices are not configured for the same VC and VP value.
Solution
Set remote and local devices to the same VC and VP values. Consult your 1483
device documentation.
Problem
Remote and local devices are not in the supported VC range of the network interface
card.
Solution
Use
ipsctl
to determine the VC range. Enter the following command:
ipsctl ifphys:
logical interface
:max_rxlabel
Problem
Encapsulation is not set to LLC/SNAP.
Solution
Set encapsulation to LLC/SNAP. Consult your 1483 device documentation.
Problem
The MTU size is not 1500.
Solution
The MTU size must be 1500. Check Point does not support larger MTU sizes.
Appliance Not Receiving Power
Problem
Power cord is not properly plugged in.
Solution
Check cord. Make sure it is properly seated at both ends.
Problem
Power supply not providing power.
Solution
Check power source. If there is no power at the source, take appropriate action such
as inserting a new fuse or resetting circuit breaker.
Appliance Does Not Recognize New Memory Configuration
Problem
DIMMs are not properly seated in DIMM sockets.
Solution
Repeat memory installation procedures. Make sure DIMMs are fully seated in
sockets. Be sure DIMMs click into place.
Summary of Contents for IP690 - Flash Based Sys
Page 6: ...6 Check Point IP690 Security Platform Installation Guide...
Page 8: ...8 Check Point IP690 Security Platform Installation Guide...
Page 10: ...10 Check Point IP690 Security Platform Installation Guide...
Page 26: ...1 Overview 26 Check Point IP690 Security Platform Installation Guide...
Page 110: ...A Technical Specifications 110 Check Point IP690 Security Platform Installation Guide...
Page 118: ...Index 118 Check Point IP690 Security Platform Installation Guide...