Chenbro Storage Chassis
8-Port 12Gbps Mini-SAS HD Backplane User Manual
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The product has been found to be defective after expiry of the warranty period.
The product has been subjected to abuse or unauthorized repair, accident or other cause. Such
conditions will be determined at CHENBRO discretion.
Products and accessories weren’t provided by CHENBRO
Product which is damaged beyond repair due to natural disasters
Consumable parts
DOA (DEFECT ON ARRIVAL)
If the products are found Defect On Arrival, please inform responsible CHENBRO Customer Service
Department of the defective status by e-mail with photo, bar code and description, if necessary, returning a
defected sample. Depending on the problem, QA/QC Department of CHENBRO should be responsible for
offering the best solution under mutual agreement. (e.g. replacement, rework, etc.)
The customer should ensure that the products are Defect On Arrival within three months from CHENBRO
shipping date and the damages are not caused by natural disasters, accident or improper operation.
CHENBRO is responsible for the cost of replacement including the delivery cost.
CHENBRO also reserves the right to examine the DOA products. If the products damaged by customer’s
improper action. The DOA products are totally discarded. The customer shall be liable for paying the related
charges occurred or paying the price for replacements.
REPAIR PROCESS
Obtaining a RMA numbe
r
When customer requests a RMA (Return Merchandise Authorization) number, please contact QA/QC
Department of CHENBRO and describes the problems encountered in detail and serial number/part number
on the “RMA Request Form”.
If customer is uncertain about the cause of the problem, please contacts QA/QC Department of CHENBRO.
They may be able to find a solution that does not require the product to be sent back for repair.
Returning the product for repairing
Please send the parts without accessories (manuals, cables, etc.). Remove any unnecessary parts from the
case, such as Motherboard, CPU or SDRAM. CHENBRO cannot be responsible for their return.
The customer will take care of the shipping charges. CHENBRO will take care of the returning charges. To
save handling time, the customer shall address the package directly to CHENBRO QA/QC Department.
List the value of the product on the invoice as zero (or a very low value). Otherwise, additional charges will
be levied by customs (which will be borne by the sender). CHENBRO suggest that customer writes “Goods
with no commercial value are returned for repair” on the shipment invoice.
The electronic parts through repaired. If there is same defect phenomenon within 3 months, the customer
possesses free charge service. The product still keeps original warranty period.
Service charges
CHENBRO will charge for repairing products if:
The product is repaired after expiry of the warranty period.
The product is tested after expiry of the warranty period and a No Defect Found (NDF) result is
obtained.
